Black Friday no stock

[Edereese]

Good day Hubbers,

 

Was wondering if anyone could lead me in the right direction.

 

On Friday I purchased an item. Went through the online purchase system, added item to cart, paid and received my receipt. Everything went well and at around 17H00 I received an email saying that the item is no longer in stock and was offered something else. I am not happy with offered item, but I feel if I don't take it I will probably walk away with a refund and a big F U! The other option is to accept replacement and learn to love it over time.

 

I appreciate all feedback.

[Meezo]

Get a refund and move on.

 

Don't shop at that store again

[Escapee..]

Be strong now, because things will get better.

 

It might be stormy now, but it cant rain forever.

 

My thoughts are with you during these trying times

[slickjay007]

don't be forced into buying something you don't want...go for the refund

[Dadbod Racing]

Good day Hubbers,

 

Was wondering if anyone could lead me in the right direction.

 

On Friday I purchased an item. Went through the online purchase system, added item to cart, paid and received my receipt. Everything went well and at around 17H00 I received an email saying that the item is no longer in stock and was offered something else. I am not happy with offered item, but I feel if I don't take it I will probably walk away with a refund and a big F U! The other option is to accept replacement and learn to love it over time.

 

I appreciate all feedback.

 

 

Yo Ed, does the discount make up for it not being the item you wanted? If not take the refund, something else will come up again. 

[catherine123]

Good day Hubbers,

 

Was wondering if anyone could lead me in the right direction.

 

On Friday I purchased an item. Went through the online purchase system, added item to cart, paid and received my receipt. Everything went well and at around 17H00 I received an email saying that the item is no longer in stock and was offered something else. I am not happy with offered item, but I feel if I don't take it I will probably walk away with a refund and a big F U! The other option is to accept replacement and learn to love it over time.

 

I appreciate all feedback.

Black Friday - hmmmm. I would probably take the refund and go and spend my money with the local bike dealer - the guys that need the support the most. I don't trust specials...let alone Black Friday.

[Edereese]

So... after a few emails between myself and the salesman, no harsh words, no attitude, just exceptional service!! They offered me a replacement that was not part of Black Friday sale and of the latest stock as an apology. 

 

Thumbs up ASG Paarl Store

 

Also, choosing to not shop there would be like cutting off my nose to spite my face as I like the store and the products so the refund was not an option. We try to resolve.

[CAAD4]

Great that it worked out. Every sale has its limits and T&C's, except those stores that have permanent "Closing down Sale" signs...

[Pure Savage]

We got some great service from the number 1 retailer online, popped some 4000's into cart, clicked pay and price popped up. Quick email and they honored the price when it was added to cart. 

 

So I am happy to say that post cyclelab purchase, the prices and customer service at CWC is still top notch.

[babse]

happens when you shop at ASG 

[ChrisF]

Good day Hubbers,

 

Was wondering if anyone could lead me in the right direction.

 

On Friday I purchased an item. Went through the online purchase system, added item to cart, paid and received my receipt. Everything went well and at around 17H00 I received an email saying that the item is no longer in stock and was offered something else. I am not happy with offered item, but I feel if I don't take it I will probably walk away with a refund and a big F U! The other option is to accept replacement and learn to love it over time.

 

I appreciate all feedback.

 

I know that one of the smaller on-line stores in the Western Cape took orders even when stock ran out, and will honour their BF prices.  Yes, it may mean a few days wait in some cases, but they stand by what they sold.

 

 

So much better than those that put 2 or 3 units of BF special items on sale ....

[Slowbee]

Good day Hubbers,

 

Was wondering if anyone could lead me in the right direction.

 

On Friday I purchased an item. Went through the online purchase system, added item to cart, paid and received my receipt. Everything went well and at around 17H00 I received an email saying that the item is no longer in stock and was offered something else. I am not happy with offered item, but I feel if I don't take it I will probably walk away with a refund and a big F U! The other option is to accept replacement and learn to love it over time.

 

I appreciate all feedback.

Alternatively be mean and put on a tin foil hat.

 

Maybe they NEVER had the stock. They just used as a mechanism to get you to spend your money. Now they hope you will buy something else or a refund.

 

As an online retailer they should have been totally aware of how much stock they did not maybe have.

 

I say you call them up, and go hardball. Tell them to honour the price. Get the stock at the BF price. Dont let them hide behind "till stocks last". Even better, tell them you want in item of even higher value that they have in stock at the moment and get an even bigger discount.

 

An online store not knowing what stock levels are does not cut it.

 

If they wont play game, name and shame.

[wolf182]

I bought 12 items on BF and so far received 3 notifications of no stock.

It seems all other items has been despatched.

[Wil6]

happens when you shop at ASG 

Yip, 100's of posts on bikehub of their terrible service. 

[ChrisF]

Yip, 100's of posts on bikehub of their terrible service. 

 

Friend phoned the Paarl branch, ensured items were in stock ... drove 120km road trip to go pick up his items ... NO STOCK ...

 

 

Few months later I wanted a specific item ... had to buy from ASG .... phoned and checked, they have stock .... drove 100km road trip ... NO STOCK ...

[raptor]

I made a online purchase last week Wednesday, yesterday I ask if there is any update on my order and got a response email to ask if it was about the said item then nothing this morning got another repsone with the quote and how to proceed with payment. Now I guess I'll get another reply tomorrow again