Thor Buttox Posted December 6, 2016 Posted December 6, 2016 Ahhh, this saying another of the hub-chestnuts we always end up with on these threads Why do we always have to end up with 3 versions, why can't one of the other 2 not just tell the truth Cos facts are not facts unless you believe them to be true. (Which is how we think as a two year old, but is now a cornerstone of the American dream.)
lechatnoir Posted December 6, 2016 Posted December 6, 2016 Saying to a customer "take your business elsewhere" is a lot different to "sorry man, we can help right now. but please look around or come back another time" Then again, perhaps the CWC chap just needed a biscuit or a tummy rub and a burping before firing off a quick reply.
Myth Posted December 6, 2016 Posted December 6, 2016 Firstly, let me say that I don't use and have never used CWC before, so I do not have anything against or for them, and this post is not in their defense specifically, but bike stores in general... So with that out of the way, my personal favourite bike shop (not going to name them, they need to pay me if they want advertisement!) that I use to buy pretty much everything from and to service my bike, is pretty crappy when it comes to responding to e-mails. In the beginning this upset me, but then I realised that I would rather have them know how to service my bike properly, and be able to give me technical advice on bikes when I need it, than them being very tech savvy on websites etc. No one beside my mechanic who works at this particular store even touches my bikes, I trust him (and the store) 100% with my bikes and also the advice that they give me. Would I trust them to run an online store however? Definitely Not. So I guess it comes down to what do you want from a store: Do you want it to be like Takealot, very efficient at selling you things online at great prices, or would you rather they are technically experts at what they do best: Service Bikes and give advise when needed? I prefer option number 2. Hence I no longer get upset with Bike shops that take long to respond or sometimes muck up your order, as I know this is not their forte. But I can trust them explicitly when it comes to giving me a bike back after a service that feels better than a new bike, and I trust them explicitly when they give me advice that what they recommend would be something that they would PERSONALLY also ride on or use. That's where the value of bike stores come in for me. If you want to buy stuff on a special with reliable online service, go to a store that specializes in that (i.e Takealot, Loot etc). That Chris's response on Facebook was maybe a bit harsh, that I agree, but I'm sure it was an isolated incident that is not the usual from him or the store, and as a few others have said, there's always two sides to a story.
bertusras Posted December 6, 2016 Posted December 6, 2016 Do you want it to be like Takealot, very efficient at selling you things online at great prices, or would you rather they are technically experts at what they do best: Service Bikes and give advise when needed? Yes. The issue at hand is regarding their online store, not the competence of their mechanics. How hard can it be to have one person capable of constructing coherent sentences manning a computer responding to emails? (unlike this sentence, which is crap) For goodness sake, the City of Tshwane tweets me back at 9pm when I bitch about not having power or water, it's not that difficult.
Patchelicious Posted December 6, 2016 Posted December 6, 2016 Yes. The issue at hand is regarding their online store, not the competence of their mechanics. How hard can it be to have one person capable of constructing coherent sentences manning a computer responding to emails? (unlike this sentence, which is crap) For goodness sake, the City of Tshwane tweets me back at 9pm when I bitch about not having power or water, it's not that difficult.I will look past your stance on Rossi, and agree with this post
Gen Posted December 6, 2016 Posted December 6, 2016 I think everyone is in need of a holiday. And to watch this .. it will make everything better I promise. https://twitter.com/CyclingHubTV/status/806079572106153984
Kranswurm Posted December 6, 2016 Posted December 6, 2016 Yes. The issue at hand is regarding their online store, not the competence of their mechanics. How hard can it be to have one person capable of constructing coherent sentences manning a computer responding to emails? (unlike this sentence, which is crap) For goodness sake, the City of Tshwane tweets me back at 9pm when I bitch about not having power or water, it's not that difficult.Spot on.......that being said my local bike shop emailing is appalling.And its a big shop. wish it was better....but I will just have to live with it.They do order me rather large things with no deposit and keep them until I am back in town.
Patchelicious Posted December 6, 2016 Posted December 6, 2016 I think everyone is in need of a holiday. And to watch this .. it will make everything better I promise. https://twitter.com/CyclingHubTV/status/806079572106153984At least the kid wasn't drafting it's dad!
Gen Posted December 6, 2016 Posted December 6, 2016 At least the kid wasn't drafting it's dad![emoji23] [emoji23] [emoji23] [emoji23] I just choked on a chip
eccc whippet Posted December 6, 2016 Posted December 6, 2016 i need to go back to work...so what did the fella say to cwc to get that response? if you are in Durban/Hillcrest you can contact Daniel @ THE BIKESMITH on 071 886 9099 minor service R250major service R500 with free collection and delivery in the highway area i found his flyer on my windscreen after the race on Sunday...sounds like a new bike service centre. bit of free advertising.
Veebee Posted December 6, 2016 Posted December 6, 2016 Spot on.......that being said my local bike shop emailing is appalling.And its a big shop. wish it was better....but I will just have to live with it.They do order me rather large things with no deposit and keep them until I am back in town. there is no replacement for your LBS... Too many out there jump from shop to shop to save a buck, but then when something goes wrong they expect 1 to help them out just becuase.
Benjamin Posted December 6, 2016 Posted December 6, 2016 At least the kid wasn't drafting it's dad!Patch, that's a beaut bru .
Tumbleweed Posted December 6, 2016 Posted December 6, 2016 Ahhh, this saying another of the hub-chestnuts we always end up with on these threads Why do we always have to end up with 3 versions, why can't one of the other 2 not just tell the truth There are no versions, only opinions. And you're not entitled to them even... http://qz.com/852709/a-philosophy-professor-explains-why-youre-not-entitled-to-your-opinion/
Tumbleweed Posted December 6, 2016 Posted December 6, 2016 Yes. The issue at hand is regarding their online store, not the competence of their mechanics. How hard can it be to have one person capable of constructing coherent sentences manning a computer responding to emails? (unlike this sentence, which is crap) For goodness sake, the City of Tshwane tweets me back at 9pm when I bitch about not having power or water, it's not that difficult. Agreed. King Shaka International's Twitter peeps were awfully helpful in helping me locate my prayer mat after dropping it in departures on Saturday... Okay, it wasn't actually a prayer mat - that's neither here nor there - but they helped me find it. On a weekend. And after-hours.
frustrated Posted December 6, 2016 Author Posted December 6, 2016 I'm going for a ride https://www.youtube.com/watch?v=dzbvQMWd0es
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