Plentipotential Posted August 20, 2015 Posted August 20, 2015 Currently the client can't go get it painted himself as his warranty will then be void Good point.
Sharkie 2 Posted August 20, 2015 Posted August 20, 2015 Not condoning anyone here but as GT are not producing any 29er's for 2016 and only had a few for 2015. I reckon they stopped producing 29er's mid 2014 and have now run out of replacement stock. Edit: On a second note I have heard that GT/Cannondale/Mongoose/Schwinn along with others in the US are just as bad, and treat South Africa as an after thought.eg: Fox not supplying Omnico with Fox 32mm service kits in 3 orders. Unfortunately we live in the arse end of Africa and do not compete with Europe or US on volume, therefore we are treated like the unwanted step child and to a large degree given leftovers or nothing when stock is low.We on the arse end of the world sell the some largest volumes of Scalpels world wide, and this I was told from an Omnico Rep
Eugene Posted August 20, 2015 Posted August 20, 2015 We on the arse end of the world sell the some largest volumes of Scalpels world wide, and this I was told from an Omnico RepA guy very high up in the industry told me that SA is one of the largest consumers of 29 inch bikes in the world
Captain Fastbastard Mayhem Posted August 20, 2015 Posted August 20, 2015 We on the arse end of the world sell the some largest volumes of Scalpels world wide, and this I was told from an Omnico Repbecause everywhere else gobbles up trail bikes and AM bikes. So we're fighting against a very, very low base.
Captain Fastbastard Mayhem Posted August 20, 2015 Posted August 20, 2015 A guy very high up in the industry told me that SA is one of the largest consumers of 29 inch bikes in the worldwe are. Marathon bedonnered.
Wolf Lyle Posted August 20, 2015 Posted August 20, 2015 Beware of the bike shop you are dealing with.. I will never set foot in that place again. I wouldn't be surprised if they are the ones messing you around and not omnico. I had a GT sensor full sus that went in for service. They cracked my rear axel by over tightening the bolts . bike had no problem, just went in for a basic service , by the time they had finished with it, it was not ridable. . I got told it couldn't have been them , they are professionals and only use the correct tools. that's when I noticed they had stripped all the alen heads on the ionised suspension links as well.. when I refused to pay I got told by the owner I was a problem customer , can either pay the 2k+ bill for my basic service or $#@%^$ off.
Captain Fastbastard Mayhem Posted August 20, 2015 Posted August 20, 2015 Beware of the bike shop you are dealing with.. I will never set foot in that place again. I wouldn't be surprised if they are the ones messing you around and not omnico. I had a GT sensor full sus that went in for service. They cracked my rear axel by over tightening the bolts . bike had no problem, just went in for a basic service , by the time they had finished with it, it was not ridable. . I got told it couldn't have been them , they are professionals and only use the correct tools. that's when I noticed they had stripped all the alen heads on the ionised suspension links as well.. when I refused to pay I got told by the owner I was a problem customer , can either pay the 2k+ bill for my basic service or $#@%^$ off.I had wondered if they had changed their ways from when I knew of them up in Durbs.
Bizkit031 Posted August 20, 2015 Posted August 20, 2015 we are. Marathon bedonnered. Bwahahaha true that,if only we can get trail and Am bedonnered then we would get some decent stuff here.
Skinnyone Posted August 20, 2015 Posted August 20, 2015 Perhaps check with Omnico if the warranty is still valid once resprayed...I know with Specialized they would honor rhe warranty because the part has to be painted... The above comment by wolf may give a hint as well to the quality of the shop...perhaps they have not done their job...?
KingTJ Posted August 20, 2015 Posted August 20, 2015 I think that you need better legal advice....I think you are entitled to your opinion....but i know a GOOD lawyer that can help him
shawnvan Posted August 20, 2015 Posted August 20, 2015 Considering the fine print in their warranty conditions, Omnico has probably met their obligation and done what was legally expected of them (in terms of the warranty they promised the buyer when the bike was purchased). But this whole argument centers around customer goodwill. How much has Omnico done to make a happy customer? How far were they able to go? If there is no maching triangle, then there is no matching triangle. Omnico cannot pull hens teeth if there are no teeth to pull. To keep the customer happy, maybe they could've ordered a triangle that, although is different, is more asthestically pleasing to the colour scheme or offered to paint it or offered to honour the warranty if the customer had painted it himself. As to the time delays and the scratched triangle that was eventually supplied, that is unacceptable. This is the issue here... complete lack of appreciation of keeping customers happy and loyal. I also think distributors lose sight of the fact that they are the amabassors of the brands they represent, and their behavior impacts customers' perception of those brands. Take my example: I ordered a new dream bike of brand C through distributor X (paying R50k in full up front). This particular distributor invited direct orders, and I did not need to go through a bike shop. Great, bike will arrive in 4 weeks! 2 weeks later I see in the press that T has taken over the distribtorship for brand C in SA, and X is no longer the appointed distributor. So I call up X and ask what is happening with my order. No problem, they tell me, my order has been transferred to T, who will handle everything! After another couple weeks of hearing nothing, I call T to enquire about my order. Oh, there's no record of my order, there must have been a mix up in the transfer from X to T, they tell me. Ok fine, I say, so X has my order details (and money), please can T process the order for me? No sorry, they cannot do that. T "do not deal with the public", but I am welcome to go place an order at their C dealer LBS - at the "new list price" (which happened to now be R27k more expensive)! After many back and forth tel calls and emails between X and T to try to order the bike nothing gets resolved. Eventually after 2 months I give up and ask for my money back (which fortunately I got and did not need to start a Swen Lauer thread!) I appreciate that T does not deal with the public directly, but if there was a mix up in the hand over of the C distributorship to them, how difficult would it have been to just place a new order and honour my orignal order with X? They could have easily just sold the bike to X. Nope, T were not interested. They and brand C would have had me as a customer for life. Instead, I will now purposefully avoid buying products that are distributed by T! I was going to start a thread on this at the time, but was too tired of all the BS... OK rant over, but this is just another example of distributors' "customer attitude in SA. Back to Omnico...
Spoke101 Posted August 20, 2015 Posted August 20, 2015 We on the arse end of the world sell the some largest volumes of Scalpels world wide, and this I was told from an Omnico RepWas told the same thing.
Zariuss Posted August 20, 2015 Posted August 20, 2015 So after much fighting, frustration and still no resolution I am now taking to the Hub to warn other riders of OMNICO and their customer service levels. It has unfortunately been 13 weeks yesterday and I am still without a bike. I bought the bike at the end of March 2014, it is a GT Zaskar Carbon 100 9r Pro. My riding partner also bought one the same day, but more on his troubles later. This is a Carbon Full Suss, 100mm, XT, Fox marathon bike (+-R40k). The bikes are sold with a 3 year warranty. My troubles began on Saturday the 23rd of May (14 weeks ago) when I could feel movement from the rear wheel, I checked spokes, play etc whilst on a ride, but nothing seemed wrong. So Monday 25th May I took the bike to the dealer (Hattons) for a service, there I asked them to check rear hub, pivot bearings etc for movement as something was wrong. The next morning they phoned to inform me that they had found the fault, the rear triangle had 3 cracks in it. 14 months old, I was understandably a little bit pissed off. The next day (Wednesday 27th May) OMNICO approved the warranty claim, so far so good, but then the lying started. Firstly the triangle would take 14 days to arrive, needless to say nothing arrived. Then when I pushed the shop on it and they contacted OMNICO they were lied to again and told “just tell the customer 4 weeks”, which needless to say again passed by. When I then went into the store and they tried to get an answer again, someone at OMNICO acknowledged that no triangle had ever been ordered and nothing was coming. Then after some moaning from me they sent parts from the US, the wrong colour. When in writing I declined receiving the wrong colour they merely ignored my complaints and sent it to the dealer. I fully understand that spare parts might be limited due to availability, but having a blue and white bike, with a black and grey triangle is not acceptable. Surely you should be returned to the same position you were in or an equivalent. This incorrect part took over 4 more weeks to arrive and has now been at the dealer for going on 5/6 weeks as I refuse to be prejudiced by OMNICO and their faulty product and stuff you attitude. After I made a negative comment about them on the Hub a week or 2 ago they phoned the Dealer to enquire as to why I was upset with them and why the bike hadn’t been sorted. REALLY??. So now the Dealer (Hattons) has been trying to sort out my frame at their cost, they have sent the black/gray triangle off to a custom painter in Durban to get it matched up, so hopefully it will be ok. Bike 2My riding partner has the same bike, bought on the same day. So needless to say when I informed him of my troubles he took his in for an inspection. No surprises, it was cracked too. OMNICO delayed for as long as possible to approve the claim (many weeks), probably because they knew that we had a case of faulty goods against them. His replacement triangle arrives and no surprises it was the wrong colour, his complaints of mismatching were also ignored. They have since sent him another triangle which we went in for it to be fitted yesterday, this time it was even better. Not only was it another wrong colour (black/blue this time) but its well used, has scratches, chip marks on it. Needless to say he declined that on the spot. I have during this ordeal bought a new PYGA, firstly because I wanted one, but secondly because of OMNICO and the ridiculously bad service. If it wasn’t so laughable I would think the whole sad saga was BS. I luckily through my own large expense now have a bike to ride. We are meeting with lawyers next week to find out our recourse here, for surely this type of service can’t be condoned. Sadly during this ordeal I have tried repeatedly to make contact with GT international to complain about the product and service, yet there attitude is extremely poor too, “go back to the importer”, but what use is that when they are the problem. Currently there is no resolution and I wait for what will hopefully come back from the painter in 3 weeks and be usable. No thanks to OMNICO. Funnily enough they have said they will give us an extended 3 year warranty on the replacement triangle, it’s taken them almost 4 months on this one to screw us around, the warranty is not worth the paper it’s written on. BEWARE, that is all I have in closing. I have also been waiting for my rear triangle for about 16weeks!!
Patchelicious Posted August 20, 2015 Posted August 20, 2015 I think you are entitled to your opinion....but i know a GOOD lawyer that can help him His opinion just happens to be a legal one, just saying. Edit: just saw the sarcasm... My bad
Patchelicious Posted August 20, 2015 Posted August 20, 2015 I have also been waiting for my rear triangle for about 16weeks!!Well one thing I have learnt from this thread, GT rear triangles seem fragile.
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