rockshox warrantee what a crock.

[mee95]

i was told by the people at cape cycle that the new rockshox that I fitted to my bike needs to be serviced every 50 hrs.To avoid voiding the warrantee. there is no warrantee on seals and evertime there is a warrantee the seals need to be replaced at your cost including labour.i had a fox before it is still ok and is 4 yrs old. it has been serviced 3 times. at this rate I will be without my bike one week a month and a minimum af R650 a month...get real people.

[TheV]

Fox.

[MrJacques]

Does it have to be serviced by them or are you allowed to diy? It's not too difficult w the right tools to do the basic service yourself. Rockshox has all the service manuals online and there are plenty of videos too. You can use the right weight suspension oil from a motorbike shop, but will prob need to buy the seal kit from your lbs. I don't service my fork nearly enough, but if you keep it clean the Rockshox has a reputation for being a tough fork that will last.

[GerrieTruter]

The Fox owner manual prescribes a bush inspection, oil change and changing of FLOAT fluid in chambers every 50 hours of riding.

[Iwan Kemp]

i was told by the people at cape cycle that the new rockshox that I fitted to my bike needs to be serviced every 50 hrs.

The Fox owner manual prescribes a bush inspection, oil change and changing of FLOAT fluid in chambers every 50 hours of riding.

 

[DJR]

Die wet van Transvaal geld!

[Johny Bravo]

Nothing lasts forever mate.

[GreatGusto]

I also had a warrantee claim on my rear Float CTD that started leaking oil. Bike shop tried to charge me R800 something rand to service it and replace the seals after sending it to Cape Town for warrantee assessment. I just said "No." They were stunned. I told them that they could either honor the warrantee or never see me again. They grumbled, agreed, and I left the shop with my shock and warrantee honored..

 

Saying "No." often works for me. Hold your ground. It's sometimes easier to just pay because it removes the conflict situation. And that is what your opponent (who is skilled at this) is hoping for.

Edited August 23, 2014 by GreatGusto

[braailegend]

Think the heading is a bit misleading...

 

I've had experience with rockshox after sales and they were awesome. One of my chambers in my Lyrik was defective. They removed the whole left chamber and installed a 2013 system in its place. I haven't paid a cent to date to keep my shock running, except the initial purchase. Still running smooth. I only service if I think it needs a service... and there is no way im going t count my hours, haha. I just take my bike and ride

[awesme]

I've also heard about this 40hour thing, scared because it's a joke, I don't even ride allot and it will be every 8 weeks max, thats just not a practical service interval.

 

Been quoted R850 for a seal/oil replacement service.

 

Needs to get it done.

 

G

[nickelass]

I ride almost every day, and will not go more than 3 months without doing a lower leg service on my lyric fork.Once I left it to 4months and found my fork was dry and a little dirt had made its way in past the seals. I have learnt to do it myself, as I would be reluctant to pay R800, every 3 months.I have been using the same seals for two years though.

[floatfox]

Servicing your fork regularly will extend the life of it..you dont have to replace the dust wiper seals etc every 40 hours. Simply take it apart, clean everything properly..you need a special grease and the correct fork oil when you re assemble. You also need to make sure that you add the correct amount of oil.

[Skylark]

I ride almost every day, and will not go more than 3 months without doing a lower leg service on my lyric fork.Once I left it to 4months and found my fork was dry and a little dirt had made its way in past the seals. I have learnt to do it myself, as I would be reluctant to pay R800, every 3 months.I have been using the same seals for two years though.

 

Rs seals last forever, mine are close on 5yrs old now and only just reached the point where they need replacing.

[Tankman]

Service it, dont service it.

Your call based on how much you are willing to fork out!

 

Depending on your riding style and quantity, 2 fork services per year should be sufficient. One being a major service and the other a quick oil change, foamring clean, dustwiper and overall inspection.

 

You dont have to be without your bike for a week either, my turnaround time is 2 to 3 days but can be done quicker by way of of beer bribery.

 

Once the damage is done, you have to start replacing parts, that can not be fixed.

 

Problem being that you don't know how bad it is or what is going on inside untill you open it up and have a crack.

 

 

 

Yup, this is mud, grit, grime, sand and stones that was still there after I removed the dustwiper and foamrings. The foamrings were so dry I had to tear them out!

 

All that nasty stuff caught by the foamrings and dustwipers did some nasty damage to the stanchions. If you dont remove the nastiness manually ever so often ... it is not majestically going to disappear by itself!

 

This rebound damper of a Sid Brain has been sitting in a mud bath (that mud is supposed to be oil!) for who knows how long. This fork hasn't been serviced in 3 years and buying a complete new one is probably a better option.

 

Your choice.

Service and maintain.

Or replace and pay.

 

 

[Tatt]

Howdy

 

Not nice to hear of the experience you've had. I had a few issues with my Revelation and the service I've received in getting them sorted have been superb. On the Epic they did a temporary fix and got the correct parts sorted after the event. Not too sure who the guys are down here in Cape Town, but hats off to them and Revolution Cycles!

 

Tom