Eddie Stafford Posted April 24, 2014 Share I recently needed to get the DT Swiss NUDE shock of my Scott Spark (2013) serviced. I rang a bike shop in Pretoria and the confirmed that they can send it to DT Swiss to get it serviced and that the cost will be between R650 and R750. I arranged for the shock to be dropped off at the shop and about a week later I was informed by the shop that the shock is back and the cost for the service is R1,450. I believe some seals were replaced. Is this the normal cost for a service of for a DT Swiss NUDE back shock? Is there any way to find out what DT Swiss actually charged for the service? Link to comment Share on other sites More sharing options...
DR ◣◢ Posted April 24, 2014 Share Somehow I think the R750 didn't include courier costs to the suppliers and they might have found some extra things needed replacing. Link to comment Share on other sites More sharing options...
V12man Posted April 24, 2014 Share I paid about 750 odd for my Nude 2 to be serviced by the agents a couple of months ago - including courier costs from Jhb. Link to comment Share on other sites More sharing options...
Eddie Stafford Posted April 24, 2014 Share The Invoice from the bike shop simply reads Service - R1,450. So I have no idea of what other cost is included. I have asked for the DT Swiss invoice as well, but it has been 4 days and still no reply. Link to comment Share on other sites More sharing options...
Skott5 Posted April 24, 2014 Share Did you send it from Mauritius ? Link to comment Share on other sites More sharing options...
Hairy Posted April 24, 2014 Share I think it is shocking that after you first being given a R700 odd figure for the repairs, they did not come back to you for confirmation to proceed with a service that would be nearly double the quote. nonky and lucmccann 2 Link to comment Share on other sites More sharing options...
Hairy Posted April 24, 2014 Share Did you send it from Mauritius ?That might be the missing link, but still ..... that is a moerse courier cost for a little shock nonky 1 Link to comment Share on other sites More sharing options...
Mojoman Posted April 24, 2014 Share I would not be a happy camper if I had prepared for a R750 service and suddenly its now R1500 odd.A detailed breakdown of the work and parts used should have been included when you picked up the fork and you should have been consulted before they went ahead with the work. Link to comment Share on other sites More sharing options...
'Dale Posted April 24, 2014 Share It would've been cool for them to double check with you about the difference nonky and Skylark 2 Link to comment Share on other sites More sharing options...
'Dale Posted April 24, 2014 Share Btw cool pun in the thread title :-) Capricorn 1 Link to comment Share on other sites More sharing options...
Eddie Stafford Posted April 24, 2014 Share Did you send it from Mauritius ?I had a work colleague drop it off at the bike shop in Pretoria that is close to our SA office. Link to comment Share on other sites More sharing options...
Eddie Stafford Posted April 24, 2014 Share Thank you, this has now been resolved. After the comments I phoned the bike shop and it turned out that the DT Swiss service was R 950 and the shop’s mark up was 35% (R 500)! I told them that it was ridiculous and the guy then spoke to his boss and they reduced their mark up to R 100. So I just received their new invoice for a total of R 1,050. All well! Link to comment Share on other sites More sharing options...
dillon Posted April 24, 2014 Share i am in the wrong business......... Skylark and RossW 2 Link to comment Share on other sites More sharing options...
Mojoman Posted April 24, 2014 Share Thank you, this has now been resolved. After the comments I phoned the bike shop and it turned out that the DT Swiss service was R 950 and the shop’s mark up was 35% (R 500)! I told them that it was ridiculous and the guy then spoke to his boss and they reduced their mark up to R 100. So I just received their new invoice for a total of R 1,050. All well!I think Its pretty disgusting of your bike shop to try and casually charge you R500 as a handling fee.But now you know in future not to trust them. Vangar, jcmeyerSS, RossW and 3 others 6 Link to comment Share on other sites More sharing options...
gstar raw Posted April 24, 2014 Share I think it is normal ,my lefty fork for my cannondale had the same broblem and it cost R1860.00 footdoc 1 Link to comment Share on other sites More sharing options...
gstar raw Posted April 24, 2014 Share I think it is normal ,my lefty fork for my cannondale had the same broblem and it cost R1860.00 Link to comment Share on other sites More sharing options...
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