Discovery Health - Vitality & Team Vitality plus everything else you need to know

[Epic Rookie]

There seems to be quite a few issues on Discovery/Vitality at the moment. E.g. Both my wife and I did a parkrun on Saturday, no points allocated for either of us. I also went for a 3 hour ride yesterday, heart rate monitor's battery died 90 minutes into the ride and as a result only got 600 points allocated.

 Park Run points normally show up on Wednesday, it takes a while.

[Epic Rookie]

I took to twitter - Discover_SA is swamped with the same issues...

 

The guy said I must DM my personal info - I did and am waiting a response...

 Try @TeamVitalitySA as well, they seem to be the fastest responders

[ScottCM]

Looking at the race calender for Team Vitality, I see some events show 25% other 50%, but what about those with nothing next to them but they are on the discovery list?

[The_black_stig]

What about those with nothing next to them but they are on the discovery list?

The only thing that one would get is vitality point...

[wonduhboy]

Can anyone tell me when you get paid the cash back for the gym benefit for reaching your goals?

[Captain Fastbastard Mayhem]

Can anyone tell me when you get paid the cash back for the gym benefit for reaching your goals?

End of the following month, as I understand it. They have to reconcile the weekly goals and the amount you're currently paying, and determine whether you're in excess of the 36 visits per year. 

[wonduhboy]

End of the following month, as I understand it. They have to reconcile the weekly goals and the amount you're currently paying, and determine whether you're in excess of the 36 visits per year. 

Thanks, is Jan the first month they are applying this to?

[Captain Fastbastard Mayhem]

Thanks, is Jan the first month they are applying this to?

As far as I know, yes. 

[wonduhboy]

As far as I know, yes. 

We really need a 'thanks' button!

[eccc whippet]

 

Rewards are working [emoji3]

[WR 1.0]

Joined the cycling team this morning, how long does it usually take for the stuff to be delivered, days, weeks?

[Abercrombie]

I frankly am not impressed with Vitality. I was getting 3000 points per ride which was great. No problems getting points etc. Then came the weekend and nothing was allocated. After contacting them via Twitter I was told that it would be resolved, which it subsequently hasn't. Went for a 2.20hr ride this morning and only got 600 points. I've been told that unless you use heart rate monitor ( I don't) you will only get 600 points. I have Strava and Garmin Connect as a feed but it seems unless I have a chest strap the goal post's have been moved from last week.

 

As for Myles, this man deserves a medal for all the constant, useful advice he's given.

[Captain Fastbastard Mayhem]

I frankly am not impressed with Vitality. I was getting 3000 points per ride which was great. No problems getting points etc. Then came the weekend and nothing was allocated. After contacting them via Twitter I was told that it would be resolved, which it subsequently hasn't. Went for a 2.20hr ride this morning and only got 600 points. I've been told that unless you use heart rate monitor ( I don't) you will only get 600 points. I have Strava and Garmin Connect as a feed but it seems unless I have a chest strap the goal post's have been moved from last week.

 

As for Myles, this man deserves a medal for all the constant, useful advice he's given.

That's BS. Someone wasn't listening at the call centre. Nothing has changed ito allocations, as it's distance, speed, kCal per hour OR HR dependent. 

 

If it had been changed, there'd have been an announcement in the eDiscoverer. 

 

EDIT: I see you're right. Motherfuckers. 

Edited January 26, 2016 by Myles Mayhew

[Abercrombie]

That's BS. Someone wasn't listening at the call centre. Nothing has changed ito allocations, as it's distance, speed, kCal per hour OR HR dependent. 

 

If it had been changed, there'd have been an announcement in the eDiscoverer. 

 

That was the response I received from Discovery via Twitter this morning. So who knows where that info came from

[HowardSteele]

Ok so the backdoor link to the workout tracker i posted in a previous post  has been removed ...Also now it seems you only get 600 points for a 90 - 119 min  workout unless you have a heartrate moniter record 

 

 90 - 119 min vigorous device workout (heart rate)

Another catogary has been added 

 

90 + min vigorous device workout (Speed data only)

so youll get 600 points for 90min+(no HRmoniter)1500 for 90-119 with HR

3000 points activty over 360min without HR

 

MY Strava is only giving me 600 points for a 140 min ride

 

Earning Vitality points with Garmin fitness devices

Different fitness devices and apps collect different data about your exercise session. You can earn up to 3 000 Vitality points for one exercise session a day if you achieve the requirements set out below during your workout or steps taken.

To earn up to 50 Vitality points you have to:

• Track 5 000 to 9 999 steps a day.

To earn up to 100 Vitality points you have to:

• Track at least 30 - 44 minutes of moderate physical activity in one exercise session a day at a minimum average heart rate of more than 60% but less than 70% of your age-related heart rate; or
• Track at least 30 - 44 minutes of moderate physical activity in one exercise session a day at a minimum average speed of 5.5 kilometres an hour (walking/running); 1.5 kilometres an hour (swimming) or 10 kilometres an hour (cycling).
• Track 10 000 to 12499 steps a day.

To earn up to 300 Vitality points you have to:

• Track at least 45 - 89 minutes of moderate physical activity in one exercise session a day at a minimum average heart rate of more than 60% of your age-related heart rate or a minimum average speed of 5.5 kilometres an hour (walking/running); 1.5 kilometres an hour (swimming) or 10 kilometres an hour (cycling).
• Track at least 20 - 59 minutes of vigorous physical activity in one exercise session a day at a minimum average heart rate of more than 70% of your age-related heart rate or a minimum average speed of 8 kilometres an hour (walking/running); 3.4 kilometres an hour (swimming) or 20 kilometres an hour (cycling).
• Track 12 500 or more steps a day.

To earn up to 600 points you have to:

• Track at least 90 - 119 minutes of moderate physical activity in one exercise session a day at a minimum average heart rate of more than 60% of your age-related heart rate or a minimum average speed of 5.5 kilometres an hour (walking/running); 3.4 kilometres an hour (swimming) or 20 kilometres an hour (cycling).
• Track at least 60 - 89 minutes of vigorous physical activity in one exercise session a day at a minimum average heart rate of more than 70% of your age-related heart rate or a minimum average speed of 8 kilometres an hour (walking/running); 3.4 kilometres an hour (swimming) or 20 kilometres an hour (cycling).
• Track more than 120 minutes of moderate physical activity at an average speed of over 5.5 kilometres an hour.
• Track more than 90 minutes of vigorous physical activity at an average speed of over 3.4 kilometres an hour.

To earn up to 1 500 points you have to:

• Track at least 120 - 359 minutes of moderate physical activity in one exercise session a day at a minimum average heart rate of more than 60% of your age-related heart rate.
• Track at least 90 - 119 minutes of vigorous physical activity in one exercise session a day at a minimum average heart rate of more than 70% of your age-related heart rate.

To earn up to 3 000 points you have to:

• Track at least 360+ minutes of moderate physical activity in one exercise session a day at a minimum average heart rate of more than 60% of your age-related heart rate.
• Track at least 120+ minutes of vigorous physical activity in one exercise session a day at a minimum average heart rate of more than 70% of your age-related heart rate.

Please note: There is an option to clear your data from your device after you have uploaded it. If you clear it, you will not be able to upload older details to Vitality.

The points you earn by uploading data from your Garmin device, count towards the maximum Vitality points for fitness. Each adult can earn up to 30 000 points and each child can earn up to 20 000 points for fitness each year.

Points will only be awarded for one fitness event a day. If you complete two fitness events in one day, then the higher points between the two will be awarded.

[Frosty]

Joined the cycling team this morning, how long does it usually take for the stuff to be delivered, days, weeks?

I got my pack after a week.