Has Garmin lost its edge?

[Mudsimus]

Pay the R2000. Sell the new watch. Buy Suunto????

[SwissVan]

Or maybe our perception about Friday fighting is wrong?

This Friday concept is a newbie thing

In the (good)? ole days everyday was Friday

Ek se maa net

[Long Wheel Base]

Pay the R2000. Sell the new watch. Buy Suunto

With the spare cash he should buy you some shorter socks  

[BigDL]

Not sure if anyone has asked this question: Why does Garmin have a 'replacement-at-a-price-outside-of-warranty' policy in place?

 

Surely this indicates that they're anticipating a higher-than-socially-acceptable number of failures?

 

While I like Garmin and their products I have personally experienced or heard firsthand of too many similar scenarios.

 

I'm in the market for a new bike GPS to replace my Edge 520. While comparison shopping, I'm adjusting Garmin models' pricing to include the '13 month replacement fee'. Seems only logical.

A lot of company’s will offer that as a quicker solution than you waiting for a repair. Eg if you take your Apple Watch to an Apple Store with a broken screen, they will charge you a service fee but will replace the whole watch.

[Patchelicious]

A lot of company’s will offer that as a quicker solution than you waiting for a repair. Eg if you take your Apple Watch to an Apple Store with a broken screen, they will charge you a service fee but will replace the whole watch.

It’s not a really about speed to resolution, it’s more a commercial decision.

 

Taking the revenue knock on discounted replacement costs is often more cost effective than losing a client and trying to re-onboard them again.

 

Cost of client acquisition is often substantially more than client retention.

 

The speed to market is a pleasant knock on effect that the marketers will leverage. But it’s not a “product defect admission of guilt decision”, that’s just a bit cynical.

 

And make no mistake, these warranty periods are costed into the initial retail prices.

[Nibali]

It’s not a really about speed to resolution, it’s more a commercial decision.

 

Taking the revenue knock on discounted replacement costs is often more cost effective than losing a client and trying to re-onboard them again.

 

Cost of client acquisition is often substantially more than client retention.

 

The speed to market is a pleasant knock on effect that the markers will leverage. But it’s not a “product defect admission of guilt decision”, that’s just a bit cynical.

 

And make no mistake, these warranty periods are costed into the initial retail prices.

 

Took the words (although more eloquently written by you) right out of my mouth.

[olffie1]

Warranty period expired. **** out of luck mate. If the 735XT is known to have issues, you wouldn't have bought it had you done your homework beforehand. So obviously you didn't do your homework. Long or short warranty period, makes no difference. You bought it so signed up for the warranty period . I'm with Garmin on this one.

I wonder what you would have said if your New Motor vehicle had expired one month out of warranty!!! Just saying..........all manufacturers have a morale obligation in situations like this ...........where no abuse of the commodity exists off course!

[Patchelicious]

I wonder what you would have said if your New Motor vehicle had expired one month out of warranty!!! Just saying..........all manufacturers have a morale obligation in situations like this ...........where no abuse of the commodity exists off course!

If Garmin said they would replace my out of warranty car for R2000 I would be ecstatic!

[Coolspin]

Everyone knows that all products are designed to last for WT + 15m

 

Where WT = stated warranty term.

15m = 15 minutes.

 

Watches and cars are not exceptions to this universal rule statistically formulated from data over the millenia.

 

 

P.s. Its not all bad, some corporate giants have decided to exceed all customer expectations by applying the formula WT + 20m.

[4x4biker]

You had the use for a year, for R2000 for a new unit it is a no brainer.

[EmptyB]

Curious about an update from OP...

['Dale]

Yeah

 

Dino drops the love letter

 

And poof ????

[Patchelicious]

Yeah

 

Dino drops the love letter

 

And poof ????

I think, as with the “high end” cracked carbon frame dude, they wanted Hub support to leverage the manufacturers, when that never materialized, there was no longer any point in carrying on....

[Frosty]

Four years on, I'm still waiting for my 310XT to "call it a day", so I can get an upgrade for only R2k. The thing just won't break/stop working. Maybe I should push a button while washing my bike - or continue using it as it was intended for - display some basic info while training/riding:

• Lap time
• Lap power
• Lap cadence
• Power zone

Nothing else matters, does it?

[Andrew_Smith]

Four years on, I'm still waiting for my 310XT to "call it a day", so I can get an upgrade for only R2k. The thing just won't break/stop working. Maybe I should push a button while washing my bike - or continue using it as it was intended for - display some basic info while training/riding:

• Lap time
• Lap power
• Lap cadence
• Power zone

Nothing else matters, does it?

 

+1

 

My 310XT is also going strong for a couple of years now. Not the prettiest head unit on the market, but gets the job done flawlessly, therefore no complains my side.

[daniemare]

To the OP, here's my suggestion:

 

Pay the R2k and get a new 735.

Don't even open the box.

List it in the classifies for R5k (and state that it's only got a 3 month warranty)

Then go purchase a different brand and hope that brand lasts many, many years because if that device dies the month after the warranty expires don't expect such a reasonable offer from that brand.

 

IMO Garmin still have the best backup service in the industry.

Some things are changing between Navworld and Garmin but once everything settles down we'll know the new process and life will go on.

Will not have a 3 month warranty as warranties are only valid to the original purchaser