renay@tablemountainbiker.com Posted January 27, 2022 Share On 12/24/2021 at 10:21 AM, SiriS said: Naked does not insure e-bikes (stumped why not, just exclude the motor from claims, but whatever 🤷♂️). 57 minutes and counting for JaSure's bot to reply to my question, guess the bots are also tired after another year of lockdown. Anyone know if they insure e-bikes? Thanks! Yes JaSure do insure e-bikes. Link to comment Share on other sites More sharing options...
BrentCGP Posted July 13, 2022 Share Just had accident claim with King Price. They will do anything they can to not pay it seems. Had a RD totally destroyed in an accident, explained the whole situation. She kept asking me how the chain came off. I said I dont look down at 30km/h on a corrugated gravel road and see what goes on. "That is not an accident if the chain comes off" she says.... The chain coming off and getting stuck is what I assume ripped and twisted the entire RD off. Very rude woman by the name of Chané. Slowly started losing my cool unfortunately with her incompetence and multiple repeats (Never had this problem with KP before, they usually very friendly) Gather this is a white chip on the shoulder. They phone back, and want to up the insurance premium before even giving an answer on this claim, so they will not honour it or help. Dont be fooled by their R1 bike insurance on your car policy. I will now look at changing everything. Amazing how the insurance is there every month to take your money but not there for you when you need it. Well done King Price. 1 Star for you. Hope this bad experience with them helps others when deciding whether your bike is insured and in safe hands or not. Edited July 13, 2022 by BrentCGP typo Sid the Sloth 1 Link to comment Share on other sites More sharing options...
BuffsVintageBikes Posted July 13, 2022 Share It came off because a stick went through the derailleur of course.... you have much to learn young one. Mongoose!, BrentCGP, Brighter-Lights and 1 other 3 1 Link to comment Share on other sites More sharing options...
ChrisF Posted July 13, 2022 Share 7 hours ago, BuffsVintageBikes said: It came off because a stick went through the derailleur of course.... you have much to learn young one. Sadly you ARE on the correct line .... A chain coming off is NOT an accident .... it is mechanical issue, and they WILL say it is a maintenance and/or wear.and.tear issue .... Resultant damages not covered. Going too fast, and pranging into a tree though is an accident ...🤦♂️ Riaan H and Steven Knoetze (sk27) 2 Link to comment Share on other sites More sharing options...
Steven Knoetze (sk27) Posted July 15, 2022 Share On 7/13/2022 at 5:23 PM, ChrisF said: Sadly you ARE on the correct line .... A chain coming off is NOT an accident .... it is mechanical issue, and they WILL say it is a maintenance and/or wear.and.tear issue .... Resultant damages not covered. Going too fast, and pranging into a tree though is an accident ...🤦♂️ Jip, if you drive your car into a tree and they find your brakes were not in good order then they would decline a claim, bald tyres would similarly lead to a decline. Similar scenario, albeit harder for them to prove. Should have bashed it against a rock I suppose............ The decline is crappy, but understandable. The increasing premiums is what irks me. Some companies will lure you in with cheap premiums, then at the anniversary push them up. Like a loss leader of sorts. ChrisF 1 Link to comment Share on other sites More sharing options...
AR SLABBERT Posted July 15, 2022 Share I've been on a couple different bicycle insurer's now. JaSure have by far been the best. Turn around time and ease of getting your bicycle insured. Would highly recommend checking them out. renayg 1 Link to comment Share on other sites More sharing options...
Edereese Posted July 15, 2022 Share On 7/13/2022 at 9:51 AM, BrentCGP said: Just had accident claim with King Price. They will do anything they can to not pay it seems. Had a RD totally destroyed in an accident, explained the whole situation. She kept asking me how the chain came off. I said I dont look down at 30km/h on a corrugated gravel road and see what goes on. "That is not an accident if the chain comes off" she says.... The chain coming off and getting stuck is what I assume ripped and twisted the entire RD off. Very rude woman by the name of Chané. Slowly started losing my cool unfortunately with her incompetence and multiple repeats (Never had this problem with KP before, they usually very friendly) Gather this is a white chip on the shoulder. They phone back, and want to up the insurance premium before even giving an answer on this claim, so they will not honour it or help. Dont be fooled by their R1 bike insurance on your car policy. I will now look at changing everything. Amazing how the insurance is there every month to take your money but not there for you when you need it. Well done King Price. 1 Star for you. Hope this bad experience with them helps others when deciding whether your bike is insured and in safe hands or not. I've had the exact same experience with KP. RD broke off during CTCT. The person I dealt with interrogated to the point that I told her that her behavior was unacceptable. They are most likely going to reject your claim as they did mine based on wear and tear. You then log an internal dispute because the Ombudsman state that in your case, the insurance must assume the worse case scenario and that could be a stone, stick etc.. once settled, get a new insurance. Edited July 15, 2022 by Edereese Steven Knoetze (sk27) 1 Link to comment Share on other sites More sharing options...
The Ouzo Posted July 15, 2022 Share there is a reason some insurers are so cheap ChrisF and Steven Knoetze (sk27) 2 Link to comment Share on other sites More sharing options...
Tomik Posted July 15, 2022 Share This is an interesting one. It is not damage caused by an accident, I agree. But it is accidental damage. I would assume KP has specific clauses saying there must be an accident for a claim. by the way, I too am embroiled in a disputed claim and 100% agree that you get what you pay for. This insurer (who I will disclose once the dispute is resolved) insists on repairing a snapped top-end frame instead of replacing it. They were close to half the price of Cyclesure but when it comes to my first claim, they decline. Again, perhaps it would have been better to drive over the bicycle instead of being honest. Link to comment Share on other sites More sharing options...
Nico van Loggerenberg Posted July 15, 2022 Share 53 minutes ago, AR SLABBERT said: I've been on a couple different bicycle insurer's now. JaSure have by far been the best. Turn around time and ease of getting your bicycle insured. Would highly recommend checking them out. Their car insurance is stupidly expensive though. How do they calculate how many days you used the bicycle? Do you need to toggle it on and off? Link to comment Share on other sites More sharing options...
cadenceblur Posted July 15, 2022 Share JaSure is good in principle, BUT don't forget to activate your insurance (many times I realized only while on the ride! - also consider the likelihood of your bike being nicked when you're at home - I thought this was highly unlikely - until it happened - fortunately - I had since changed to a different provider. Steven Knoetze (sk27) 1 Link to comment Share on other sites More sharing options...
Matt Posted July 15, 2022 Share 18 minutes ago, Nico van Loggerenberg said: Their car insurance is stupidly expensive though. How do they calculate how many days you used the bicycle? Do you need to toggle it on and off? You need to toggle on or off, but I don't bother with that. I haven't checked out car premiums but on my bikes they were a fair bit cheaper than my previous, specialist bike insurer, even for always-on cover. Jakkals., renayg and AR SLABBERT 2 1 Link to comment Share on other sites More sharing options...
The Ouzo Posted July 15, 2022 Share 9 minutes ago, Matt said: You need to toggle on or off, but I don't bother with that. I haven't checked out car premiums but on my bikes they were a fair bit cheaper than my previous, specialist bike insurer, even for always-on cover. was thinking about that, many of us ride our bikes just about everyday, so probably just works out easier to leave it "on" Link to comment Share on other sites More sharing options...
Matt Posted July 15, 2022 Share Just now, ouzo said: was thinking about that, many of us ride our bikes just about everyday, so probably just works out easier to leave it "on" And based on the reports in our Stolen bikes section, theft from home is a considerable risk. Personally, the on/off thing isn’t the draw card for bicycles (I have used it for phones etc. while traveling) but decent rates + super easy process on an app is a win. renayg and ChrisF 2 Link to comment Share on other sites More sharing options...
RoadNoob6 Posted July 15, 2022 Share My contribution - I am insured with CycleSure and they turned my claim around in less than 24 hours. Granted I provided witness and third-party details as well as the Strava ride of the incident but still, less than 24 hours and there was money in the bank. I was very chuffed and would highly recommend. Steven Knoetze (sk27) 1 Link to comment Share on other sites More sharing options...
BaGearA Posted November 9, 2022 Share So my bike is now 'Insured " via Naked insurance and it really makes me feel uneasy the way they do it. I don't speak to A person , I speak to A robot that spits out a quote based on value ( well what I say the value is ) They have NO idea what it is ( no serial was taken ) other than A bicycle that's worth X amount , but i was quickly billed for the remainder of the month and Now I'm insured Hoping to see A few sucess stories or I'll be switching to something else mighty quick Link to comment Share on other sites More sharing options...
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