Pathetic Service From CWC Online

[Cav']

Recursion?

Does it matter?

[Jase619]

Sometimes it feels as if TheHub is filled with a bunch of whiny bitches.

Fuelling the flames. . .

[Face Plant]

Me - I see nothing wroing with retailers telling people to buy elsewhere.

 

Willing buyer - willing seller is my standard. I've told a few people to purchase elswhere. For various reasons - some have bled me dry for info over a period of 6 months whilst emailing me to tell me what great prices they got online using my advice, some just want a deal that is win to them and lose to me, some are just dicks and no amount of money would make me want to deal with them again. I'm guessing it's less than 1% of people/customers though.

 

Perhaps the wording could have been kinder but ultimately both parties have to be happy with the deal - we shouldn't be kissing retail arse to get our stuff and likewise retailers don't need to be kissing our arses to sell stuff. We're all grown ups.

 

Personally I'd like to see a copy of the OPs messages to see if the reaction matched the action.

 

If we are going to go fully hubanal on this one we need to see ALL messages not just Oom's reply.

As usual, perfectly summed up in a rational and logical way! Well said Sir!!

[Thor Buttox]

Me - I see nothing wroing with retailers telling people to buy elsewhere.

 

Willing buyer - willing seller is my standard. I've told a few people to purchase elswhere. For various reasons - some have bled me dry for info over a period of 6 months whilst emailing me to tell me what great prices they got online using my advice, some just want a deal that is win to them and lose to me, some are just dicks and no amount of money would make me want to deal with them again. I'm guessing it's less than 1% of people/customers though.

 

Perhaps the wording could have been kinder but ultimately both parties have to be happy with the deal - we shouldn't be kissing retail arse to get our stuff and likewise retailers don't need to be kissing our arses to sell stuff. We're all grown ups.

 

Personally I'd like to see a copy of the OPs messages to see if the reaction matched the action.

 

If we are going to go fully hubanal on this one we need to see ALL messages not just Oom's reply.

This ^^^

[scotty]

Sometimes it feels as if TheHub is filled with a bunch of whiny bitches.

One man's meat is another mans poison whine is another man's complaint. 

[eddy]

Me - I see nothing wrong with retailers telling people to buy elsewhere.

 

Willing buyer - willing seller is my standard. I've told a few people to purchase elsewhere. For various reasons - some have bled me dry for info over a period of 6 months whilst emailing me to tell me what great prices they got online using my advice, some just want a deal that is win to them and lose to me, some are just dicks and no amount of money would make me want to deal with them again. I'm guessing it's less than 1% of people/customers though.

.

 

This ^^^^^^^^

 

 

 

1. The customer is always right, even when they not.

 

 

Not this ^^^^^^

 

"the customer is always right" is a bastardisation of the approach attributed to the John Lewis Partnership in the UK that came up with the concept and coined the phrase so often misused. 

 

They, to use the modern parlance, intended to make the customer experience their competitive differentiator

 

This was summed up in the statement "Always do the right thing for the customer".

 

Their differentiator was not price, nor product range, nor convenience, nor niche supply, nor innovation, nor any of the multitude of other equally valid differentiators. ........... Expecting everybody to have the same approach is foolish.

[Cav']

One man's meat is another mans poison whine is another man's complaint. 

If everyone started to constantly complain, it would make Thehub a very unpleasant place for all. 

[Stricker]

You need some more imagination if it is beyond you!

 

The response isn't good or clever as it's now on the interwebs forever, but it happens and as long as it's not CWC's default response the harm is limited.

 

Would still like to see what the OP said and it's disingenuous to hide that whilst trying to mobilise pitchforks and torches.

 

So its ok to tell a customer that doesn't agree with you to go buy somewhere else? Instead of just saying sorry and you will work on it? Even if you don't ?

Lets quickly paint you a simple picture how this could potentially effect CWC:

 

So person was told shop somewhere else:(NO HARM 1s off)

 

Person decide that's the end of CWC as a shop for him and get most family members and friends to do the same ,lets say 10 humans , post on net and  get another 10ppl to say this is unacceptable and will not be tolerated thereby wont support CWC again.

 

So 20X humans - avg spending on goodies + new bike = +- 50K per year

50 X 20 = 1bar...

That's +- 200K profit

 

What was that about limited harm?

 

 

Now lets take an easy I'm sorry and will do better:

Gets family and friends to actually shop at CWC

200K extra profit ..

 

But anyway, as stated above i need more imagination , no wonder South Africa service providers are so pathetic , because we make them believe we need them, yet we are the ones with the money and they actually need us.

[Patchelicious]

The customer is not always right, but neither is CWC.

[Cav']

Once Cycle Lab takes over CWC you'll sit and reminisce about what good service they actually provided. 

 

And yes with a few hiccups here and there for sure - But the positives outweighs the negatives.

[Skubarra]

Person decide that's the end of CWC as a shop for him and get most family members and friends to do the same ,lets say 10 humans , post on net and  get another 10ppl to say this is unacceptable and will not be tolerated thereby wont support CWC again.

 

Memories on social media are generally very short, every day we find the next outrageous injustice to move on to. So unless that's the way he responds to every customer this will be forgotten by tomorrow or when the next special comes around. 

[Cav']

Unless you are the one consistently getting the Good service?

Fixed.

[Bloukrans]

The customer is not always right, but neither is CWC.

That is blasphemy!!

 

I would like to see the messages leading up to Jnr told OP to shop somewhere else!!

 

I'm with Jnr on this one - get the F$## out of my shop, I'm tired of this Black Friday IT problems and I'm still on honeymoon...

[Gen]

Maybe it's because I don't often shop online but I swear the times I have, I had great service from all the popular online shops.. CWC, EVO, BUYCYCLE and ASG..

 

CWC went hunting for a saddle I didn't see on the website

 

EVO gave me a brilliant deal after the frame (colour) I wanted just went out of stock when I ordered... same frame but at even a more discount (love year end sales)

 

BUYCYCLE Sent me 2 torque wrenches when I ordered and paid for one (I returned extra item to them)

 

ASG no issues getting the sunnies I ordered that was on sale.

 

 

Buy in general I support the LBS

[Eldron]

The customer is not always right, but nether is CWC.

 

The trumpets blare and the angels open their arms to accept the loving glow of logic.

 

One bells for you sir. Cheers.

[Andrew Steer]

Once Cycle Lab takes over CWC you'll sit and reminisce about what good service they actually provided. 

 

And yes with a few hiccups here and there for sure - But the positives outweighs the negatives.

 

The Cycle Lab buying CWC deal never happened as far as I know...