Grebel Posted August 16, 2016 Posted August 16, 2016 Did Takealot accept that you were sold a fake? Or did they ask a thousand questions? They didn't seem too concerned TBH. I called them as soon as I realised and told them I wasn't happy with the item and that I suspected that it was a fake and wanted to return it. Women said "So you aren't happy with your purchase?" I said not at all and she processed the return. Courier collected yesterday. Frosty 1
HappyMartin Posted August 16, 2016 Posted August 16, 2016 Well that's good that it was sorted so easily but a bit disturbing that it happened at all. What if the quality was not so immediately off? You would not have known until it was too late. Grebel 1
Grebel Posted August 17, 2016 Posted August 17, 2016 Well that's good that it was sorted so easily but a bit disturbing that it happened at all. What if the quality was not so immediately off? You would not have known until it was too late. Yeah, I think it fell more under their returns policy than the "Hey you sold me a fake!" policy unfortunately. Going to contact the supplier direct and see what they say...
Grebel Posted August 17, 2016 Posted August 17, 2016 So the supplier (Timber Trend) assures me that it isn't a knock off and the reason for the lack of branding is that they were offered the option of branding or no branding and they chose not to brand...... Mmm Kay.They offered to replace or refund me to which I politely declined. They apologized for the bad quality and assured me that they would take it up with the supplier. I decided to just leave it at that. Beware the Aeropress from Timber Trend...... Frosty 1
Frosty Posted August 17, 2016 Posted August 17, 2016 If Aerobie value their brand, I doubt they would send a product out unbranded. I've done a bit of searching since you posted the photos, and there are fakes in the market that look very similar to the one you show in your photos. Thanks for the heads up. Sent from my iPhone using Tapatalk Grebel 1
V12man Posted August 17, 2016 Posted August 17, 2016 If Aerobie value their brand, I doubt they would send a product out unbranded. I've done a bit of searching since you posted the photos, and there are fakes in the market that look very similar to the one you show in your photos. Thanks for the heads up. Sent from my iPhone using TapatalkJust ask Aerobie - link them to this thread and page with pics... aerobie@aerobie.com HappyMartin, Bobbo_SA, Grebel and 1 other 4
Grebel Posted August 17, 2016 Posted August 17, 2016 (edited) Just ask Aerobie - link them to this thread and page with pics... aerobie@aerobie.com Thanks. Just sent them a mail with the details and pics as well as a link to the takealot link. Will wait to see what they say Edit: After reading up on the Aeropress Materials page it is quite apparent that I almost got shafted... Edited August 17, 2016 by Grebel
V12man Posted August 17, 2016 Posted August 17, 2016 Thanks. Just sent them a mail with the details and pics as well as a link to the takealot link. Will wait to see what they say Edit: After reading up on the Aeropress Materials page it is quite apparent that I almost got shafted...It is interesting that Morecoffee - the official importer also sells via takealot - just another R100...
Grebel Posted August 17, 2016 Posted August 17, 2016 It is interesting that Morecoffee - the official importer also sells via takealot - just another R100... I have been finding out a lot about Aeropress these past few days.... You can consider me schooled V12man, Frosty and the nerd 3
HappyMartin Posted August 17, 2016 Posted August 17, 2016 So the supplier (Timber Trend) assures me that it isn't a knock off and the reason for the lack of branding is that they were offered the option of branding or no branding and they chose not to brand...... Mmm Kay.They offered to replace or refund me to which I politely declined. They apologized for the bad quality and assured me that they would take it up with the supplier. I decided to just leave it at that. Beware the Aeropress from Timber Trend......I have never heard of a brand doing anything like that. Imagine Nike or Polo offering unbranded options. Sounds dodgy to me Grebel 1
the nerd Posted August 17, 2016 Posted August 17, 2016 Been a while since I've poured a quality pour like this! Sorry no fancy cup in this pic... Meezo, HappyMartin, V12man and 3 others 6
cadenceblur Posted August 18, 2016 Posted August 18, 2016 no news on cups? V12man, Meezo and Grebel 3
Grebel Posted August 25, 2016 Posted August 25, 2016 New Aeropress arrived from More Flavour. All is well again No response from Aerobie though.... Frosty and V12man 2
Frosty Posted August 25, 2016 Posted August 25, 2016 New Aeropress arrived from More Flavour. All is well again No response from Aerobie though....did you order through Takealot, or directly through MF? As V12man mentioned previously, they also sold through Takealot.
iteachcoffee Posted August 25, 2016 Posted August 25, 2016 New Aeropress arrived from More Flavour. All is well again No response from Aerobie though....Contact David @ moreflava, he is a good guy and will probably take it up at Aerobie on your behalf I am sure? Grebel 1
Grebel Posted August 25, 2016 Posted August 25, 2016 did you order through Takealot, or directly through MF? As V12man mentioned previously, they also sold through Takealot. This came through Takealot but it had the More Flavor branding on the packaging. My options were Takealot or Takealot.... I had a credit that was sitting there since April and I needed to spend it. After complaining about the Timber Trend unit, they passed another credit... Luckily More Flavor were also vendors so I ordered from them And being as well schooled as I was by that stage regarding most things Aeropress I was guaranteed of a good product! Frosty 1
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