BOA parts replacement service

[TheoG]

27 minutes ago, cadenceblur said:

Apparently they send via post office these days which is of concern 

That changes it from super service to no service .... 😪

Sending anything via SAPO is most likely not going to reach its destination.

[MarcW]

1 hour ago, Smartie said:

Think it is Clareinch in Claremont:

https://www.postoffice.co.za/newsroom/Pressreleases/2020/listopenbranches.xlsx

Damn and I cant find mine on that list.. Sapo, ZA80591

[Madone69]

I just traced mine...give your local post office your tracking number and they will tell you where it's at and cost.

 

I waiting 1 month now for 4 x boas ...collecting today at 2x R37 payment 

[Meezo]

DHL is not cheap

Seeing how many has come onto this thread waiting for the boa's makes one think

- are these boa's of inferior quality that so many needs replacement

- have we totally abused the system, that forced them to look at cheaper option as such now using cheaper shipping methods

 

[ct_rider]

2 hours ago, Smartie said:

Think it is Clareinch in Claremont:

https://www.postoffice.co.za/newsroom/Pressreleases/2020/listopenbranches.xlsx

Thank you! Mine was sent from Taiwan, took a little over a month by now. Will make a turn tomorrow. I did not receive an option to courier it through a company with DHL when I logged my warranty claim 🥲

Edited August 2, 2023 by ct_rider

[babse]

7 minutes ago, Meezo said:

DHL is not cheap

Seeing how many has come onto this thread waiting for the boa's makes one think

- are these boa's of inferior quality that so many needs replacement

- have we totally abused the system, that forced them to look at cheaper option as such now using cheaper shipping methods

 

Probably definetly...

 

Forced to cheaper option to keep the service sustainable. SAPO's incompentance is not on them...

[cadenceblur]

48 minutes ago, Meezo said:

DHL is not cheap

Seeing how many has come onto this thread waiting for the boa's makes one think

- are these boa's of inferior quality that so many needs replacement

- have we totally abused the system, that forced them to look at cheaper option as such now using cheaper shipping methods

 

Think perhaps people are claiming to get new units?

[Reg Lizard]

Logged a request for replacement online on 3 July 2023 under warranty/loyalty policy. They shipped from Japan and I received it on 29 July 2023.

[Ncayi]

My order was logged on the 25th of June and it arrived 2 months later.

Edited September 13, 2023 by Ncayi

[cadenceblur]

not a great lead time, so if you had a failure on your shoe rendering it useless, you'd be without a shoe for up to 2 months! (assuming no back shoe that is)

I recall reading there is no option to specify delivery service?

This is where AGS would work out though

[andreas17777]

Hi, any shop where I could get only the laces, mine snapped but was able to re use it but my shoe is a little too tight so need a longer lace.

[Cat2forLife]

Tekkie Town?

[andreas17777]

All sorted, a friendly Hubber has a spare which he donated.

[Andreas_187]

I placed an order for a new Boa. They posted it June 28th, it arrived August 16th

[Ozzie NL]

On 8/20/2024 at 11:35 AM, andreas17777 said:

Hi, any shop where I could get only the laces, mine snapped but was able to re use it but my shoe is a little too tight so need a longer lace.

I just bought some strong line of similar thickness at a fishing shop ... works like a bomb