Ramrod Posted July 15, 2014 Posted July 15, 2014 Hi Lee,Firstly I would like to thank you for posting a picture of the proof of purchase as until today we were yet to receive it! Secondly, as discussed with you on the phone last week, a warranty is for factory/manufacture fault which in this case is not! I looked at the shorts myself with a staff member that gave them to me and we both agreed that it was not a warranty. The shorts were photographed and sent to our warranty dept which also agreed that this was not a warranty. In regard to our customer service... I offered you a pair at half price but you refused to accept this!And that just turned this thread on its head!
Falco Posted July 15, 2014 Posted July 15, 2014 And that just turned this thread on its head! Which goes to prove one thing: the Hub can be brutal at times, but more often than not it is fair and flushes out the bs. The OP should have accepted the very decent 50% offer. DIPSLICK 1
T-Bob Posted July 15, 2014 Posted July 15, 2014 (edited) Maybe after G'd see the love there is on the hub they might follow the likes of CWC, ASG and and offer crazy specials to this exclusive, quality clientele who go nuts for a bargain! Like shooting fish in a barrel... Edited July 15, 2014 by hellocolour TALUS, DIPSLICK and quintonb 3
TALUS Posted July 15, 2014 Posted July 15, 2014 I have a pair of bibs that have actually worn through where my fat thigh rubs against the saddle but the rest still looks and fits like new. Proof that despite being used hard they last if treated well (I handwash all my bibs - they cost more than most of my other clothes). DIPSLICK 1
quintonb Posted July 16, 2014 Posted July 16, 2014 Hahahaha! Maybe we should have a special! Send an old pair in and get a discount on a new pair!Now that sounds like a great idea.Good marketing opportunity if you ask me
Capricorn Posted July 16, 2014 Posted July 16, 2014 just throw out the hub special already jeepers. but please please dont be like stuttafords: make the special on all all your good stuff, not just the stuff in the corner... quintonb 1
Spinnekop Posted July 16, 2014 Posted July 16, 2014 Thank you to all the Giordana fans out there and the positive feedback! We do try look after our customers but sometimes its tough! Heheheheh.....see you got dragged onto the "slums" called TheHub. Welcome dude. Sack up né....The Hub is not for sissies
rouxtjie Posted July 16, 2014 Posted July 16, 2014 And that just turned this thread on its head!Which goes to prove one thing: the Hub can be brutal at times, but more often than not it is fair and flushes out the bs. The OP should have accepted the very decent 50% offer.I dont agree....why is this flushing out the BS, why should the OP accept the 50% offer. She paid a premium price(three times by the looks of things) and the product is falling apart after 6 months yet the cheaper brand is still going strong after the same care. If it needs to be washed with the spit of unicorns to ensure longevity well then that in itself puts me off the product. Thanks for the headsup, I won't consider the brand based on her experience. Baaisikilist and Mojoman 2
scuzzy Posted July 16, 2014 Posted July 16, 2014 I had some issues with a Catelli bib with stitching, called Paragon, no luck, unfortunately "common sense" tells me that is is basically impossible for a manufacturer to "take your word" for how you care for your clothes. If Catelli offered me a new pair and 50% discount I would have bee more than happy, unfortunately, with my newer Catelli's the problem still occur. Ramrod 1
Patchelicious Posted July 16, 2014 Posted July 16, 2014 Thanks for the headsup, I won't consider the brand based on her experience.So 1 bad review vs about 15 good ones on this thread alone = non-consideration. Seems logical.
rouxtjie Posted July 16, 2014 Posted July 16, 2014 (edited) So 1 bad review vs about 15 good ones on this thread alone = non-consideration. Seems logical.At that price...yes its is....not prepared to roll the dice at that price for something premium when I could get a friday afternoon made bib....Would rather just buy three cheaper ones. See I didnt make this call based on the reviews of the product but the backup service. Everyone makes a mistake now and again, maybe she got the pair that fell through the QC cracks...my decision is based on after sale backup. I would expect a pair of bibs at that price to A.Last as long if not longer than cheaper modelsB.Have better backup service...6 months is unacceptable for bibs to fall apart. The OP was within her rights to be unhappy...and I thank her for the information. Edited July 16, 2014 by rouxtjie Baaisikilist and Sarnicoview 2
Stoffies1 Posted July 16, 2014 Posted July 16, 2014 http://www.cwcycles.co.za/catalog/apparel/shorts-men ps. And always wash your bibs in cold water no softner & use the net/sock that ASSOS give you to wash them with always!!!! Happy pain free cycling!!!!
rouxtjie Posted July 16, 2014 Posted July 16, 2014 Just out of interest sake. Why would a more expensive bib require more tlc than a cheaper one...if this is indeed the case Sarnicoview 1
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