Labour on warranty replacement

[wolver]

Can't make up my mind on this.... interested to hear your opinion

Edited April 26, 2021 by wolver

[RobertWhitehead]

This is quite a difficult one, I agree. I had to sit for quite a while and think about it. If it is one part like a derailleur or something simple like that then the manufacturer can pick up the costs as the labor involved to replace it will be pretty low. But if the failure of the part results in a complete rebuild - let's say the frame failed then I believe the client needs to pitch in and pay for the time spent to rebuild it. I mean this can take someone a bit of time. 

 

And yes, I am aware that it can be seen from both sides: If the part did not fail then the additional time would not have been required in the first place  . 

 

Can't make up my mind on this.... interested to hear your opinion

[wolver]

This is quite a difficult one, I agree. I had to sit for quite a while and think about it. If it is one part like a derailleur or something simple like that then the manufacturer can pick up the costs as the labor involved to replace it will be pretty low. But if the failure of the part results in a complete rebuild - let's say the frame failed then I believe the client needs to pitch in and pay for the time spent to rebuild it. I mean this can take someone a bit of time. 

 

And yes, I am aware that it can be seen from both sides: If the part did not fail then the additional time would not have been required in the first place  . 

Ya, I think we're on exactly the same page here! Labour comes at a cost so it's understandable, but it could also be seen as goodwill to maintain good brand reputation/after sales support.

 

In this case the part in question is the internal of a dropper seatpost.

[The Ouzo]

It depends on who is asking the question ?

* Bike Shop ? I doubt they want what the manufacturer will pay them for labour as it will be minimal.

* Customer ? Then the manufacturer must pay up. Heck if the engine in my car packs up under warranty and needs a complete rebuild or replacement I will not be happy footing the bill for labour. Like wise on a bike.

[cfcjim]

The labour costs should be claimed by the LBS from the supplier/manufacturer of the faulty part.

 

The customer should in no way have to carry any cost pertaining to a warrantee replacement.

[Jbr]

It depends on who is asking the question ?

* Bike Shop ? I doubt they want what the manufacturer will pay them for labour as it will be minimal.

* Customer ? Then the manufacturer must pay up. Heck if the engine in my car packs up under warranty and needs a complete rebuild or replacement I will not be happy footing the bill for labour. Like wise on a bike.

Hundreds, if the shop does the labour (like replacing a derailer or power meter) it’s normal that the customer pays, but if the internals in a fourk, shock or dropper fails, the manufacturer must either repair or if too expensive then replace, it’s not the customers fault.

Edited April 26, 2021 by Jbr

[The Ouzo]

The labour costs should be claimed by the LBS from the supplier/manufacturer of the faulty part.

 

The customer should in no way have to carry any cost pertaining to a warrantee replacement.

if its anything like the motor industry the manufacturer will dictate a nominal labour fee way below normal rates

[wolver]

It depends on who is asking the question ?

* Bike Shop ? I doubt they want what the manufacturer will pay them for labour as it will be minimal.

* Customer ? Then the manufacturer must pay up. Heck if the engine in my car packs up under warranty and needs a complete rebuild or replacement I will not be happy footing the bill for labour. Like wise on a bike.

I get what you're saying re: bike shop, but the part was sent to the supplier (ie their labour)

[The Ouzo]

I get what you're saying re: bike shop, but the part was sent to the supplier (ie their labour)

is the supplier the manufacturer ? if yes then they must pay up.

If not, then the supplier must insist that the manufacturer pay up. Not the client or bike shops problem in this case.

[RocknRolla]

The difference between this and lets say a car battery that fails within the warranted period, is that the internals of the failed bicycle part is serviceable. I dont pay to get whatever is broken with the battery fixed, and in this case, neither should the client in case of the dropper post. 

 

Sounds like they're taking a chance.

[madmarc]

Depends what the warranty policy is from the OEM - In most other industries the part is replaced as well as a labor rate for a set amount of hours to replace the part. I have always been of the opinion that LBS tell their customers that labor is not included and score from the customer and the OEM - But that's just my opinion. 

 

Recently TREK replaced my 7 year old frame that cracked - I was told i would have to foot the rebuild cost, when i asked what the TREK warranty policy was in terms of labor for rebuild i was told they only replace the defective part no labor is included. I didn't argue ...was more than happy at getting the latest TREK frame free after 7 years of riding.

[Quagga]

This is quite a difficult one, I agree. I had to sit for quite a while and think about it. If it is one part like a derailleur or something simple like that then the manufacturer can pick up the costs as the labor involved to replace it will be pretty low. But if the failure of the part results in a complete rebuild - let's say the frame failed then I believe the client needs to pitch in and pay for the time spent to rebuild it. I mean this can take someone a bit of time.

 

And yes, I am aware that it can be seen from both sides: If the part did not fail then the additional time would not have been required in the first place  . 

Why must the manufacture of the derailleur pay and the manufacture of the frame does not need to pay?

[Quagga]

Why should I pay for the rebuild of a frame if it fails under warrenty===if it did NOT fail I would never have had to pay that money and that is what you want when you buy a product for it to not fail.

 

The manufacturere has a warrenty to say to me "in the unlikely event it does fail we will get you another one"

 

So if it does FAIL they need to put me in the same possition as the day I bought it.

[DieselnDust]

Often if teh repairs are specialised and needs to be referred to the distributor or manufacturer then the labour is covered under warranty.

But if the LBS is performing the warranty then they typically charge labour as its part of the business.

 

for example., In 2018 I bought my Scalpel and during a Stage race discovered there was a major problem with the rear shock LBS at the event kept it working under the maintenance agreement.

 

When I got back to town it went straight back to the distributor where the fault was identified as an assembly issue and the damper was rebuilt under warranty and the air can upgraded under warranty at no material or labour cost.

Since it was all warrany work they covered all costs. If it was out of warranty but still a manufacturer defect then I'd get the parts for free under warranty but the labour would  not be covered

[DieselnDust]

Why should I pay for the rebuild of a frame if it fails under warrenty===if it did NOT fail I would never have had to pay that money and that is what you want when you buy a product for it to not fail.

 

The manufacturere has a warrenty to say to me "in the unlikely event it does fail we will get you another one"

 

So if it does FAIL they need to put me in the same possition as the day I bought it.

 

 

And this would be in agreement with the CPA

[stringbean]

Customer 

since we talking about a failed part and not a frame.

Happens over and over.customer comes in with bike bought somewhere else(or on the hub) with failed said part.Shop now has to go thru the slep of trying to get warranty,postage off to distributors after using shop labour to remove said part.

If shop had to pay for that they would be closing their doors soon.

There are customers some lbs NEVER see until they need help with a warranty replacement.If you support your lbs I’m sure they’ll do all of this for free.

‘If you one of those customers who only pitches up when they need help with something like this,expect to pay.