Sucky service vs superb service

[KidCharlemagne]

So, I needed a part and called two bike shops, CWC and Evobikes.  Both don't have the part or the price on it and promise to call the agents and get back to me ASAP.  I spoke to Ruan at CWC and I think Janos at Evobikes.  After a few days, nothing.  Sensing a lack of customer care, I called Rush Sports who also had no stock and assures to call me back.  And so they did, within ten minutes with all the details.  They also tell me it can be couriered immediately from the agents.  I said, yes, go ahead.  I had the tracking number within the hour.  That's the service I like.  And still waiting for the other two to get back to me.

[Odinson]

Good service!

 

Both CWC (and Evobikes - I think) are quite active on the Hub. So, we'll probably be getting their side of the story soon.

[M3NACE]

Sucky service seems to be a common thing recently in JHB, makes one wonder if these shops make more then enough money and therefore don't need yours. Hence they just bother to give good service.  

[Captain Fastbastard Mayhem]

Strange for Janos not to return a call..

[Evobikes]

Hi Sucky,

 

What product/part it that you inquired about?

 

[Tubehunter]

Awesome when you find the kind of service you subscribe to!

[shaper]

Sucky service seems to be a common thing recently in JHB, makes one wonder if these shops make more then enough money and therefore don't need yours. Hence they just bother to give good service.  

You should really know your facts before commenting as both the shops mentioned are CT based.

 

Generally both CWC and Evobikes give excellent service and many on here will attest to that.  As someone has mentioned, they are both active on the hub, so will likely get feedback

[Shebeen]

Hi Sucky,

 

What product/part it that you inquired about?

i see what you did there!

 

I do think it's a 2way street here, lots of tyrekickers hassle the shops shopping around just doing their research without ever buying. Don't know what the solution is, you do really have to just keep on answering everyone!

[Donovan Le Cok]

I have had nothing but the best service from evobikes whenever I have dealt with them.

[Donovan Le Cok]

I have had nothing but the best service from evobikes whenever I have dealt with them.

 

PS Janos, when can I collect my wheels? 

[Gen]

Never had dealings with CWC.. but the one time I had dealings with Evo I found their service fantastic. Maybe things just got a bit hectic and they got caught up with other things..and forgot.. would imagine it happens to the best from time to time.

[Pure Savage]

Always been more than impressed with Janos at Evobikes, always got great prices and awesome service.

[Plentipotential]

i see what you did there!

 

I do think it's a 2way street here, lots of tyrekickers hassle the shops shopping around just doing their research without ever buying. Don't know what the solution is, you do really have to just keep on answering everyone!

 

The solution is, sadly, to just keep quoting and trying. Yes there are a lot of cyclists who do phone around for price, as is their right. The trick is to have a system to follow up and find out why you lost the order. Might be because someone else is cheaper/better might be a "tyre kicker" wasting time, but unless you have a follow up system you'll never know. Besides a follow up shows that every call counts and no one falls through the cracks.

[Evobikes]

Donovan,  your wheelset is done

[Wolfie1]

My 2cents

 

I've been supporting evo since they started out and never had issues with service.

 

As shebeen stated. Everybody shops prices these days and how often do we phone and ask for prices. Do we phone back and let them know whether we will take the item on the shelf......No we don't, We just keep quiet and go to where the item is the cheapest. Evo would have to label us as S@#t customers for not getting back to them too.....

 

ITS A 2 WAY STREET.

 

If Janos had to phone back every person who does that every day his phone bill will exceed his turnover. That is why there is a online store for you to go and check prices. 

 

Slip ups do happen yes but, I don't think its right to label them with bad service.

 

I've had guys making arrangements to bring their bikes and not pitch. Even organised parts to be ahead of schedule. Looking at the statement i would have to name and shame those guys for not keeping their word......Does not work that way. WE all need to deal with that some days. Its part of life... 

[nolipoli]

... Evo would have to label us as S@#t customers for not getting back to them too.....I am not a customer until I buy something. Until then, the shop should be trying to make me a customer.

 

ITS A 2 WAY STREET. That's right - I give you money and you give me service and bike parts

 

If Janos had to phone back every person .... If you have no intention of calling the customer back - DON"T TELL HIM YOU WILL! There is no excuse for not doing what you committed to doing.

Instead, you could politely ask him to call again at a certain time and you can find out your price in the meantime.