ChrisF Posted September 13, 2019 Posted September 13, 2019 Just don't go to Tygervalley Absa...HAS to be the most useless branch on earth. it's like a call centre....but face to face. 'nobody knows anything' the level of incompetitance there is astounding.i'm with you on going into branches. I hate it...part of the reason Left STB (they don't allow the level of self sufficiency that FNB and ABSA does/did for instance....but when I absolutelyhave to go into a bank....i just drive and go to the 'premium' ones...like the ones in the waterfront That USED to be a premium branch .... before their revamp they started loosing their experienced staff ..... not a shadow of the branch it used to be !!! I still have a bond and a cheque account there. End of last year I popped into the ABSA branch in Malmesbury. WOW !! So nice to see a branch that WORKS !! It just reminded me once again that a "bank" is typically as good as the staff in the branch you visit. Been with FNB Willowbridge for just over ten years. Used to be EXCELLENT. Over the last 2 or 3 years they have changed their business model .... Sadly the staff in the bank can now do no more than hand you that one single phone that connects you to their call centres .... absolutely no use going into an FNB.
IceCreamMan Posted September 13, 2019 Posted September 13, 2019 Just a note here on this. As a client you have now been informed that your details have been stolen. You cannot now sit back and do nothing. You have to take reasonable steps and that essentially entails contacting your bank and shutting the card down and getting a new one. Failure to do so could technically result in you being liable for the fraud purchases using your card.
BigDL Posted September 13, 2019 Posted September 13, 2019 Question - to what extent does it make any difference what bank you are with, since credit cards seemingly are not part of the bank, but contracted out. I am looking to get a credit card for online use only, limiting this type of exposure ... but I am getting the same answers from the big banks .... seems the credit card terms and conditions are not managed by the "bank". I would be most grateful if anybody has more information on safer options for credit cards - or other cards that would allow online shopping, Zwift payments, etc ... I have had some very good service at FNB over the last 10 years, but they have now gone the call centre route .... let's just say the wheels seems to be coming off .... Not sure about SA, but some of the card providers here will generate a brand new unique card number for every single online transaction to protect you against exactly this. Obviously each number will differ from your physical number as well.
Azi Posted September 13, 2019 Posted September 13, 2019 The solution may be to get a separate CC for online purchases, something like a Virgin CC (which doesn't have any fees attached) with a low credit limit. Can increase the limit when you need to spend more, and decrease it after you settled the CC. Not foolproof, but could educe risk
Jewbacca Posted September 13, 2019 Posted September 13, 2019 The solution may be to get a separate CC for online purchases, something like a Virgin CC (which doesn't have any fees attached) with a low credit limit. Can increase the limit when you need to spend more, and decrease it after you settled the CC. Not foolproof, but could educe riskVirgin Money is also amazing for depositing cash. 25 zar flat charge to deposit up to 100 000 zar in cash into your card at an ATM. We have a Virgin Money CC which we use for just this. Depositing cash, on line purchases and travel. We use it like a 'Top up card' and a way to link 'real' money to cash money without the ludicrous charges. It is a fantastic service which, when used well, can reduce risk to your 'real' banking systems
MORNE Posted September 13, 2019 Posted September 13, 2019 my brother in law works for the backend tech part of Nedbank and he has confirmed that they are considered the least secure of the big 4 local banks when it comes to these sort of things...but in general, that SA banks are rated some of the best in the world in this regard.You have to think like a skollie to beat a skolly I guessI have friends who have recently moved to Canada and he says their banking is a joke compared to SA security wise....no one time pins, added 2 step security etc. Nothing. just trust haha. They also still prefer cheques apparently....got stuck in the 80s PS: anyway. this thread is turning into something else now.BAD Garmin SA......BAD!
SwissVan Posted September 13, 2019 Posted September 13, 2019 PS: anyway. this thread is turning into something else now.BAD Garmin SA......BAD! This thread reminds me of those Specsavers advertisments Should have gone to Specsavers Polar
King_Crispy Posted September 13, 2019 Posted September 13, 2019 I cancelled a card a week or so ago after an attempted fraudulent Uber charge... same card that was used for a Garmin SA purchase a few months ago.I also had a card compromised though uber
Stretch Posted September 13, 2019 Posted September 13, 2019 my brother in law works for the backend tech part of Nedbank and he has confirmed that they are considered the least secure of the big 4 local banks when it comes to these sort of things...but in general, that SA banks are rated some of the best in the world in this regard.You have to think like a skollie to beat a skolly I guessI have friends who have recently moved to Canada and he says their banking is a joke compared to SA security wise....no one time pins, added 2 step security etc. Nothing. just trust haha. They also still prefer cheques apparently....got stuck in the 80s PS: anyway. this thread is turning into something else now.BAD Garmin SA......BAD!Yup...no OTP's here... Just plug in your details and away you go
devocean Posted September 13, 2019 Posted September 13, 2019 Just seen this thread now and skimmed through it quickly, so not sure if this info has been mentioned but... It was my workmate that reported the issue to Garmin after he'd bought a watch off their site and afterwards had other random transactions against his card. He then went onto the Garmin checkout page and noticed that the site had been hacked (javascript injection) and fake input fields rendered on the checkout page that were posting the card details to a third party site as the user was typing. When he told Garmin about it, they took the site down. It was a week between when he bought the watch and when he discovered the site was hacked and no telling how long before he made his purchase that the site was hacked Any purchases made by credit card during that time would have had the card details compromised. One thing I see they're being accused of is storing the card details which I don't believe to be true. They were purely being sent to a 3rd party while the customer typed.
Stretch Posted September 13, 2019 Posted September 13, 2019 Just seen this thread now and skimmed through it quickly, so not sure if this info has been mentioned but... It was my workmate that reported the issue to Garmin after he'd bought a watch off their site and afterwards had other random transactions against his card. He then went onto the Garmin checkout page and noticed that the site had been hacked (javascript injection) and fake input fields rendered on the checkout page that were posting the card details to a third party site as the user was typing. When he told Garmin about it, they took the site down. It was a week between when he bought the watch and when he discovered the site was hacked and no telling how long before he made his purchase that the site was hacked Any purchases made by credit card during that time would have had the card details compromised. One thing I see they're being accused of is storing the card details which I don't believe to be true. They were purely being sent to a 3rd party while the customer typed.Interesting bit of information. Does anyone know if Garmin was using a redirect payment gateway merchant.. or were they running everything in house
Mojoman Posted September 13, 2019 Posted September 13, 2019 The solution may be to get a separate CC for online purchases, something like a Virgin CC (which doesn't have any fees attached) with a low credit limit. Can increase the limit when you need to spend more, and decrease it after you settled the CC. Not foolproof, but could educe riskI do exactly this....once your details are out there...they are out there...Sooner or later anything of value (datawise) will get hacked. Nothing is immune.
MORNE Posted September 13, 2019 Posted September 13, 2019 either way...BAD for a "trusted" brand to let this happen...it is not like they are "Garry's online calculator shop" or something
devocean Posted September 13, 2019 Posted September 13, 2019 Interesting bit of information. Does anyone know if Garmin was using a redirect payment gateway merchant.. or were they running everything in house It was a redirect gateway merchant, but the injected javascript was rendering the fake credit card fields on the Garmin site on the page before it went over to the gateway merchant. That's what made him suspicious, was that he captured CC details on that page before being redirected to the payment gateway
Dirkitech Posted September 13, 2019 Posted September 13, 2019 Would this then effect you if you have loaded your cards for Garmin Pay???Not at all - garmin pay isn't linked with the garmin.co.za online shop... I have garmin pay and not the least worried. But yeah, garmin sa has incompetent service from my experience. I'm surprised they even responded to the claim, taking the site down, but not surprised by their "we don't give a feather" warning email!
Edition 507 Posted September 13, 2019 Posted September 13, 2019 I also had a card compromised though uberMe three! I asked Uber for my money back and they effectively told me to take a hike.Cancelled the card and asked the bank for my money back, and was refunded.Cancelled Uber.
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