Why I'll only ever buy GARMIN

[Jigghead]

Now I know that there has been a lot of talk about this type of stellar service from Garmin, but I think it needs a mention every time it happens.

 

In April I bought myself a shiny new Forerunner 910XT and used it a few times. Then I got injured and was off for a few months. Now I'm slowly getting back to it and have swum three times this week. The problem is my workouts are not getting from the device to the Garmin Connect website.

 

So it's off to Garmin we go for a check up. When I make it to the front of the queue, they take the unit away and come back saying the unit is poked, but don't worry, you'll get a brand new one as a replacement.

 

The fact is, I waited in the queue longer than it took them to make a call on this (and I was only second in the queue).

 

Garmin, you now have a client for life and a very willing mouthpiece for your products and follow up service. Well done and thanks for turning a situation that had me wondering if I should have moved from Polar into a nothing short of WOW experience.

 

:clap: :clap:

[GrumpyOldGuy]

Yeah, I have a lot of respect for Garmin's business ethic and service, its professional, empowered and well motivated, many retailers across the SA business spectrum could do worse than take a leaf out of their page, never let me down yet either.

[Gambithunt]

I'm with you

[Andyr249]

Glad you got such great service from them.

 

I have never had any problems with any Garmin devices (sport and car navigation) and will because of this, and their great after sales service, I wouldn't really look at any other manufacturers. Their products are great and the support is there if there is a problem.

[Waynehans]

Please give that guys number. My garmin Edge 500 has been back 4 times since October 2012. Charges full and is flat within 30min, Switches off and on as it pleases. Doesnt record.... Need i carry on!? They even gave me a Garmin 405cx (Discontinued) with a broken strap as a loan unit. worked fine, but they said i must buy the usb wireless connect goodie for R700 to download my rides... Yeah Right...

 

Id rather use a Sun Dial and calender to track my rides.

 

Ive never expected a new device, just fix my damn cpu!!!!!

Edited September 12, 2013 by Waynehans

[Grebel]

Similar experience. I had a faulty strap from my Edge 305. My fault as I never dried it properly after washing it. Moisture got into the battery compartment and corroded the contacts. I took it apart and cleaned it but still had issues. Took it in to Avnic in Mt Edgecombe and Gift (Yes that was his real name) had a look at it. Reckons it was faulty and handed me a new strap with a new battery. I didn't even buy it here. It came from the USA with a mate!

 

My next unit will be a Garmin for sure

[Jigghead]

Glad you got such great service from them.

 

I have never had any problems with any Garmin devices (sport and car navigation) and will because of this, and their great after sales service, I wouldn't really look at any other manufacturers. Their products are great and the support is there if there is a problem.

 

Here it is, I think it's their head office

 

Kimbult Industrial Park

9 Zeiss Road

(closest intersection: Zeiss & Seilskip roads)

Laser Park

Honeydew

GPS: S26 04.646 E27 54.985

(hdddº mm,mmm’)

Phone: +27 11 251 9999

Fax: +27 011 794 6054

e-mail: info@garmin.co.za

[TK-Sp3cialiSt]

Here it is, I think it's their head office

 

Kimbult Industrial Park

9 Zeiss Road

(closest intersection: Zeiss & Seilskip roads)

Laser Park

Honeydew

GPS: S26 04.646 E27 54.985

(hdddº mm,mmm’)

 

Phone: +27 11 251 9999

Fax: +27 011 794 6054

e-mail: info@garmin.co.za

 

Last week i went there with an issue with my Garmin Edge 305...had two occassion where after charging it would not switch on....swapped it for an Edge 500...for a fee of course

 

Best product services i have ever received...

[Andyr249]

Here it is, I think it's their head office

 

Kimbult Industrial Park

9 Zeiss Road

(closest intersection: Zeiss & Seilskip roads)

Laser Park

Honeydew

GPS: S26 04.646 E27 54.985

(hdddº mm,mmm’)

 

Phone: +27 11 251 9999

Fax: +27 011 794 6054

e-mail: info@garmin.co.za

 

Thanks, but I have never needed it and they will probably move before I need to go there.

 

@Waynehans, I have the 500 and never had problems. Have you updated the firmware? Many problems that Garmins have are fixed by doing software updates.

[Sani]

Now I know that there has been a lot of talk about this type of stellar service from Garmin, but I think it needs a mention every time it happens.

 

In April I bought myself a shiny new Forerunner 910XT and used it a few times. Then I got injured and was off for a few months. Now I'm slowly getting back to it and have swum three times this week. The problem is my workouts are not getting from the device to the Garmin Connect website.

 

So it's off to Garmin we go for a check up. When I make it to the front of the queue, they take the unit away and come back saying the unit is poked, but don't worry, you'll get a brand new one as a replacement.

 

The fact is, I waited in the queue longer than it took them to make a call on this (and I was only second in the queue).

 

Garmin, you now have a client for life and a very willing mouthpiece for your products and follow up service. Well done and thanks for turning a situation that had me wondering if I should have moved from Polar into a nothing short of WOW experience.

 

:clap: :clap:

Yip , they replaced one off My work colleagues Edge 500 as well , just heard good things about the boys at GARMIN

[Wil6]

Never had problems with my Polar but my next unit will definitely be a Garmin. Friend bought that Bryton special on Groupon not to long ago, needless to say he is sitting with a faulty unit and Bryton are not willing to come to the party. And this is not the first time i have heard about their crap service

[Baaisikilist]

I took my Edge 705 in to the agents in Honeydew on Monday to have a new rubber flap that covers the cable jack at the back of the unit fitted (mine broke off at the epic). The 705 is obviously discontinued so no part available for a repair. They offered me an Edge 800 on a trade in with a R1600 cash pay-in. Super happy with the new unit and Garmin's service.

Edited September 12, 2013 by MTBaaisikilist

[ACM]

Don't get me wrong, I love my garmins (I have a Forerunner 405 as well as Edge 500), however....

 

I'm onto my 3rd "broken" Forerunner 405... and 2nd Edge.

 

The edge "clip mechanism" on the back of the device broke... after reading and investigation on www it seams to be a common problem. Although Garmin's service is great.... I had to fork out R1200 for a new unit (for a known problem)

 

My first forerunner's battery packed up in 3 months... didn't hold charge. Got it replaced for free (under warrantee). 2nd forerunner had the same problem, but just outside warrentee period... cost... R1,200 for getting a new one.... now this one is doing the same and guess what... outside of warrentee period... costs, another R1, 200 for... guess what... replacing something with a known problem. Read on battery problems with Forerunner 405 on www and you get pages and pages... tried all the tips & tricks and it only works for a while...

 

So, the question is: why do you stick to something that's obviously flawed? Good question; all my years of information is on garmin's site, the tracking is great, the forerunner & edge are awesome devices!!! If ONLY garmin is willing to replace for free when it's a KNOWN problem I'll be punting garmin ALL THE WAY!!!

[Butterbean]

Don't get me wrong, I love my garmins (I have a Forerunner 405 as well as Edge 500), however....

 

I'm onto my 3rd "broken" Forerunner 405... and 2nd Edge.

 

The edge "clip mechanism" on the back of the device broke... after reading and investigation on www it seams to be a common problem. Although Garmin's service is great.... I had to fork out R1200 for a new unit (for a known problem)

 

My first forerunner's battery packed up in 3 months... didn't hold charge. Got it replaced for free (under warrantee). 2nd forerunner had the same problem, but just outside warrentee period... cost... R1,200 for getting a new one.... now this one is doing the same and guess what... outside of warrentee period... costs, another R1, 200 for... guess what... replacing something with a known problem. Read on battery problems with Forerunner 405 on www and you get pages and pages... tried all the tips & tricks and it only works for a while...

 

So, the question is: why do you stick to something that's obviously flawed? Good question; all my years of information is on garmin's site, the tracking is great, the forerunner & edge are awesome devices!!! If ONLY garmin is willing to replace for free when it's a KNOWN problem I'll be punting garmin ALL THE WAY!!!

 

Try out bryton, who are in the same office park in honeydew. They replace known problem items without a hitch.

[HeyYou]

Or you could just use STRAVA!

[sluiper]

Wish I could say the same for Suunto. Their customer service in SA really sucks.

Gave in my D9 in a month ago, still haven't heard anything from them except when they told me it would cost R3200 to fix.

I'm seriously considering selling all my Suunto gear and going over to Garmin.