Cyclelab

[Chadvdw67]

22 minutes ago, Dexter-morgan said:

I was SO shocked, I went there on Friday to use my voucher and before I logged in She called me by my name and I I don't go there on a weekly basis.

Yup, and she always makes sure to get ALL the vouchers you can redeemed, during that MOTDF thing each week you could get gels and whatever, if I couldnt find the stuff, she went and found it for me

[ChrisF]

5 hours ago, Mamil said:

Can someone please buy however many of these they have left so I can stop thinking about it.

https://www.cyclelab.com/product/3006882-gps-bike-comp-garmin-edge-1040-solar

I DO NOT need a new head unit. 

 

Check your "MyCycleLife" vouchers .... you may even get a decent discount on it 

 

 

Had to smile at the big discount I can now get on the Varia .... which I bought from them end of last year 

 

 

 

Really worth keeping an eye on those vouchers ....

[Jaco Steyn]

I'm having a bit of a problem with Cyclelab at the moment. Nothing major, but their lack of feedback is leaving me with a bit of a sour taste. I ordered a Rudy Project helmet from then online, and I was impressed with the speed at which my order was processed and also delivered. Less than 24 hours from ordering to it being delivered.

However, according to the description of the helmet, a removable visor should have been included, but it was missing. The image on the website also showed the helmet with a visor attached to it.

I emailed them a couple of times now to ask a about the visor, but they are ghosting me. As I have said, not a big issue, but very, very bad way for a business to handle my request.

Edited August 28, 2024 by Jaco Steyn

[ChrisF]

20 minutes ago, Jaco Steyn said:

I'm having a bit of a problem with Cyclelab at the moment. Nothing major, but their lack of feedback is leaving me with a bit of a sour taste. I ordered a Rudy Project helmet from then online, and I was impressed with the speed at which my order was processed and also delivered. Less than 24 hours from ordering to it being delivered.

However, according to the description of the helmet, a removable visor should have been included, but it was missing. The image on the website also showed the helmet with a visor attached to it.

 

I emailed them a couple of times now to ask a about the visor, but they are ghosting me. As I have said, not a big issue, but very, very bad way for a business to handle my request.

 

A friend had a trying time with them regarding a warrantee item.

 

Turns out they called back, regularly.  Due my friends work answering calls during working simply is not an option ....

 

They dont leave messages ....

 

 

This led to a lot of frustration.  Once they faced each other it was quickly resolved

[Bub Marley]

3 hours ago, Jaco Steyn said:

I'm having a bit of a problem with Cyclelab at the moment. Nothing major, but their lack of feedback is leaving me with a bit of a sour taste. I ordered a Rudy Project helmet from then online, and I was impressed with the speed at which my order was processed and also delivered. Less than 24 hours from ordering to it being delivered.

However, according to the description of the helmet, a removable visor should have been included, but it was missing. The image on the website also showed the helmet with a visor attached to it.

 

I emailed them a couple of times now to ask a about the visor, but they are ghosting me. As I have said, not a big issue, but very, very bad way for a business to handle my request.

Chat with someone using the chat function on the website instead of sending an email. They normally respond quickly. 

[Diedrich]

I was looking for a new tubby. Cycle Lab had one at a good price online so I decided to buy it and pick it up from my closest store.

I received an e-mail to confirm they need to source it from another store and that the turn around is 48 hours. No problem.

I've been waiting for a week now. Not a single call from them. All the follow up calls and visit to the shop was from my side.

The story is: The sales guy that needed to get the the tubby put an order in the same time as his workshop that needed one for another customer. That tyre is now on another customers wheel and he needs to get stock from the supplier. 

Not a happy customer at the moment. Online sales 😞

[RossTopher]

On 2/13/2025 at 4:02 PM, Diedrich said:

I was looking for a new tubby. Cycle Lab had one at a good price online so I decided to buy it and pick it up from my closest store.

I received an e-mail to confirm they need to source it from another store and that the turn around is 48 hours. No problem.

I've been waiting for a week now. Not a single call from them. All the follow up calls and visit to the shop was from my side.

The story is: The sales guy that needed to get the the tubby put an order in the same time as his workshop that needed one for another customer. That tyre is now on another customers wheel and he needs to get stock from the supplier. 

Not a happy customer at the moment. Online sales 😞

vote with your money. cancel the order, and get one from @EVOBIKES ONLINE STORE, they always have

Edited Saturday at 07:23 PM by RossTopher

[eddy]

6 hours ago, RossTopher said:

vote with your money. cancel the order, and get one from @EVOBIKES ONLINE STORE, they always have

I have a new Conti tubby. PM me if you're interested 

[Sandro]

Bike shops are all like people, give them enough time and they will inevitably disappoint you sooner or later. My problem is the inconsistency, one day you get great service and the next day appalling service. I have zero expectations from any bike shops anymore.

[Mike Dewing]

2 hours ago, Sandro said:

Bike shops are all like people, give them enough time and they will inevitably disappoint you sooner or later. My problem is the inconsistency, one day you get great service and the next day appalling service. I have zero expectations from any bike shops anymore.

Unless it’s all automated and actually works we are dealings with humans at the end of the day.. 🤷🏼‍♂️moods fluctuate🤷🏼‍♂️

[Thomo]

28 minutes ago, Mike Dewing said:

Unless it’s all automated and actually works we are dealings with humans at the end of the day.. 🤷🏼‍♂️moods fluctuate🤷🏼‍♂️

And the more humans the greater the chance for disappointment.

Perhaps that's where the smaller online operators are a little better. 🤷‍♂️

[Mike Dewing]

17 hours ago, Thomo said:

And the more humans the greater the chance for disappointment.

Perhaps that's where the smaller online operators are a little better. 🤷‍♂️

Sometimes.. customer service is traumatic🤣

[NotSoBigBen]

I often wonder how we expect perfection from the cycling shops, how many of us can say that in our own industry/job that we make absolutely no mistakes/slip ups of any kind? 

Must be cool to be that good at what you do! 

#timerramblings

[Max Headroom]

3 hours ago, NotSoBigBen said:

I often wonder how we expect perfection from the cycling shops, how many of us can say that in our own industry/job that we make absolutely no mistakes/slip ups of any kind? 

Must be cool to be that good at what you do! 

#timerramblings

True true, But some of my experiences

I ordered road wheel set - Delivered wrong wheels - They blame the website was wrong - they didn't have stock for what I ordered. As they already had my money, I was offered and took a lower quality / value wheel set (which I soon after discovered was overpriced by them)

Ordered some items including a derailleur hanger - parts arrived - wrong hanger - they claimed website was wrong, and they didn't have it in stock

Ordered Wheel bearings - again, website was wrong - don't have stock of those.

Went in to buy road wheel high pressure rim strip/tape - nobody in the whole store, not even the service department, had ever heard of such a thing ( ! ? ) - only memory they have was of rim sticker tape for tubby wheels (which, unrelated, but they of course don't have)

and so on....

[NotSoBigBen]

10 minutes ago, Max Headroom said:

True true, But some of my experiences

I ordered road wheel set - Delivered wrong wheels - They blame the website was wrong - they didn't have stock for what I ordered. As they already had my money, I was offered and took a lower quality / value wheel set (which I soon after discovered was overpriced by them)

Ordered some items including a derailleur hanger - parts arrived - wrong hanger - they claimed website was wrong, and they didn't have it in stock

Ordered Wheel bearings - again, website was wrong - don't have stock of those.

Went in to buy road wheel high pressure rim strip/tape - nobody in the whole store, not even the service department, had ever heard of such a thing ( ! ? ) - only memory they have was of rim sticker tape for tubby wheels (which, unrelated, but they of course don't have)

and so on....

I do understand that there are some bike shops that really are not let's just say up to a 'normal standard' of service, no question about that. In fact some way worse than others!

As long as we understand that, at least to my personal experience, we are often ourselves not above reproach .... those that feel they are, I am impressed!

[Mike Dewing]

5 hours ago, NotSoBigBen said:

I often wonder how we expect perfection from the cycling shops, how many of us can say that in our own industry/job that we make absolutely no mistakes/slip ups of any kind? 

Must be cool to be that good at what you do! 

#timerramblings

I was “head” of our customer care/after sales service.. it really started ******* me up, even customers I loved and were incredibly polite to me sometimes got very little back from me, and other days I very easily gave everyone the world.. some days I loved it, but most days made me want to throw my phone across the room every time it made a noise it was so overwhelming.. I’ve had a lot to deal with the last couple years but that job did absolutely nothing for my mental health.. 

*saw somewhere someone say “be strict with yourself and tolerant of others.” And I think that speaks to understanding that we’re are all humans and have a full range of human emotions to experience at any given time.. I don’t know what that might be so until then you get gentle kindness.. its up to you how long that lasts 🤣🤣

Edited Monday at 10:43 AM by Mike Dewing