Garmin / Navworld break up?

[Hairy]

better than my situation where when my strap broke they told me I need to buy a new watch ... needless to say that I did not and will more than likely never buy a Garmin again.

 

 

Please explain to me how I should NOT be frustrated going to Navworld Cape Town to get a replacement strap holder (small little piece of rubber band on your strap) only to be told it needs to be ordered from Garmin JHB??? Really, I'm the only one breaking the strap holder on my Fenix so it is seen as a "specialist" part?

 

Nee man, not COOL.

[Dirkitech]

Replaced my 520 with Garmin - shocking service - not going back

 

 

What happened?

Yea, also wondering.

[shaper]

He didn't have it as he had lost the box. 

Hmm....

 

Should be logged on the garmin system even without the receipt and they will be able to tell you if is still in warranty.

[Steven Knoetze (sk27)]

Hmm....

 

Should be logged on the garmin system even without the receipt and they will be able to tell you if is still in warranty.

 

Its working perfectly, touch wood, just those damn strap catcher thingies that keep breaking.......

[Mamil]

Was in Navworld today - for the last time ever.

 

Took my foreunner 935 and Tri HRM in because of problems. I had replaced the battery - as part of determining problem I was informed that battery replacement would be R100. (New battery is what? 20 bucks>). I objected - defensive attitude ensues. 

 

Conclusion of visit is that new HRM probably required. 2 grand in turnover walks out of the shop to get it somewhere else because I won't give my money to businesses that treat the customer by turns as if he's stupid or an inconvenience.

 

I asked the guy if he was interested in knowing what would impress me and guarantee future purchases from their shop. I told him that my LBS with whom I have an ongoing and positive mutually beneficial relationship will often offer me a bike to ride if they can't immediately solve my problem. As part of testing if the HRM or the watch is at fault lend me a test unit of either so that we can exclude the possibility that the watch is at fault rather than the HRM. 

 

The other dude in the shop then tells me it's a Health and Safety issue and I wouldn't take back my underpants would I? Navworld - if you're reading this - that's the attitude that lost you this and future sales.Your customer is not a moron - nor is he an inconvenient intrusion who needs to me managed according to policies. 

 

LEt me see now - best online price for a HRM tri or HRM run (not navworld) ....

[Skubarra]

 

Big part of the frustration is the "zero fu&s given" by NavWorld - they cannot be more indifferent to this process even if they tried. Can't be bothered to answer any question with anyhting else than "We don't know", eventually got them so far to say "Phone Garmin yourself" which was basically the only useful thing I have got out of them these past 3,5 weeks.

 

Used to get great service from them in the past, but sadly I'm a fanboy no more. 

 

Just some feedback - it eventually took 3 days short of a month from the day I first walked into Navworld to the day the replacement unit arrived in CT, 

 

My biggest frustration with this process was not so much that it took long but the complete indifference from Navworld. Yes I can phone Garmin myself (and I did) but then why do I have to pay Navworld a fee to facilitate the process? And when I did phone Garmin head office they told me the unit took 2 weeks to arrive from Navworld (while Navworld is shrugging and telling me they don't know why Garmin is taking so long).

 

I will certainly avoid NavWorld in future if at all possible.

 

PS on the Garmin 520 - Great functionality but very worried about its reliability. The replacement unit only has a 30 day warranty so of it breaks again few months down the line it means I have wasted a lot of money on an unreliable product.

[Pulse]

Personally, I think Navworld has this ‘no care’ attitude wrt customer care on Garmin products to get back at Garmin.

 

One can already see that this is going to hurt Garmin’s brand name in ZA, but their artitude will bite Navworld in the ass!

[Scalpel]

Which products are sold by Navworld these days?

[Pulse]

Which products are sold by Navworld these days?

Garmin, and some drones

[Dirkitech]

Its both the attitude I received from Garmin and opinions on Navworld that I avoided both for my own purchase. Just some proof that word-of-mouth still works in boycotts. 

[lechatnoir]

shoo... I've dealt with them and only had good things to say. Seems things have taken a turn for the worst. Pity that Garmin's getting short shrift here. They make quality stuff, and their brand reputation will be hurt here.

[Mamil]

I'm also rethinking my devotion to Garmin products of which I have owned quite a few over the years. A one year warranty on what was an 11k watch and HRM bundle suggests not much confidence in the product. At this stage I think the HRM has failed based on the Navworld guy's assessment but he also gave me the sense that he didn't really know what he was talking about or particularly give a toss about the outcome of the issue. 

 

Sitting here toying with giving Garmin another 1.8k for a Tri HRM 18 months after purchasing the bundle .... hmmm ... doesn't feel good. The wrist based HR is not accurate by any stretch of the imagination.

 

Dunno - looking at the Wahoo Tickr X but also not fully convinced.

 

Maybe downgrade to the ordinary Garmin HRM at takealot for a grand particularly as I am not 100 percent certain that it's not the watch.

 

Annoying. 

[Skubarra]

Personally, I think Navworld has this ‘no care’ attitude wrt customer care on Garmin products to get back at Garmin.

 

One can already see that this is going to hurt Garmin’s brand name in ZA, but their artitude will bite Navworld in the ass!

 

Exactly

 

Don't think there is much in it directly for Navworld, only a small handling fee. But it does get feet in their shop and give them a chance to build relationships with potential customers. 

 

But if it is not worth your while to do customer care for Garmin Products for what ever reason then stop doing it before your "we don't care attitude" hurt your brand.

[Pulse]

When I was in NavWorld about 3 years ago, the place was packed. About 1/3 of those in the shop at the time was for Garmin issues, the rest were buying.

 

I was there again a couple of times end of last year. During that time there were 3 other people in the shop. All of us walked out angry. No one spent any money.

[Pieter-za]

IDunno - looking at the Wahoo Tickr X but also not fully convinced.

Satisfied with an X I bought on the Hub, IIRC for R550.  

 

Also busy with NW & G-SA re an issue with my FR645, will see how that is handled. 

[BigDL]

I'm also rethinking my devotion to Garmin products of which I have owned quite a few over the years. A one year warranty on what was an 11k watch and HRM bundle suggests not much confidence in the product. At this stage I think the HRM has failed based on the Navworld guy's assessment but he also gave me the sense that he didn't really know what he was talking about or particularly give a toss about the outcome of the issue.

 

Sitting here toying with giving Garmin another 1.8k for a Tri HRM 18 months after purchasing the bundle .... hmmm ... doesn't feel good. The wrist based HR is not accurate by any stretch of the imagination.

 

Dunno - looking at the Wahoo Tickr X but also not fully convinced.

 

Maybe downgrade to the ordinary Garmin HRM at takealot for a grand particularly as I am not 100 percent certain that it's not the watch.

 

Annoying.

I can vouch for wahoo tickr. Have used one pretty much daily for 4 years and still going strong