V12man Posted March 22, 2017 Posted March 22, 2017 why you braai'ing your friends in JHB Braaing myself in the Cape at the moment.. At least this afternoon is a bit cooler than yesterday
Skubarra Posted March 22, 2017 Posted March 22, 2017 I once got indifferent service from an over-hyped bike shop here in the cpt northern suburbs... And then afterwards didn't start a thread about it. True story!
karma Posted March 22, 2017 Posted March 22, 2017 On many occasions, did I receive the same no-care service from CWC Green Point. Certain staff members just don't care about your business enough I guess. But, on some occasions, I've had very good service from the same shop. It depends on who is there to receive you on the day. Not a shop issue, but rather a staff issue, unfortunately, your employees carry your brand and public perception with them.
mikkelz Posted March 22, 2017 Posted March 22, 2017 If you experience bad service at a bike shop and don't post it on The Hub, did it really happen?
Pieter1 Posted March 22, 2017 Posted March 22, 2017 If you experience bad service at a bike shop and don't post it on The Hub, did it really happen?What are hats and where do they come from?
Heel Drop Posted March 22, 2017 Posted March 22, 2017 I once got indifferent service from an over-hyped bike shop here in the cpt northern suburbs... And then afterwards didn't start a thread about it. True story!how does your shrink feel about it - did they up your pills
ChUkKy Posted March 22, 2017 Posted March 22, 2017 WHAT YOU HAVE DONE HERE IS ALMOST AS BAD AS ASKING MYLES ABOUT SKILLZ dips walks sloooowly towards the door Yes please, dont ask Armpies about me...
BigDL Posted March 22, 2017 Posted March 22, 2017 Flip me, I am no great fan of CWC, but is it reasonable to take the trouble to write a whole post every time you get indifferent service? Having said that, with the ease and speed of online shopping (maybe not currently as speedy in SA as other places, but no doubt soon will be), as well as the changing expectations of the younger generations, retailers that don't quite quickly work out how to make a visit to their stores a great experience every time will really suffer as people will generally opt for the easier option if there is not a compelling reason to actually visit their shop. And, if they try and compete exclusively online, they need to recognise that their competition suddenly becomes a global competition, where those who can offer price combined with no questions asked backup will ultimately Come out on top. One or two less engaged and committed employees negatively impacting the perceptions of 40 or 50 visitors to your business every day could lead to hundreds of people leaving with a negative opinion every week. Extrapolate that to months and years and you quickly realise the impact that this can have on a retailer. Poorly engaged employees are only like that if leadership allows them to be, so there can be no blaming them for this situation. Sorry, ranting a bit. Hope it makes sense Sent from my iPad using Tapatalk
Captain Fastbastard Mayhem Posted March 22, 2017 Posted March 22, 2017 Yes please, dont ask Armpies about me... Scared I might let something slip?
CWC Online Posted March 22, 2017 Posted March 22, 2017 Good Day. This is Chris Snr. I am currently out of the country attending a cycle show. Please accept my apologies but i can asure you once i am back on Monday this matter will be solved with senior staff and the necessary steps will be taken. Thank you for bringing it under our attention. Regards, Chris Willemse Snr
PygaSchmyga Posted March 23, 2017 Posted March 23, 2017 Flip me, I am no great fan of CWC, but is it reasonable to take the trouble to write a whole post every time you get indifferent service? Having said that, with the ease and speed of online shopping (maybe not currently as speedy in SA as other places, but no doubt soon will be), as well as the changing expectations of the younger generations, retailers that don't quite quickly work out how to make a visit to their stores a great experience every time will really suffer as people will generally opt for the easier option if there is not a compelling reason to actually visit their shop. And, if they try and compete exclusively online, they need to recognise that their competition suddenly becomes a global competition, where those who can offer price combined with no questions asked backup will ultimately Come out on top. One or two less engaged and committed employees negatively impacting the perceptions of 40 or 50 visitors to your business every day could lead to hundreds of people leaving with a negative opinion every week. Extrapolate that to months and years and you quickly realise the impact that this can have on a retailer. Poorly engaged employees are only like that if leadership allows them to be, so there can be no blaming them for this situation. Sorry, ranting a bit. Hope it makes sense Sent from my iPad using Tapatalkall that AND global warming? My genade, the humanity!
TALUS Posted March 23, 2017 Posted March 23, 2017 I regularly buy from CWC online. I have been to Greenpoint store 3 times while on holiday. Each time I left without buying anything. Only once was help offered. I don't go there anymore. I buy online and have the stuff delivered 2km away! To me CWC is an online store that has always given me good service. The shop is exceptionally meh.
LeoKnight Posted March 23, 2017 Posted March 23, 2017 I regularly buy from CWC online. I have been to Greenpoint store 3 times while on holiday. Each time I left without buying anything. Only once was help offered. I don't go there anymore. I buy online and have the stuff delivered 2km away! To me CWC is an online store that has always given me good service. The shop is exceptionally meh. And don't forget the handwritten notes you sometimes get with the online orders
eddy Posted March 23, 2017 Posted March 23, 2017 I regularly buy from CWC online. I have been to Greenpoint store 3 times while on holiday. Each time I left without buying anything. Only once was help offered. I don't go there anymore. I buy online and have the stuff delivered 2km away! To me CWC is an online store that has always given me good service. The shop is exceptionally meh.^^^^^^ This ^^^^^^ Except it is 600m from the Greenpoint store. This branch is tiny compared to the Online and main store (both of which I still use) but is regularly slated for it's poor customer service. Each time Greenpoint is raised, the faithful come out and defend the owners and each time I wonder whether the disciples have actually experienced the service levels in the Greenpoint store or are basing their defence on the rest of the business. Either way, the disproportionate rate of complaints about the lack of attention and interest from the staff in that store ought to have been addressed by now.
DIPSLICK Posted March 23, 2017 Posted March 23, 2017 i was about to ask,,,is this another CWC marketing angle since nothing has been said from the man the myth the legend,,,,but i see after a few page of loyal customers doing their PR work, he appeared
Patchelicious Posted March 23, 2017 Posted March 23, 2017 i was about to ask,,,is this another CWC marketing angle since nothing has been said from the man the myth the legend,,,,but i see after a few page of loyal customers doing their PR work, he appearedSo the big guy must log on from overseas to deal with this, isn't Jnr in the country?
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