At what point is "name & shame" acceptable on BH?

[nox1111]

I bought a hub from a seller on BH on the 19th of March. The gent is selling under his own name, but is a shop owner also.

He advertised a few different hubs in various configurations - but all with interchangeable freehub bodies.

I inquired as to taking one of the centerlock hubs with an XD driver rather than the MS driver that was on there and he agreed. Sent me 'n photo with the driver in place on said hub.

He made the price for the hub and I paid him for the hub and shipping first thing the next morning. Seller said that he will send the waybill number at lunchtime. (he's far from me)

Payment was done by 8:29am.

Then the waiting started.

On the 20th I reminded him to send me the waybill number if he has not already. no reply.

On the 25th I reminder him to send me the waybill number if he has not already. no reply.

I phoned him. he did not answer but returned my call, and he had to be reminded who I was.

On the 26th I reminded him again - and then he sent me the waybill number. Hooray.

On the 28th I picked up the package and rushed home. First thing you do with a package, rip it open and spin for hub sound. Aaaaand nothing. no sound. No engagement.  Turns out the freehub spins well... freely in both directions. I take the freehub off - and there's only one ratchet ring and spring in the hub.  One spring and one ratchet ring missing.  I immediately send the gent a video, photo and explanation of what's missing.  Seller replies that he'll look for it.

2 April. I remind him re this at 9:40am and then at 20:52pm. He replies after nine that he is looking for a spring.

4 April (Thursday). I tell him that if he can't find the part by Tuesday the 9th, that he must please refund my money including shipping and I'll return the hub to him. No reply.

5 April - reminder for this. No reply.

8 April (Monday) I find the parts locally for a decent price and give him the option to pay for the parts or refund my money and get the hub back. no replies.

9 April (Tuesday) I ask him what he chose. I have the part wrapped and ready to be sent. He then sends a voice message saying he's not willing to pay for the parts, since the hub is worth more than i paid.  I didn't make the price and the hub I bought was not needing any parts based on our discussions.
I reply that that's fine. I'll send the hub back, as soon as he refunds my money. I carried all the risk up to now, and that this time around, he can do the EFT first.
 

10 April. (Wednesday) he send me a message saying I must send the hub back, and when he receives it he will do the refund. I'm sorry, but so far no reason to trust that I will get my money back. I reply to that effect.
By now my blood is boiling. I let him know that my patience is wearing thin and that that I've asked around, that he is supposedly a nice guy that does decent business. But that that does not help me when this is the kind of service I receive.  Having to drive all communication and no resolve from his side.

I receive more comms from him saying that he can't give me my money back until I send the part, and that his company is not as big as the one I work for (references the company I work for), and because of that, I won't understand why he can't do the refund before he gets the part back.

So far his word has been worth 0 on a contract.

I have all communication on whatsapp.

now keyboard warriors; gallery - do I return the hub and twiddle thumbs hoping he refunds me? Do i name and shame?  Or do I go drastic, and take both legal steps, give his business a kick in the teeth and name and shame him on here and FB?  And yes, I know its small change, but its the principle that has me extremely pissed off here.

 

 

 

[Razor1972]

What a horrible experience, I am all for naming and shaming, because what else do we have in instances like this. He's just going to con someone else. Sorry this happened to you and hope it gets sorted eventually.

 

[Barry]

Naming on the Hub has oftern resolved matters of this nature. So yes name them and even tag them in ths thread. Alwase two side's to a story so let them have a say.

[Spinnaroonie]

Based on past BH grievances, have your receipts ready for scrutiny and be completely honest when conveying the story. If all is in order, name and shame. We're a community and thus need to look out for each other.

[MKQ]

The point of the Hub is for cyclists to be able to trade in an environment of common interests.. I would say it has a far superior reputation for selling and buying As opposed to FB marketplace where you don't know what you are getting. In my opinion if you don't, it will become more common for unscrupulous people to trade on these platforms - and we don't want/need that.

[BaGearA]

Let her rip(seriously you're more than justified)...

 

 

.... I'm making popcorn 🍿

[Ruben Hechter]

1 hour ago, nox1111 said:

I bought a hub from a seller on BH on the 19th of March. The gent is selling under his own name, but is a shop owner also.

He advertised a few different hubs in various configurations - but all with interchangeable freehub bodies.

I inquired as to taking one of the centerlock hubs with an XD driver rather than the MS driver that was on there and he agreed. Sent me 'n photo with the driver in place on said hub.

He made the price for the hub and I paid him for the hub and shipping first thing the next morning. Seller said that he will send the waybill number at lunchtime. (he's far from me)

Payment was done by 8:29am.

Then the waiting started.

On the 20th I reminded him to send me the waybill number if he has not already. no reply.

On the 25th I reminder him to send me the waybill number if he has not already. no reply.

I phoned him. he did not answer but returned my call, and he had to be reminded who I was.

On the 26th I reminded him again - and then he sent me the waybill number. Hooray.

On the 28th I picked up the package and rushed home. First thing you do with a package, rip it open and spin for hub sound. Aaaaand nothing. no sound. No engagement.  Turns out the freehub spins well... freely in both directions. I take the freehub off - and there's only one ratchet ring and spring in the hub.  One spring and one ratchet ring missing.  I immediately send the gent a video, photo and explanation of what's missing.  Seller replies that he'll look for it.

2 April. I remind him re this at 9:40am and then at 20:52pm. He replies after nine that he is looking for a spring.

4 April (Thursday). I tell him that if he can't find the part by Tuesday the 9th, that he must please refund my money including shipping and I'll return the hub to him. No reply.

5 April - reminder for this. No reply.

8 April (Monday) I find the parts locally for a decent price and give him the option to pay for the parts or refund my money and get the hub back. no replies.

9 April (Tuesday) I ask him what he chose. I have the part wrapped and ready to be sent. He then sends a voice message saying he's not willing to pay for the parts, since the hub is worth more than i paid.  I didn't make the price and the hub I bought was not needing any parts based on our discussions.
I reply that that's fine. I'll send the hub back, as soon as he refunds my money. I carried all the risk up to now, and that this time around, he can do the EFT first.
 

10 April. (Wednesday) he send me a message saying I must send the hub back, and when he receives it he will do the refund. I'm sorry, but so far no reason to trust that I will get my money back. I reply to that effect.
By now my blood is boiling. I let him know that my patience is wearing thin and that that I've asked around, that he is supposedly a nice guy that does decent business. But that that does not help me when this is the kind of service I receive.  Having to drive all communication and no resolve from his side.

I receive more comms from him saying that he can't give me my money back until I send the part, and that his company is not as big as the one I work for (references the company I work for), and because of that, I won't understand why he can't do the refund before he gets the part back.

So far his word has been worth 0 on a contract.

I have all communication on whatsapp.

now keyboard warriors; gallery - do I return the hub and twiddle thumbs hoping he refunds me? Do i name and shame?  Or do I go drastic, and take both legal steps, give his business a kick in the teeth and name and shame him on here and FB?  And yes, I know its small change, but its the principle that has me extremely pissed off here.

 

 

 

List the hub on Bikehub and ask him to buy it back using the bikehub pay feature. 

[Jewbacca]

I'm disappointed the naming and shaming has not yet happened......

[Pandatron]

9 minutes ago, Jewbacca said:

I'm disappointed the naming and shaming has not yet happened......

X2

[Phillippe Coetzee]

7 minutes ago, Pandatron said:

X2

X3 

[dewaldsss]

5 minutes ago, Phillippe Coetzee said:

X3 

X4 

[BigDL]

Frustrating experience. Sounds like you have been more patient than many would have been 

[MORNE]

Oh lookie, a Friday thread!

[bespokes]

43 minutes ago, dewaldsss said:

X4 

X5

[RobertWhitehead]

I'm surprised that the naming wasn't mentioned in the first thread. Fact is: He's a box and doesn't have the right to sell anything.

[BaGearA]

I