Bike Hub Pay

[SSCC]

Can someone explain why some people won’t use Bikehub Pay when buying?
 

I get responses to my ads asking for my bank details so they can EFT me for the item. When I suggest they make an offer on the ad (for the amount I agree to sell to them) and pay using Bikehub pay they bail on the deal. 

Are these scammers that are blocked from using Bikehub Pay? What’s the reluctance? It’s not the Bikehub Pay fee because they can deduct that from their offer. 

[shaper]

If they pay just advise them that you will only send once payment has cleared.  If they bail, then you know they are potential scammers.

It could well be they want it quicker, BHP takes time.  Money has to clear with BH, notifications sent to seller, seller takes time to package and ship, then further steps for approval etc.

If I pay you direct and it clears straight away, I would expect similar urgency of you sending the item.

[RobynE 🚵‍♀️]

There’s been a number of suspicious people contacting me about a fork I have for sale. Scammers definitely won’t be using BHP. 

Then there’s people (genuine buyers and sellers) who just want a quick transaction and will assume the risk. I think if you’re an instant gratification person you’ll be less likely to choose BHP especially if you’re local to the other party. 

[MORNE]

Depends on the value. Ive had people ask because at larger numbers…BHP adds a not insignificant amount to the transaction. What usually ends ip happening is, they negotiate the price lower to compensate. Is what it is. 

[ChrisF]

1 hour ago, shaper said:

If they pay just advise them that you will only send once payment has cleared.  If they bail, then you know they are potential scammers.

It could well be they want it quicker, BHP takes time.  Money has to clear with BH, notifications sent to seller, seller takes time to package and ship, then further steps for approval etc.

If I pay you direct and it clears straight away, I would expect similar urgency of you sending the item.

 

40 minutes ago, RobynE 🚵‍♀️ said:

There’s been a number of suspicious people contacting me about a fork I have for sale. Scammers definitely won’t be using BHP. 

Then there’s people (genuine buyers and sellers) who just want a quick transaction and will assume the risk. I think if you’re an instant gratification person you’ll be less likely to choose BHP especially if you’re local to the other party. 

 

Surely the only "delay" is the time it takes for BHP to let the seller know the money has been payed.

 

The actual delay is the seller having to wait days for the system to unfold before their money is paid out ... but this has zero bearing on the buyer.  If anything, so much more urgency for the seller to ship the goods .....

[OVERDRIVE]

1. Cash

2. When the cash clears come collect

3. Get me an appointment with Barak Obama and Nelson Mandela and you can have the item for free. 

Simple😎

[shaper]

1 hour ago, ChrisF said:

 

 

Surely the only "delay" is the time it takes for BHP to let the seller know the money has been payed.

 

The actual delay is the seller having to wait days for the system to unfold before their money is paid out ... but this has zero bearing on the buyer.  If anything, so much more urgency for the seller to ship the goods .....

Yes, that is a delay, so the only genuine reason will be if you want it quickly. If I pay today and clear, I ask for it to be shipped the same day, It is not only a wait for the system to unfold for the seller but also for the buyer, especially if they want it urgently

To be honest it is worse for the seller, I have shipped items and had to wait almost 5 days to get paid using BHP.  Small value items, I will insist on direct payment and if the buyer is not happy, so be it.  If they have concerns, i tell them to check my profile and rating as a seller.  

[Mozzie]

Glad I found this thread 
I'm a Hubber of many years 
there is a question as to why people are reluctant to use BHP 

Here is my take 
We put up an item for sale (assume we have done some homework on pricing )and we build a slight bit of negotiation 5% maybe little more
Then I get a lowball offer ! like 20% + down on price. 
So now an offer comes in which I then accept ....... BUT only after a negotiation via message /whatsapp
So the buyer is low balling because he has to pay BHP which can add a significant value. So he's covering his excess and the seller actually carries the cost. (indirectly of course)
AND WHY .... because we can't trust the other person 
I say call me and Ill show you the product via video chat and we can have a conversation. 
If you are in each other's area pop over and look. You can easily pick up the serious buyer / seller
I will not USE BHP. They want my ID number, copies of this to verify against home affairs really ... WHY? They are just a middle man. Im not sending such private info over a platform like this. 
BHP are acting as a holding agent for funds so buyer can see goods first. I understand that 
BUT lets have the scenario where the buyer now rejects the item ... who pays for the return courier / postage, who safeguards the seller  until he get his item back ... 
Now I know no system is perfect but IMHO - this is a costly service and sellers are not getting value for their sale items. 
I am not willing to carry the cost of a buyer that cant pick up the phone and talk and view product.
 

[ChrisF]

28 minutes ago, Mozzie said:

Glad I found this thread 
I'm a Hubber of many years 
there is a question as to why people are reluctant to use BHP 

Here is my take 
We put up an item for sale (assume we have done some homework on pricing )and we build a slight bit of negotiation 5% maybe little more
Then I get a lowball offer ! like 20% + down on price. 
So now an offer comes in which I then accept ....... BUT only after a negotiation via message /whatsapp
So the buyer is low balling because he has to pay BHP which can add a significant value. So he's covering his excess and the seller actually carries the cost. (indirectly of course)
AND WHY .... because we can't trust the other person 
I say call me and Ill show you the product via video chat and we can have a conversation. 
If you are in each other's area pop over and look. You can easily pick up the serious buyer / seller
I will not USE BHP. They want my ID number, copies of this to verify against home affairs really ... WHY? They are just a middle man. Im not sending such private info over a platform like this. 
BHP are acting as a holding agent for funds so buyer can see goods first. I understand that 
BUT lets have the scenario where the buyer now rejects the item ... who pays for the return courier / postage, who safeguards the seller  until he get his item back ... 
Now I know no system is perfect but IMHO - this is a costly service and sellers are not getting value for their sale items. 
I am not willing to carry the cost of a buyer that cant pick up the phone and talk and view product.
 

 

The moderators will be around shortly to provide answers .... similar to what was already answered on other threads.

[Nick]

54 minutes ago, Mozzie said:

Glad I found this thread 
I'm a Hubber of many years 
there is a question as to why people are reluctant to use BHP 

Here is my take 
We put up an item for sale (assume we have done some homework on pricing )and we build a slight bit of negotiation 5% maybe little more
Then I get a lowball offer ! like 20% + down on price. 
So now an offer comes in which I then accept ....... BUT only after a negotiation via message /whatsapp
So the buyer is low balling because he has to pay BHP which can add a significant value. So he's covering his excess and the seller actually carries the cost. (indirectly of course)
AND WHY .... because we can't trust the other person 
I say call me and Ill show you the product via video chat and we can have a conversation. 
If you are in each other's area pop over and look. You can easily pick up the serious buyer / seller
I will not USE BHP. They want my ID number, copies of this to verify against home affairs really ... WHY? They are just a middle man. Im not sending such private info over a platform like this. 
BHP are acting as a holding agent for funds so buyer can see goods first. I understand that 
BUT lets have the scenario where the buyer now rejects the item ... who pays for the return courier / postage, who safeguards the seller  until he get his item back ... 
Now I know no system is perfect but IMHO - this is a costly service and sellers are not getting value for their sale items. 
I am not willing to carry the cost of a buyer that cant pick up the phone and talk and view product.
 

Hi Mozzie,

Thanks for your thoughtful feedback on the buying and selling experience.

Bike Hub Pay was created to build trust between buyers and sellers by protecting both parties. While some buyers may factor the fee into their offers, the protection gained often enables sales that might not happen otherwise.

Regarding ID verification, we understand privacy concerns. However, verifying IDs is both legally required and essential for preventing fraud. As a registered Third Party Payment Provider (a legal requirement to operate Bike Hub Pay), we must follow strict regulations. Your data is always securely encrypted and handled according to POPIA standards.

For returns, buyers cover return shipping costs, and funds are only released once the seller confirms the item is safely returned. This protects both parties.

Bike Hub Pay is completely optional. We simply offer it as a secure option for those who want peace of mind.

[Mozzie]

Thanks for the response Nick. 
I appreciate your point. 
but just to say 

BHP was not created to build trust. 
there is NO trust hence BHP. 
people don’t talk anymore particularly the younger generations  

and as you heard there are also lost deals because of BHP  Will we every really know? I don’t think so

As A 3rd party payer I can quite understand the requirements. 
and for POPIA … we really do hope that works ! How many call s do you receive for a cellphone contract/ insurance / etc. the theory is great! 
as for returns … glad that that is considered. Thanks 

finally 

we have all been scammed and that is just not ok ! So I see the reason for BHP. 

BUT .. I do believe buyers do take this fee into account. that is only human nature. 
BHP has complicated the process 

I will continue NOT to use BHP and will now include in my adverts 

do appreciate you input 

Warren 

 

 

[Dexter-morgan]

for smaller amounts why not use PAYSHAP? Nedbank charges R1 per 1000 and it clears within seconds, I am surprised that more people don't use it.

[OVERDRIVE]

29 minutes ago, Dexter-morgan said:

for smaller amounts why not use PAYSHAP? Nedbank charges R1 per 1000 and it clears within seconds, I am surprised that more people don't use it.

This I did not know

[OVERDRIVE]

Everything I've sold on the hub, once the money is with me I drop whatever I'm doing and send. Latest will be the following day, or the buyer comes to me. I really haven't had an issue with purchases as well. 

The curse we have is these f*****g thieves which makes everyone look over their shoulder. 

Sigh. 

 

[HdB]

2 minutes ago, OVERDRIVE said:

 

The curse we have is these f*****g thieves which makes everyone look over their shoulder. 

Sigh. 

 

Yep. Once bitten, twice shy, as they say.
I see the Bikehub Pay fee as the cost of my sanity. By the time I click on "Make an offer", I've made my peace with the advertised price, BHP fee and shipping, if applicable.

[Nick]

4 hours ago, Mozzie said:

Thanks for the response Nick. 
I appreciate your point. 
but just to say 

BHP was not created to build trust. 
there is NO trust hence BHP. 
people don’t talk anymore particularly the younger generations  

and as you heard there are also lost deals because of BHP  Will we every really know? I don’t think so

As A 3rd party payer I can quite understand the requirements. 
and for POPIA … we really do hope that works ! How many call s do you receive for a cellphone contract/ insurance / etc. the theory is great! 
as for returns … glad that that is considered. Thanks 

finally 

we have all been scammed and that is just not ok ! So I see the reason for BHP. 

BUT .. I do believe buyers do take this fee into account. that is only human nature. 
BHP has complicated the process 

I will continue NOT to use BHP and will now include in my adverts 

do appreciate you input 

Warren 

Without being dismissive, I don't really understand the argument you're making or consider it a widespread issue. But assuming it is, what would you recommend as a solution?