koukie Posted September 8, 2014 Posted September 8, 2014 I think the bike shop was very reasonable in their reply . My reply would have been a bit different with a lot of descriptive phrases starting with a F and ending with the word OFF .Its a good thing that I dont work a lot with people, because my reply might have been quite the same as yours. Patchelicious 1
koukie Posted September 8, 2014 Posted September 8, 2014 It is a good thing that I am not in retail. If someone has nothing better to do than to engage with a bike shop employee on what was clearly an error on the website or try to use this error to blatantly exploit the situation, my response would have been much more colorful.snap! Patchelicious 1
Eldron Posted September 8, 2014 Posted September 8, 2014 If you're gonna act like nut job then expect some interest from monkeys. rouxtjie, ZooBear, Patchelicious and 8 others 11
Fabian46 Posted September 8, 2014 Posted September 8, 2014 (edited) I purchased a mtb last year from Bike Basement, the salesmen wanted to charge me more than what the website advertised it at. I mailed the Big boss...He replied with a simple..."humblest apologies for the inconvenience...we will honour the price on the website". Was something like a R2k difference....but he honoured it nonetheless. Your situation does not seem valid....sorry! Edited September 8, 2014 by Fabian46 nonky and ruib 2
King_Crispy Posted September 8, 2014 Posted September 8, 2014 No offence but seriously, what were you thinking, that you are going to get two bikes for free?Yip,bit of a dumb argument. OP, pick your battles.Life is too short to worry about crap that you engineer trying to be a funny guy. Andrew Steer, Wil6 and GLuvsMtb 3
Beast Tech Posted September 8, 2014 Posted September 8, 2014 If your intention is to test the legal aspects then please let me know and I will forward all detail to our legal team as well as to a personal friend of mine who sits on the board of directors of *** (My company name) to get his view on this. No matter what you guys say, this part is questionable. You guys will all use your foul words but this employee wants to bring your boss into it?!
Pure Savage Posted September 8, 2014 Posted September 8, 2014 To the OP, click here:Â http://live.cyclingnews.com/Â and spend your time on something worthwhile. Andrew Steer and Patchelicious 2
An3 Posted September 8, 2014 Author Posted September 8, 2014 Update:I phoned the company. The person who responded is the owner. I said to him that I do not expect one or two bikes but I do expect an apology in writing and that I would then be quite happy for this to be the end of this saga. He responded that I must first cancel my order in writing, which I am not prepared to do.
MuddyMike Posted September 8, 2014 Posted September 8, 2014 a price of R0.00 is clearly an error, but if something is marked with an incorrect price and is a bargain but not so much that it is unbelieveable I would contest it. example 1 : if Product x usually sells for R100 and marked at R70 (and they say its an error) I would contest it.example 2: if Product x usually sells for R100 and marked at R10 (and they say its an error) I would accept it as such. (Unless its front page headlines as a killer deal) I guess for me the rule of the "reasonable man" would apply. My assesment of the above issue: Walk away while you still can.........its clearly an error....... NotSoBigBen 1
Wyatt Earp Posted September 8, 2014 Posted September 8, 2014 Update:I phoned the company. The person who responded is the owner. I said to him that I do not expect one or two bikes but I do expect an apology in writing and that I would then be quite happy for this to be the end of this saga. He responded that I must first cancel my order in writing, which I am not prepared to do. Now is a great time to tickle those keyboard qwerty keys like Richard Clayderman .Ballad for not so free.
King_Crispy Posted September 8, 2014 Posted September 8, 2014 Â Â I actually paid the R0.00 with my credit card.Really?And you can take the proof of payment to court with you? ChUkKy 1
Patchelicious Posted September 8, 2014 Posted September 8, 2014 (edited) Update:I phoned the company. The person who responded is the owner. I said to him that I do not expect one or two bikes but I do expect an apology in writing and that I would then be quite happy for this to be the end of this saga. He responded that I must first cancel my order in writing, which I am not prepared to do.Dude, let it go. Go set a few PRs you will feel a whole lot better and achieve a whole lot more. Edited September 8, 2014 by Patchelicious MuddyMike, LOOK695 and ChUkKy 3
Pure Savage Posted September 8, 2014 Posted September 8, 2014 a price of R0.00 is clearly an error, but if something is marked with an incorrect price and is a bargain but not so much that it is unbelieveable I would contest it. example 1 : if Product x usually sells for R100 and marked at R70 (and they say its an error) I would contest it.example 2: if Product x usually sells for R100 and marked at R10 (and they say its an error) I would accept it as such. (Unless its front page headlines as a killer deal) I guess for me the rule of the "reasonable man" would apply. My assesment of the above issue: Walk away while you still can.........its clearly an error....... Trying to apply common sense on the hub??? no no no Patchelicious 1
Pure Savage Posted September 8, 2014 Posted September 8, 2014 Dude, let it go. Go set a few PRs you will feel a whole better and achieve a whole lot more. Maybe he needs the bike to go set the PR's... Patchelicious 1
Smartie Posted September 8, 2014 Posted September 8, 2014 (edited) Yes they could have. But that doesn't mean we can all act like children and then cry foul when we get offended by a reaction.Totally agree. In my opinion, the OP wen't too far and should have accepted the their first reply, i.e. "coming soon", but the second reply was unprofessional. Edit: Spelling Edited September 8, 2014 by Smartie MuddyMike and Patchelicious 2
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