shaper Posted September 27, 2017 Share Anyone else getting this error when selecting a reward? "Error: Failed to choose reward" https://ibb.co/j28tdk Been an issue since the app upgrade. Have tried the usual fixes like deleting and re-downloading the app but the issue persists. 6 vouchers I can't use now I find with the new app, as soon as you get notification of the reward and try and redeem it straight away... it crashes and you get the error message. I think the system might get overloaded with everyone trying to get their rewards immediately upon receiving notification A couple of hours later I have been able to redeem the vouchers no problem. Has happened to me twice since updating to the latest app version JanJan 1 Link to comment Share on other sites More sharing options...
wolver Posted September 27, 2017 Share I find with the new app, as soon as you get notification of the reward and try and redeem it straight away... it crashes and you get the error message. I think the system might get overloaded with everyone trying to get their rewards immediately upon receiving notification A couple of hours later I have been able to redeem the vouchers no problem. Has happened to me twice since updating to the latest app versionDon't think that's it. I have had this issue for a week now and tried a few times over the last week. Link to comment Share on other sites More sharing options...
MphatiPyga Posted September 27, 2017 Share Finally managed to get my Shoebooster payment through yesterday ...... And then the shoes I had my eye on where out of stock ????, they have a month to get back in stock now Link to comment Share on other sites More sharing options...
Oxter Posted September 28, 2017 Share Don't think that's it. I have had this issue for a week now and tried a few times over the last week.Luckily no errors yet. just lucky maybe. Actually i enjoy the new app and the setup, everything thus far works Link to comment Share on other sites More sharing options...
Grebel Posted September 28, 2017 Share No joy here... Not able to view any info on my Vitality Drive rewards. Digital card is there but it won't load so I can't redeem it. Some of the DQ points aren't showing up and the trip recorder is waaaaay behind. Really starting to piss me off. Used to be so easy to see what was what at a quick glance. Discovery card balance also not showing up as it used to. Need to keep on logging in even though I am already logged in... App and phone are all up to date. Even tried restarting the phone with no improvement. Multimillion rand company like Discovery are pissing off a lot of people because some developer didn't check their work properly before they released the "upgrade" for their app. Dexter-morgan 1 Link to comment Share on other sites More sharing options...
mecheng89 Posted September 29, 2017 Share 900 points away from my first "surprise" reward. Let's hope it's a Garmin 1030! Dexter-morgan 1 Link to comment Share on other sites More sharing options...
mecheng89 Posted September 29, 2017 Share Anyone else getting this error when selecting a reward? "Error: Failed to choose reward" https://ibb.co/j28tdk Been an issue since the app upgrade. Have tried the usual fixes like deleting and re-downloading the app but the issue persists. 6 vouchers I can't use now Been working fine with me. Link to comment Share on other sites More sharing options...
Frosty Posted September 29, 2017 Share No joy here... Not able to view any info on my Vitality Drive rewards. Digital card is there but it won't load so I can't redeem it. Some of the DQ points aren't showing up and the trip recorder is waaaaay behind. Really starting to piss me off. Used to be so easy to see what was what at a quick glance. Discovery card balance also not showing up as it used to. Need to keep on logging in even though I am already logged in... App and phone are all up to date. Even tried restarting the phone with no improvement. Multimillion rand company like Discovery are pissing off a lot of people because some developer didn't check their work properly before they released the "upgrade" for their app.I agree that the lack of the card balance is annoying, as is the continual logging in. The worst is that the wife can’t see what is available to spend, as she isn’t the primary card holder, but a secondary card holder. She keeps having to ask me if there’s enough money on the card. Drives me insane when I see an “insufficient funds” notification on the SMS/email, as they charge for the failed transaction. Sent from my iPhone using Tapatalk Grebel 1 Link to comment Share on other sites More sharing options...
Twaatie Posted October 1, 2017 Share I agree that the lack of the card balance is annoying, as is the continual logging in. The worst is that the wife can’t see what is available to spend, as she isn’t the primary card holder, but a secondary card holder. She keeps having to ask me if there’s enough money on the card. Drives me insane when I see an “insufficient funds” notification on the SMS/email, as they charge for the failed transaction. Sent from my iPhone using TapatalkHaha Sounds like my household. Wife always has to check with me when she's going to the shops Frosty 1 Link to comment Share on other sites More sharing options...
Dullscalpel Posted October 3, 2017 Share Still waiting for Disco to 'approve' the points for my triathlon on 24/9 if they don't approve by midnight, I don't get my weekly reward... how convenient for them... Link to comment Share on other sites More sharing options...
shaper Posted October 3, 2017 Share Still waiting for Disco to 'approve' the points for my triathlon on 24/9 if they don't approve by midnight, I don't get my weekly reward... how convenient for them...Did you notify them via the events entered portal on their webpage? As they are usually pretty quick (within a day) of when you do. https://www.discovery.co.za/portal/individual/vit-partner-outdoor-sporting-events Link to comment Share on other sites More sharing options...
shaper Posted October 3, 2017 Share So hit my 3 weeks in a row goal as of this morning... looking forward to seeing how the new format for rewards works Frosty, Vetplant, Dexter-morgan and 1 other 4 Link to comment Share on other sites More sharing options...
hilton_ Posted October 3, 2017 Share So hit my 3 weeks in a row goal as of this morning... looking forward to seeing how the new format for rewards works +1 Link to comment Share on other sites More sharing options...
Ratty Posted October 3, 2017 Share Haha Sounds like my household. Wife always has to check with me when she's going to the shops I don't know how women deal with this. I would hate my husband to see everything I spend money on !!! Link to comment Share on other sites More sharing options...
Dexter-morgan Posted October 3, 2017 Share So hit my 3 weeks in a row goal as of this morning... looking forward to seeing how the new format for rewards works Let us know what you going to buy with the R100 yuppie chef voucher or even cape union mart. Link to comment Share on other sites More sharing options...
alleyne Posted October 3, 2017 Share Not that I'm wanting to ditch my VAR friends but is there still any benefit to having them? Gav1 1 Link to comment Share on other sites More sharing options...
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