-Gazza- Posted October 4, 2016 Posted October 4, 2016 Before I get flamed, by the blindly faithfully. Everyone has an off day and CWC are having one with my order, and yes I have tried to resolve this directly with them prior and if you read my whole post you will understand that I don’t have a vendetta or an axe to grind. I’m frustrated by the lack of response or priority given to following up on my order placed of the 24 September and I have now switched to another method which should change the CWC priority. Quick history, Order placed on the 24th, on the 26th I followed up with CWC because I couldn’t see the order in my History, on the 28th I sent a follow-up email as I hadn’t yet received a response. I then got a response advising that my order was ready for collection, I responded and advised that the order was meant to be delivered to my address in Gauteng which I provided again. To which I received a reply of “Not a problem, I will send it off today” My follow up of the 30th is unanswered and my follow up of the 3rd was deleted without being read. No tracking details have been provided, so I’m completely in the dark.
Patchelicious Posted October 4, 2016 Posted October 4, 2016 It took me about 10 attempts to buy some Assos Centos on their website today. Kept crashing. Hope it doesn't get lost like this order
henningvr Posted October 4, 2016 Posted October 4, 2016 Call them. I had some hassles ordering stuff. I called them, and they were pretty quick to send me an invoice. I did a EFT and it was shipped next day. Speak to Dante, he is great to deal with.
Boerklong Posted October 4, 2016 Posted October 4, 2016 Before I get flamed, by the blindly faithfully. Everyone has an off day and CWC are having one with my order, and yes I have tried to resolve this directly with them prior and if you read my whole post you will understand that I don’t have a vendetta or an axe to grind. I’m frustrated by the lack of response or priority given to following up on my order placed of the 24 September and I have now switched to another method which should change the CWC priority. Quick history, Order placed on the 24th, on the 26th I followed up with CWC because I couldn’t see the order in my History, on the 28th I sent a follow-up email as I hadn’t yet received a response. I then got a response advising that my order was ready for collection, I responded and advised that the order was meant to be delivered to my address in Gauteng which I provided again. To which I received a reply of “Not a problem, I will send it off today” My follow up of the 30th is unanswered and my follow up of the 3rd was deleted without being read. No tracking details have been provided, so I’m completely in the dark. I understand your frustration
-Gazza- Posted October 4, 2016 Author Posted October 4, 2016 Agree i could have called, but cwc are playing in the digital space, with clients like me that aren't looking for a hassle. Select, pay and within a day or two the goods arrive. If i have a question, i will drop a quick mail.
Slowbee Posted October 4, 2016 Posted October 4, 2016 ok, ok, so I am not the only one that is having a lack of communication. Ordered an in stock item, all confirmed. Still waiting to get an email with the receipt. Most unusual for CWC. Maybe braai friday recovery blues. #gladtonotbefeelinglonelyanymore
Rocket-Boy Posted October 4, 2016 Posted October 4, 2016 Agree i could have called, but cwc are playing in the digital space, with clients like me that aren't looking for a hassle. Select, pay and within a day or two the goods arrive. If i have a question, i will drop a quick mail. I understand that feeling completely. When I order something online I want to do it quickly and efficiently. When there is communication around it then its quick and easy for me to pop a mail off, making a phone call is not quick and easy. Im sure they will sort it out, I have only had good experiences dealing with them for online orders.
Maniax Posted October 4, 2016 Posted October 4, 2016 Had the same problem with an order a while back, but after a email raising my concerns I was called (yes telephonically) within a space of 10 minutes and sorted. (The service department is a whole different kettle of fish that wont see me again...)
Patchelicious Posted October 4, 2016 Posted October 4, 2016 I understand your frustrationAmazing, most compassionate response I have ever seen on the Hub.
shaper Posted October 4, 2016 Posted October 4, 2016 CWC sold to cycle lab.... perhaps a sign of things to come??
Boerklong Posted October 4, 2016 Posted October 4, 2016 Amazing, most compassionate response I have ever seen on the Hub.Always a first for everything
Jaco-fiets Posted October 4, 2016 Posted October 4, 2016 Ordered stuff from them about 3 weeks ago. Never had a call or anything from them saying the item has arrived or anything. Ordered it from another shop
lerouc Posted October 4, 2016 Posted October 4, 2016 CWC sold to cycle lab.... perhaps a sign of things to come??Did CL take over from the 1st of october?
GemmerKat Posted October 4, 2016 Posted October 4, 2016 Agree i could have called, but cwc are playing in the digital space, with clients like me that aren't looking for a hassle. Select, pay and within a day or two the goods arrive. If i have a question, i will drop a quick mail. Recently I placed my order very early on a Monday morning and paid as well. Believe the items were in stock. Only received the order a whole week later. Perhaps I was expecting Takealot service but unfortunately it was not the case. Will never buy from them again.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.