gummibear Posted January 5, 2019 Posted January 5, 2019 I had some bad service from a bike shop in Paarl today. Sent my alu Anthem in for pivot service which was long due. The mechanic scratched the pivot and it looks like he cracked the pivot bolt head in the process as well. The owner fist told me that the scratches were ther beforehand but later on advised that it can be coverd up with nail polish. How does one go about it?Looks like they used a large socket on there.I’d be really pissed off if that was my bike. Take them to small claims court for the damages.
porqui Posted January 5, 2019 Posted January 5, 2019 I will post pics tomorrow of my bike and the extraction tools I use. I am waiting (patiently) pls.
Eldron Posted January 5, 2019 Posted January 5, 2019 I have looked at some of the bikes that gets handed in at my LBS for a service .... CAKED WITH MUD !!!! The bike needs a valet service before you could even begin to do a "condition inspection" .... Rule #1 of handing your bike in at the LBS: Wash it! Nothing says "I don't give a rats arse about my bike" quite like handing over a mudball to the mechanic. Chances are that the mechie will treat your bike with the same respect that you do.
Mojoman Posted January 5, 2019 Posted January 5, 2019 Rule #1 of handing your bike in at the LBS: Wash it! Nothing says "I don't give a rats arse about my bike" quite like handing over a mudball to the mechanic. Chances are that the mechie will treat your bike with the same respect that you do.Agreed, and if you are selling your bike.....wash it please before you post pics!
ChrisF Posted January 5, 2019 Posted January 5, 2019 Rule #1 of handing your bike in at the LBS: Wash it! Nothing says "I don't give a rats arse about my bike" quite like handing over a mudball to the mechanic. Chances are that the mechie will treat your bike with the same respect that you do. YES !!!!!!
DoomedUser Posted January 5, 2019 Posted January 5, 2019 Seems to be a common problem. Also noticed this after having the bike serviced. Sucks, but the damaged is already done.
Skylark Posted January 5, 2019 Posted January 5, 2019 Seems to be a common problem. Also noticed this after having the bike serviced. Sucks, but the damaged is already done.I don't think that's acceptable at all. What did they say when you asked them about the damage?
Me rida my bicycle Posted January 5, 2019 Posted January 5, 2019 I had some bad service from a bike shop in Paarl today. Sent my alu Anthem in for pivot service which was long due. The mechanic scratched the pivot and it looks like he cracked the pivot bolt head in the process as well. The owner fist told me that the scratches were ther beforehand but later on advised that it can be coverd up with nail polish. How does one go about it?I have seen the exact same damage to giant 650b pivot done by a bike shop also with the same story of no it was like that like you would have missed it. As jy k@k aanjaag sê sorry en probeer dit uitsorteer mense is nie stupid!
Eugene Posted January 5, 2019 Posted January 5, 2019 Seems to be a common problem. Also noticed this after having the bike serviced. Sucks, but the damaged is already done.Not really, it can be repainted back to its original condition. Something the bike shop should pay for.
JohanLotter Posted January 5, 2019 Posted January 5, 2019 Looks like they used a large socket on there.I’d be really pissed off if that was my bike. Take them to small claims court for the damages.Too much trouble for my liking. As said above the damage is done. All I wanted is a 'jammer dit was ons skuld', but I can only dream. They offered me to bring the bike back to 'match up the paint' but I feel too ashamed on their behalf to go back again.
Me rida my bicycle Posted January 5, 2019 Posted January 5, 2019 I know this is not the place but there's 2 shops I trust to leave my "groen mamba" with and I am probably the most full off k@k person here and it's Mark's bicycle workshop and Knipe Racing both main focus are service and repairs both run by cycle enthusiasts.
Rigardt@Scott Posted January 5, 2019 Posted January 5, 2019 Too much trouble for my liking. As said above the damage is done. All I wanted is a 'jammer dit was ons skuld', but I can only dream. They offered me to bring the bike back to 'match up the paint' but I feel too ashamed on their behalf to go back again.So someone will pay to repair the damage done? And you don't take them up on it? I would take that as the apology and get the bike repaired!
JohanLotter Posted January 5, 2019 Posted January 5, 2019 So someone will pay to repair the damage done? And you don't take them up on it? I would take that as the apology and get the bike repaired!I'm not sure how they are planning to fix it, but it is mostly only cosmetic and I accepted the damage as it is.
Thomo Posted January 5, 2019 Posted January 5, 2019 I know this is not the place but there's 2 shops I trust to leave my "groen mamba" with and I am probably the most full off k@k person here and it's Mark's bicycle workshop and Knipe Racing both main focus are service and repairs both run by cycle enthusiasts.Mark's has been around for some time, so they must be doing something right.Does look as if the service focussed outlets are the way to go.BMC is another that comes to mind.That said, there are still some good traditional bike stores out there too.
Hairy Posted January 5, 2019 Posted January 5, 2019 Rule #1 of handing your bike in at the LBS: Wash it! Nothing says "I don't give a rats arse about my bike" quite like handing over a mudball to the mechanic. Chances are that the mechie will treat your bike with the same respect that you do. and just as importantly you at least give your bike a half decent bike wash before taking it into the LBS to show you also respect them (bike shop and mechanic).
Hairy Posted January 5, 2019 Posted January 5, 2019 Mark's has been around for some time, so they must be doing something right.Does look as if the service focussed outlets are the way to go.BMC is another that comes to mind.That said, there are still some good traditional bike stores out there too. about 20 years ago I used to work at an lbs opposite Marks bike shop, and people used to come from far to have him work on their bikes.......and he still has a great reputation
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