Scott Spark Warranty Issues

[masterd]

Hi All, I'm new to Bike Hub but I took my 2017 Scott Spark in for a service almost 4 weeks and the mechanics noticed that both the swingarm and the frame (at the seat tube) were cracked.

 

It took over 2 1/2 weeks to get a response - the swingarm was warrantied but not the frame as they claim the seat post clamp was installed incorrectly. I have taken this up with Scott as nowhere in the users' manual is this stated that it needs to be a certain way and I received my bike from the bike shop that assembled it with the seat clamp installed as is.

 

The 2017 and 2018 users manuals do not stipulate the seat clamp orientation but the 2019 one does, although it just mentions that it must be installed correctly and does not sat what is correct.

 

Has anyone else had this problem?

 

It's now almost 4 weeks later and I still have no bike to ride! I'm training for the Epic and need to ride but this is so unfortunate. There has been nothing from Scott International to date and Scott local sent an email to me this week for a loan frame but nothing has come of it. Such bad service.

[dewaldsss]

If you are the original owner have all the proof of payments etc. when you bought the bike it should not be an issue.

I cracked 2 frames (another brand) and had the frame replaced immediately.

I cannot see how the seat-clamp can cause frame to crack...?

If you take the Spez epic for example, I see in the top field they have the seat-clamp in different positions so I cannot see this as a cause of failure. maybe over tighten?

seat-post not inserted deep enough or to short?

 

 

[Jackal355]

That's ridiculous . They are trying to worm their way out for some reason.... 

[MORNE]

i've read and come to learn that it is generally accepted to line the slots up in metal/alloy frames as it increases the clamping force on the post. Therefore metal frames/posts don't really care that much. if you have it offset on a metal frame you'll need alot more force to keep the post from slipping though.

 

On composite frames it is considered the norm to have the slot 180* or offset at 45* or whatever from from the clamp's as it supposedly experts less pressure on the frame/post and distributes it more evenly around the clamp and therefor deforms it less....the pics above confirm this theory.

same reason you put a expander plug in a fork with a carbon steerer and torque it to the exact spec as the stem clamp bolts so they cancel each other out and don't deform the steerer tube.

 

it sucks but they might get you on a technicality though.

on every frame ive ever bought, even though it doesnt nesesarily state certain things like for instance the use of seatpost shims or in your case the clamp orientation voids warranty.....they do all mostly state that bikes need to be assembled by people qualified to do so. Now i know we can all probably strip a bicycle down to nuts and bolts with no issue at all...and then reassemble it blindfolded....but that doesn't make us a "qualified mechanic" as per the fine print.

 

if it is nowhere stated it is worth a try though....probably more so because the latest one does explicitly state it...so they felt the need to ad it because of previous issues. 

Edited August 31, 2019 by morneS555

[Eugene]

I assume you bought this from an accredited dealer. If this dealer is accredited by Scott, do they not represent Scott?

 

So, if their representative incorrectly installed the clamp, isn't it still Scott's problem?

 

Just asking. I have no legal knowledge.

 

This is so typical of the crap warranties the cycle industry dish up for us in SA. They refute your claim because the clamp is not fitted properly, but don't tell you what properly is.

 

Maybe there is some dealer manual that gives guidance to the dealers on how to install the clamps. If the dealer didn't follow this, perhaps you have a claim against the dealer.

[masterd]

So just heard back from Scott International and they too rejected the warranty. It's rubbish as if you check the bikes on the showrooms at some dealers, the clamps aren't all the 'correct' way either.

 

Such a pity that they will not warranty it. I was looking at an upgrade next year but now it'll be a complete brand shift.

[dewaldsss]

So just heard back from Scott International and they too rejected the warranty. It's rubbish as if you check the bikes on the showrooms at some dealers, the clamps aren't all the 'correct' way either.

 

Such a pity that they will not warranty it. I was looking at an upgrade next year but now it'll be a complete brand shift.

that's very strange...

Why not do an insurance claim, switch brands?

or you could get it repaired.

Edited August 31, 2019 by dewaldsss

[BaGearA]

go make A fuss on pinkbike as well , evil have been put through the shredder for not doing a fair warranty claim and I think scott might as well feel the same 

[dasilvarsa]

CONTACT STEVE Smartco projects.
083 601 2111

http://www.smartcoprojects.co.za/

 

I had the same problem and he fixed it better than New.

[rotorbug]

Is it a carbon or aluminium frame?

[Oodles]

What is the correct way for the clamp to be installed as I have an aluminium Spark?

[Me rida my bicycle]

What is the correct way for the clamp to be installed as I have an aluminium Spark?

it's usually the joint in clamp should be over slot in frame.

Tightening a clamp it applies equal pressure but, some brands are picky obviously at warranty time and not when buying it. When buying it they won't say a word but take it back and they always have a excuse.

Not just shops this is a new trend at some macies to. They work on something it goes wrong and it's always the fault of the previous person who worked on it....

[samlarsonn]

Hi All, I'm new to Bike Hub but I took my 2017 Scott Spark in for a service almost 4 weeks and the mechanics noticed that both the swingarm and the frame (at the seat tube) were cracked.

 

It took over 2 1/2 weeks to get a response - the swingarm was warrantied but not the frame as they claim the seat post clamp was installed incorrectly. I have taken this up with Scott as nowhere in the users' manual is this stated that it needs to be a certain way and I received my bike from the bike shop that assembled it with the seat clamp installed as is.

 

The 2017 and 2018 users manuals do not stipulate the seat clamp orientation but the 2019 one does, although it just mentions that it must be installed correctly and does not sat what is correct. So if you need money fast promoneysavings could help you

 

Has anyone else had this problem?

 

It's now almost 4 weeks later and I still have no bike to ride! I'm training for the Epic and need to ride but this is so unfortunate. There has been nothing from Scott International to date and Scott local sent an email to me this week for a loan frame but nothing has come of it. Such bad service.

Seems like they have forgotten about you are just looking for a easy way out

Edited August 14, 2020 by samlarsonn

[Longbarn Killer]

Seems like they have forgotten about you are just looking for a easy way out

Nope.....you are responding to a year old post. They did respond to him, they refuted his claim.

[gerriemtb]

Seems like they have forgotten about you are just looking for a easy way out