GrantRH Posted July 30, 2014 Posted July 30, 2014 Oh. I don't know where Melrose Arch is. I assumed that CCMA in the user name would refer to the Melrose Arch shop. I detest the behaviour, but just make sure you are complaining against the correct person, otherwise it is equally unfair to name and shame the incorrect party. The Hub screen shot does not mention anything about CC. The only reference is a dealer in Fourways. The OP says the seller name is an alias for CC Fourways. I have no idea whether it is or is not, but err on the side of caution. Unless you have correspondence with CC directly on the topic confirming they were the sellers, it may be better to direct your attack against RickyTom.
GrantRH Posted July 30, 2014 Posted July 30, 2014 have been INVOICED out by them. Newby had the piece of mind to ask for an invoice if anything goes pear shaped. I will post invoice here as well Fair enough, then have a full go at them. It just wasn't clear from the info.
Jeepdude Posted July 30, 2014 Author Posted July 30, 2014 Did they deliver it in a Lambo? Bliksem, R500 for overnight shipping on a small 2-3kg (depending on your packaging) parcel is a bit of a push.yep "overnight " which took 3 or four days and he had to organise collection in cape town to get it otherwise he would have waited 5 days
rouxtjie Posted July 30, 2014 Posted July 30, 2014 have been INVOICED out by them. Newby had the piece of mind to ask for an invoice if anything goes pear shaped. I will post invoice here as wellPost it....the more info the better. Again...please go and rate them. Can't understand this....how in the world is their name / brand / reputation worth this little. They just around the corner from me, won't go near their shop based on your experience. ChUkKy 1
nonky Posted July 30, 2014 Posted July 30, 2014 I think a BAN on the SELLER is in order, Mr. Moderator? Long Wheel Base, GrantRH, ChUkKy and 3 others 6
scotty Posted July 30, 2014 Posted July 30, 2014 yep "overnight " which took 3 or four days and he had to organise collection in cape town to get it otherwise he would have waited 5 daysI've just ordered some goods and postage is R88, 2-3 days to deliver to my door.
jules1976 Posted July 30, 2014 Posted July 30, 2014 As mentioned before it clearly isnt a new item as advertised so that is fraudlent and misrepresentation. There is a big difference between " NEW " and "ALMOST NEW " with the latter informing the buyer it is used and not brand new. The price also leans towards new and not used item. Postage charge for this item is woefully excessive and wasnt door to door !. Short story name and shame ... Seller to be banned from the HUB. ChUkKy 1
Nayr Posted July 30, 2014 Posted July 30, 2014 Slightly off-topic but...I was trying to make my mind up between, buying a new 2015 S-works Camber from this store or building a far cheaper Santa. I actually received decent service in-store and was erring on the side of CC due to the fact that I would get better back-up service from the brand... but after reading this my mind is made up. I definitely won't be risking my hard earned money with the chance of receiving service such as mentioned in this thread... Not that the loss of my sale will make any impact on them as they will just sell it to someone else. My 2c Worth.... Long Wheel Base, Brian Fantana, ChUkKy and 1 other 4
ians H2Sport Posted July 30, 2014 Posted July 30, 2014 Slightly off-topic but...I was trying to make my mind up between, buying a new 2015 S-works Camber from this store or building a far cheaper Santa. I actually received decent service in-store and was erring on the side of CC due to the fact that I would get better back-up service from the brand... but after reading this my mind is made up. I definitely won't be risking my hard earned money with the chance of receiving service such as mentioned in this thread... Not that the loss of my sale will make any impact on them as they will just sell it to someone else. My 2c Worth....this lost sale should have a significant impact on them. Not only the sale of the bike but services/maintenance in future plus your other in store purchases. Biggest impact is you sharing this - others will surely follow. As I've said before, service in SA is poor, as consumers we can vote with our ZAR's Hilton. and Pikey 2
GLuvsMtb Posted July 30, 2014 Posted July 30, 2014 You followed the correct protocol here in trying to remedy the situation with the store first. I had the following situation a while ago. Went to LG in Canal Walk to purchase a new tumble dryer. The lady at the counter charged me for a (cheaper) washing machine. The invoice only had the model number on, so I was none the wiser until the washing machine was delivered the next day. I phoned the store, they said their mistake and gave me 3 options, namely taking a floor demo dryer (as they had no new models in stock) for the discounted price, taking a more expensive dryer and paying in the difference (delivery for free) or getting a full refund for the purchase and delivery. I took the floor demo as the price was R1000 cheaper (washing machine price vs dryer price) and was in perfect nick. Needless to say that when the trusty old washing machine does her last load I'll be back to LG. marko35s, CASSIE1975, BigDL and 1 other 4
Sean32 Posted July 30, 2014 Posted July 30, 2014 Firstly i am not prone to this type of ranting but i feel i have been a hubber long enough to raise my concerns about traders that are putting thehub in ill repute . I have been trading on here and chatting with a lot of you for years ( formerly known as jeepdude) and it was with great excitement i convinced my my newby friend to purchase a "new" xo crankset at a bargain price of R2999 advertised by a RickyTomCCMA an alias for Concept Cyclery in Fourways. I phoned on his behalf and spoke to a Dimitri who ensured me the crank was of a new bike. My mate took the negotiations further paid and waited an eternity ( it felt like that you all know... Overnight courier a week later type of thing)When the crank arrived and our lbs assembled newby's first hub purchase we realised oops somethings a miss. A spacer.... Ooops. No prob . But then he showed me the crank... Clearly not new! But they said! ..... I said... Newby phoned them and Dimitri kept dodging the question why the crank was not new saying we'll send that spacer we'll send that spacer. Newby mentioned the scuff and chip mark clearly from riding and hitting rocks and salesman says are you sure it's not just a chip? Small scratch. In the end newby wanted some form off compensation like a refund on at least the courier which cost a further R500. But to no avail. To add insult ... He had to purchase a new front derailer ooops my mistake... An dhad to purchase the spacer himself. I was distressed and phoned Concept Cyclery in Durbs to speak to the Standers wondering if they were linked seeing it all started there. Person on the other side handed phone to brother of african kid and he suggested we go post on facebook Speciallized page if not resolvedWhen newby phoned a last time to try sort his grievance they threatened him with legal action if he dared go to social media. I am really shocked. Be as it may i was wondering what do the old faithfull hub experts say.... Name and shame on social media or.... Shut up and live with it.consider it school fees. Have any of you purchased from RickyTomCCMA. I include pictures to prove my pointThere is always two sides to the story. I wonder who in there right mind will just pay the guy back R500-00 based on some pics. If I was a shop I would want to see the goods and then make a call from there. Then another question I have is why did he fit the crank if he wasn't happy when he opened the box. Surly you settle the matter before going ahead.
marko35s Posted July 30, 2014 Posted July 30, 2014 You followed the correct protocol here in trying to remedy the situation with the store first. I had the following situation a while ago. Went to LG in Canal Walk to purchase a new tumble dryer. The lady at the counter charged me for a (cheaper) washing machine. The invoice only had the model number on, so I was none the wiser until the washing machine was delivered the next day. I phoned the store, they said their mistake and gave me 3 options, namely taking a floor demo dryer (as they had no new models in stock) for the discounted price, taking a more expensive dryer and paying in the difference (delivery for free) or getting a full refund for the purchase and delivery. I took the floor demo as the price was R1000 cheaper (washing machine price vs dryer price) and was in perfect nick. Needless to say that when the trusty old washing machine does her last load I'll be back to LG.That's the trick isn't it, fixing the mistake and fixing it properly.If you do that you have a customer for life and not just a one off hit and run deal. GLuvsMtb 1
GLuvsMtb Posted July 30, 2014 Posted July 30, 2014 That's the trick isn't it, fixing the mistake and fixing it properly.If you do that you have a customer for life and not just a one off hit and run deal.Jip! Mistakes happen, we all get that, its how you deal with it that counts! Often making a mistake and rectifying it beyond the customers expectation is very good for business... johannrissik 1
Pikey Posted July 30, 2014 Posted July 30, 2014 (edited) Then another question I have is why did he fit the crank if he wasn't happy when he opened the box. Surly you settle the matter before going ahead.Maybe because your excitement takes over from your rational thought process ? Edit spelling Edited July 30, 2014 by Thfc
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