Postnet and the expectation of a buyer when shipping

[Barry]

36 minutes ago, Mongoose! said:

Is Postnet currently not R109 ?

Correct Postnet is R109 within size and weight limit.  For the same price and limit Courier Guy will collect and deliver to door. 

[Barry]

I sent a rolling chassis from Gauteng to Cape Town. Frame,  wheels, handlbar and seatpost.  Was R246 from kiosk to door very reasonable.  

[guidodg]

I had a buyer leave me a 3 out of 5 star rating due to slow shipping because I did not ship something on the same day he did the EFT...I shipped only the next day which according to him was slow...

[The Ouzo]

12 hours ago, LazyTrailRider said:

Not always.

If you treat business relationships this way you’re bound to end up with a ton of churn, losing money on crappy clients who love hearing “yes sir” and needing to keep on investing in sales to find new ones. It’s a rat race.

There is a smarter way. I encourage you to read Howard Mann’s “Fewer. Better.”

Example: I just told a corporate client that the delays and increased costs on a R300k project are 100% his team’s fault. They usually spend about R1m/year with us, but it’s very close to not being worth the frustration for my team.

Being frank and not bending backwards are a large part of why I’ve been able to sell R1m/month worth of billable time to a literal handful of clients for many years. If the client was always right (which they’re not) we’d need a sales team. But because we’re known to say so clearly when we don’t agree with how things are done, we don’t have to do any selling (or even real marketing to speak of). The good clients keep returning to us for projects, because they know we won’t BS them and tell them they’re right when they’re not.

100% agree with this post

[Eddy Gordo]

We make use of alot of courier services from post office, speed services, courier guy to the more bigger and expensive companies. Never ever any issues, except with the big trucks and we would get a parcel short but would be caught at delivery and its either on the truck or still at the depot.

We have started using pudo for the wifes business and it works well, also consider it is part of a bigger network of couriers, DSV.

The pep stores one we used once from P.E parcel got sent to durban it sat there for a week before being sent to Cape Town. So if you want it in a reasonable amount of time then look at other options like postnet, aramex and pudo.

In todays volatile market it is hard to please a customer and claim they always right. I find the best solution is out right transparency and honesty. Not making false promises and expectation is the best route. Listen to the customers needs and work from there. We have had tons of customers lie to the owner, change invoice slips so that they can gain. We like to work with our customer and not lie to them and expect them to do the same and the relationship works. We now have probably one customer every 2 or 3 weeks that believes they are more important than all the other customers in the store, and those other customers shuts them down. We dont even engage, but will help them to the fullest.

Anyway, if anyone has a vacancy available in Cape Town for retail/warehouse, stock controller buying and distribution. I am looking, I have some crazy it skills too🙈

[bleedToWin]

Pet peeve of mine of mine:

"The customer is always right" is commentary on the collective behaviour of customers. As example, if the best selling item is from your competitor and you believe it to be of inferior value to your offering then you are wrong, because the customer is always right.

It was never meant to instruct a customer service approach where customers are treated as infallible. 

[ChrisF]

3 hours ago, Sepia said:

On Postnet,.

Why is it when purchasing from a Hubber some charge R99 per item and some charge R120 for the same item. 

Postnet say it should have cost R99 so I guess there is some "Transport" or "mark-up" involved?

 

The R99 deal has upped to R110 almost a year ago.  And yet some sometimes they still charge R99 ....

 

Their boxes are in the order of R20, depending on size ... some sellers might add this to the price if they dont have a box ready.

 

I can walk over the road to PostNet during lunch .... some may want to add a few rand for the costs of getting to a PostNet