Bike Shop Damaged My Frame Issue - Help!

[nonky]

Take the new frame.

Walk away and move on with your life.

Most importantly, ENJOY YOUR NEW RIDE!

[MudLark]

Claim from your insurer and let them deal with the bike shop.

[dirtypot]

Last year my frame broke and I was up for a warranty replacement.  They were covering the cost of the new frame but I had to cover everything else.  This meant new rear shock, seat post, rear axle and hub/hub adaptor.  At first I was upset about having to fork out (especially the rear shock) but in the end it's a really small price to pay for a vastly improved bike.  They even upgraded me from alloy to carbon so I really have nothing to complain about. 

 

So as others have said, take the new frame, buy the new parts and move on.  By all means name and shame, but that will only help inform others (a good thing).

[Long Wheel Base]

Dont know if being brand Specific is going to help much...

I also thought it was spez but what is making me think otherwise is this statement in the first post.

 

"But the caveat is, the same frame make is no longer available from the brand (no longer is in stock or production)."

 

Does he mean model? and not make? What model did spez discontinue?

[RocknRolla]

I dont have a specialized understanding of the fancy BB and shell in question. Gluing anything in place on a bike is not a great Idea.

[stefmeister]

I also thought it was spez but what is making me think otherwise is this statement in the first post.

 

"But the caveat is, the same frame make is no longer available from the brand (no longer is in stock or production)."

 

Does he mean model? and not make? What model did spez discontinue?

Camber?

[PhilipV]

Is it standard practice to epoxy a bb into a frame?

 

No it is not.

 

.

So how do you replace the BB if it has been epoxied into place?

Sounds like there is a lack of foresight in that hack? I'm calling it a hack, as "solution" is not apt.

[Dirkitech]

If you think of this as a warranty scenario:  You have a frame that "broke" which is not your fault either, the manufacturer has to supply you a frame, all the costs are for your account.....If the same frame can't be supplied then, all parts needed are for your account also.  My bike is insured and under warranty, my insurance won't pay for the new parts that aren't compatible(not that I expect them to) so I have to upgrade at my own cost.  The absolute upside is: NEW FRAME, with new shock, you have recourse and warranty on new frame,  you have new geometry (and lets face it, that's better).  New hub, again better.  wheel rebuild, BETTER as you said they were built incorrectly.  I understand the cost is extra and annoying for a situation that is not of your making/fault, but MAKE THE MOST of this opportunity and walk away.  Most shops in the wrong would not always "make right" like this shop is doing, and you would be forced to spend money on litigation and the time, energy wasted on that would be FAR more than this easy solution in front of you.  Take the new frame, run to your new LBS, have coffee and beers with them while the upgrade your bike and don't look back

From this analogy, would you also be so eager to pay the parts and labour if you took your car under motorplan for a repair where they replace the transmission and mess it up? Sounds like a job for Thomas Tusser.

[Long Wheel Base]

So how do you replace the BB if it has been epoxied into place?

Sounds like there is a lack of foresight in that hack? I'm calling it a hack, as "solution" is not apt.

I agree with you 100% and if it's a hack then with time that epoxy will probably fail.

[Eddy Gordo]

The problem you having is a very specialized one and work shop staff, bike mechanics are after all "specialists"

I would suggest maybe contacting the consumer protector, cipc, saconsumer, ombudsman etc about this. You might or might not get somewhere, but then at least there is a case history with the brand and business.

Alternatively, see what you insurance can do for you if you have any. Get it sorted, sell the bike, buy something else. This is the reason why I ended up buying an unknown brand and importing it myself. My previous experience in dealing with local agents on bikes is just as pathetic and its almost as if it is an excuse for them to BS customers all the time. So at the end of the day, I get more joy from my insurance, the bike is covered for everything. Warranty and guarantees means nothing in south africa.

[Pure Savage]

So how do you replace the BB if it has been epoxied into place?

Sounds like there is a lack of foresight in that hack? I'm calling it a hack, as "solution" is not apt.

Think you would have to hack out your hack.

[LongDonkey]

Epoxy resin for a BB? WTF? Next they will suggest using ice cream sticks (made in a forest) for the stem cos it means less mines digging up iron, molybdenum and chrome which pollutes the atmosphere in the mines.......

[Pure Savage]

If this is how the bike brands operate and its an industry standard, consumers just need to be informed. 

 

If this is how its consistently done for everyone that has damage from a service, then consumers have to just know and understand thats how it goes down. If someone is treated differently, then maybe mob attack them?

 

There is probably a clause on the back of the receipt from the bike shop saying that they take no responsibility and cannot be held liable and the new frame vibe is a sign of good faith.

Edited August 2, 2019 by Pure Savage

[LongDonkey]

Take the new frame, then name and shame, as suggested above.

[lechatnoir]

my very specialized mtb frame has a threaded BB. 

 

to the OP, i hope you get sorted and that soon every pedal stroke will be one without a thought about this issue.

[Wannabe]

A friend of mine owns a small bike shop. The number of bodged work he gets from this brands specialized shops is astonishing. 

 

He, at great expense, bought all the specialized tools needed to be able to fix all the bugger ups, especially around the BB area. Just today he had to work on a brand new bike, with the BB clearly installed with the wrong / incorrect tool, or a very hamfisted "mechanic".