break at top tube seat tube weld

[Duane_Bosch]

That's just bs. What the hell does it matter that you are the second owner? It's their product and they should support it!

Offering a lifetime warranty on the frame no matter how many owners doesn't sound like a very sustainable business model to me.

 

@ the OP. I had a DH bike crack and had it welded. I did have an additional gusset welded in the joint for security. The bike went well for a good few years after that and I ended up selling it to a mate. It's currently in his Garage.

 

If you want I can put you in touch with the guy who welded it for me. He was an aeronautics welder so he knew his stuff. His welder was the size of a small car. 

 

He's not going to strip the paint and clean the area for you. That's your job.

[openmind]

Offering a lifetime warranty on the frame no matter how many owners doesn't sound like a very sustainable business model to me.

 

Why not? Just because multiple people have owned it does not mean that come-backs on  the bike will be more, unless the business model presupposes that the original owner who keeps the bike will use it less than the sum of the subsequent owners. Heck, each new owner will give the bike more love than the original owner at that point anyway, so the manufacturer is probably better off if it trades hands a few times. 

 

If there is a problem with the business model then it is with the "lifetime warranty" not the multiple owners rule. What about people who can't afford a new bike and rely on buying second-hand - even if they buy a bike that's 3 month's old from this manufacturer then they have no warranty? That just seems wrong. 

 

"Lifetime warranty" is just marketing bs if it's limited to the original owner. Who wants to keep a bike for a lifetime anyway?

[Shebeen]

Why not? Just because multiple people have owned it does not mean that come-backs on  the bike will be more, unless the business model presupposes that the original owner who keeps the bike will use it less than the sum of the subsequent owners. Heck, each new owner will give the bike more love than the original owner at that point anyway, so the manufacturer is probably better off if it trades hands a few times. 

 

If there is a problem with the business model then it is with the "lifetime warranty" not the multiple owners rule. What about people who can't afford a new bike and rely on buying second-hand - even if they buy a bike that's 3 month's old from this manufacturer then they have no warranty? That just seems wrong. 

 

"Lifetime warranty" is just marketing bs if it's limited to the original owner. Who wants to keep a bike for a lifetime anyway?

"lifetime warranty" is a selling point - Trek are famous for doing it well. Not many offer warranty beyond 3/4 years, and for good reason.

 

a)bike has lasted initial riding, surely it's ok and anything beyond that is fatigue/potential abuse related.

b)bikes change. you can't expect manufacturers to keep stock of their entire catalogue, in all sizes for eternity.

 

 

i)terms and conditions allow some to get away with murder, ie paint the frame and we won't backup anything that breaks even though we all known it is totally unrelated

ii)a manufacturer offering a conditional 3 year warranty to any owner who can prove age of bike from original purchase would be a good idea - they might well seel a helluva lot more bikes to people who like to change every year to the latest, as resale would be better.

 

 

*In this case, it is a known issue, you might have luck pushing that point with them.

[Rouxenator]

The lifetime warranty only applied to the original buyer.

 

My current bike, a 2014 Silverback Sola 1, was bought 2nd hand but because the pipes and welding spots are much stronger than any of the GTs and Giants I had I'm not worried about frame cracks that much. 

[Duane_Bosch]

Why not?

It is the destiny of every bike to break at some point. Frames are subject to fatigue and WILL break at some point. Offering a lifetime warranty for all frames for all owners would be financial suicide.

 

Think about it logically. It means that EVERY frame WILL at some point be warrantied.

 

I don't know of a single consumer product that has an unlimited warranty. How can you reasonably expect it for bicycles?

[Headshot]

It is the destiny of every bike to break at some point. Frames are subject to fatigue and WILL break at some point. Offering a lifetime warranty for all frames for all owners would be financial suicide.

 

Think about it logically. It means that EVERY frame WILL at some point be warrantied.

 

I don't know of a single consumer product that has an unlimited warranty. How can you reasonably expect it for bicycles?

In fact, all a "warranty" does is limit the consumers rights. They are there to help the manufacturer avoid  liability for defective products that goes on and on.

 

If there was no specified warranty, the law still protects a consumer if he/she can show that the product was defective in material or manufacture or design, i.e not fit for the purpose it was sold for.  

 

The "original owner" thing is yet another term to limit their liability.

 

As far as bikes breaking is concerned, i agree they will eventually. That said, I had an ancient Giant HT frame that was well and truly hammered. It was showing signs of tiny cracks around some of the welds but certainly not breaking and this after 10 years of hard use. A six year old frame should not be cracking like that and I think Giant would be liable if they weren't able to hide behind the warranty.  

 

A warranty is not there for you, its for them. 

[ct biker]

Fortunately the anthem is not my only mtb, so I am not too put out if I cannot repair it. I must admit I do find it problematic that a lifetime warranty (if indeed Giant does offer that) only extends to the original purchaser. 

 

By comparison, whenever any of my k-way back packs has a tear or the zip breaks, I can take it back to any Cape Union Mart store for a free repair, no questions asked, no proof of purchase asked for. 

[openmind]

It is the destiny of every bike to break at some point. Frames are subject to fatigue and WILL break at some point. Offering a lifetime warranty for all frames for all owners would be financial suicide.

 

Think about it logically. It means that EVERY frame WILL at some point be warrantied.

 

I don't know of a single consumer product that has an unlimited warranty. How can you reasonably expect it for bicycles?

 

So the business model relies on the original owner getting tired/bored/unhappy with the product and selling it? So much for having faith in your product. 

 

I know I'm ranting a bit, but what I'd like to see is a fixed-term warranty (say, five years) that applies regardless of how many owners a bike has had. That would seem fair to me. 

 

Again, offering a "lifetime warranty" with all sorts of terms and conditions attached is marketing, not customer service. It's there to "beat" the fixed-term warranty on a spec sheet offered by sensible manufacturers. 

[V12man]

It is the destiny of every bike to break at some point. Frames are subject to fatigue and WILL break at some point. Offering a lifetime warranty for all frames for all owners would be financial suicide.

 

Think about it logically. It means that EVERY frame WILL at some point be warrantied.

 

I don't know of a single consumer product that has an unlimited warranty. How can you reasonably expect it for bicycles?

Try warranteeing your Targus computer case/backpack.... lifetime warrantee replacement... I am on my 4th one in 7 or 8 years... mostly I Think people just dont know about it and just buy a new one....

 

There are other companies with unbelievable product support.... Dillon Precision for example - I broke a spring on my press through my own fault - failed to read the manual - tried to get a replacment and they sent me a replacement set with every spring and a note... no charge - despite the fact I told them I fubar'ed it myself...

[Skylark]

Leatherman have the most awesome lifetime warranty, break a blade or tool, send it in, no questions asked repair, they even send it back at their cost. If it's a Leatherman they fix it, no bring your receipt/original owner bs, one of the only true lifetime warranties I've experienced.

[Brakepad]

if a company has very little problems with the products they act like Leatherman etc. 

and if a frame brakes right at the welding it is often a problem of applying too much heat by the welder

[Skylark]

if a company has very little problems with the products they act like Leatherman etc.

and if a frame brakes right at the welding it is often a problem of applying too much heat by the welder

But the point is Leatherman do actually service their warranty regularly, it's not just a marketing ploy, if you use your leatherman the blades/tools do wear out/break etc and they replace the part no questions asked. Anyone that knows about how Leatherman honour their warranties use it.

[ChUkKy]

2 things - 1, its a 2011 frame, so well outside the warranty period. 2, that was almost definitely caused by a seatpost that wasn't inserted far enough.

 

OP - it's toast I'm afraid. Best solution would be to place an ad in the wanted section and see if someone's got a front triangle for you.

 

Edit: Sorry, I see Giant have a lifetime frame warranty for the original owner. Point 1 dead. Point 2 still stands though.

 

I remember there being lots of these issues on the Anthems, it was mainly on the Large sizes and up.

Mediums and Smalls were fine, I doubt all those people extended their seat tubes past the limit so that the frame can break there.

 

That being said, there may be a conspiracy 

[Jewbacca]

Best warranty support is from The Kings of internal gear hubs, Rohloff... They will literally send you a whole new internal system, bushings, oils, cleaning fluid and grub screw anywhere in the world WITH a return package in which you slip the old stuff.

 

Rohloff really are a buy once kind of product.

 

With regards to this, frames break. If you are outside the warranty (ie not the original owner) and it is stated as such, 'pushing' the company or 'wangling a deal' then being nasty if they don't go out of their way to help is silly.

 

You don't go to Woolworths to return something expecting them to have the same return policy as the Checkers then saying mean stuff when they don't want your old cabbage.

 

I know it's a silly comparison but saying '1 does it so ALL should do it' is ridiculous. Companies have strategy and mission statements and focus on completely different objectives.

 

If you want a lifetime warranty but a brand new something with a lifetime warranty. The End.

[Pure Savage]

Why not? Just because multiple people have owned it does not mean that come-backs on  the bike will be more, unless the business model presupposes that the original owner who keeps the bike will use it less than the sum of the subsequent owners. Heck, each new owner will give the bike more love than the original owner at that point anyway, so the manufacturer is probably better off if it trades hands a few times. 

 

If there is a problem with the business model then it is with the "lifetime warranty" not the multiple owners rule. What about people who can't afford a new bike and rely on buying second-hand - even if they buy a bike that's 3 month's old from this manufacturer then they have no warranty? That just seems wrong. 

 

"Lifetime warranty" is just marketing bs if it's limited to the original owner. Who wants to keep a bike for a lifetime anyway?

Thats the whole point. 

[Pure Savage]

Try warranteeing your Targus computer case/backpack.... lifetime warrantee replacement... I am on my 4th one in 7 or 8 years... mostly I Think people just dont know about it and just buy a new one....

 

There are other companies with unbelievable product support.... Dillon Precision for example - I broke a spring on my press through my own fault - failed to read the manual - tried to get a replacment and they sent me a replacement set with every spring and a note... no charge - despite the fact I told them I fubar'ed it myself...

Same as Addiss, we broke the pourer for the cans for the boat, we had one nozzle vibe for all 4 cans. Could not find it in shops on holiday, the couriered 4 to us on holiday. 

 

Client for life..