s14phoenix Posted September 28, 2016 Posted September 28, 2016 This thread has some value. The way Scott SA dealt with what seems to be unfounded claims scores them points in my book. Deleting this thread will remove their reply too. If anything, Scott came off better than before the rant. True... was suggesting deleting unfounded claims...
BigDL Posted September 28, 2016 Posted September 28, 2016 Holy mackerel. That is some service from Scott. Fantastic Sent from my iPhone using Tapatalk
Amberdrake Posted September 28, 2016 Posted September 28, 2016 Scott Definitely went the extra mile here up's to them!
Pure Savage Posted September 28, 2016 Posted September 28, 2016 Wow talk about service from Scott, even his rant on social media was dealt within 3 hours and before 8am. Talk about service. Maybe dont stand up and shift the front ring, free advice. No charge
Wayne Potgieter Posted September 28, 2016 Posted September 28, 2016 Who buys four Scotts?This guy... Sent from my SM-G900F using Tapatalk
edgarblount Posted September 28, 2016 Posted September 28, 2016 Johan Joubert 46 = Joggie Prinsloo Nice marketing ploy there Joggie.
Long Wheel Base Posted September 28, 2016 Posted September 28, 2016 OP, Please remove the number 46 from your profile name. It is now bothering me! At first I thought Ahh shame a Rossi fan is being done in by SCOTT. Now I am thinking no Rossi fan can be this ignorant. Even if you are not a Rossi fan, Please remove it before I drop a chain. Well Done SCOTT, Seems you did go out of your way.
BDF Posted September 28, 2016 Posted September 28, 2016 Also yet another rant without photo evidence etc..... think there should be a set of rules before you are allowed to rant like this... - Provide necessary evidence to prove your claims.- If proven wrong you need to apologize for your false claim or admin deletes you post. Keyboard cowboys...There are guidelines. One of them is "think before you post". Thinking engages the mind. I'm not sure the OP's mind was engaged in this instance.
cpelser Posted September 28, 2016 Posted September 28, 2016 This thread actually makes me consider a scott. That, and their revised suspension setup for 2017.
Captain Fastbastard Mayhem Posted September 28, 2016 Posted September 28, 2016 This thread actually makes me consider a scott. That, and their revised suspension setup for 2017.It's got a vertical shock, yo...
Danilo Posted September 28, 2016 Posted September 28, 2016 OP, Please remove the number 46 from your profile name. It is now bothering me! At first I thought Ahh shame a Rossi fan is being done in by SCOTT. Now I am thinking no Rossi fan can be this ignorant. Even if you are not a Rossi fan, Please remove it before I drop a chain. Well Done SCOTT, Seems you did go out of your way. HAHAHA!
Neverfit Posted September 28, 2016 Posted September 28, 2016 Morning Johan, I have just spoken to our warranty department as I wanted to make sure that we have followed ALL the procedures necessary to get your son back on his bike with the problem solved. I was surprised by this post on social media as Scott Sports went above and beyond trying to find this problem on your sons bike soon after it was send by yourself to a second shop as the first shop could also not find anything wrong. I understand that we have already given you a report and explained the process we used to try and find your problem. The facts:- The bike went back to shop 1 - Could not find anything wrong.- The bike went to shop 2 - They also could not find anything wrong.- Bike was then send to Scott Sports where 2 of our staff members took it for a ride, not just around the block, but on single track to see if the chain would drop. They found no problem.- We then tested and measured the frame to see if rear triangle aligned 100% with front triangle and that was 100%- We checked the components as well and the wheel to see if there might be a problem, but we could not find the problem.- The bike then went to the Shimano distributor here in South Africa for their technical guys to test and see if they could find a problem. They also could not find a problem. We have followed all procedures and it has been tested not just by us , but also by 3 other parties and we could not find a problem. We delivered the bike yesterday at Hatfield Cycles and now first time we hear back from you is on this social media platform stating that our aftersales service is not good. If you have any more comments or would like any more facts regarding this bike please feel free to mail me: joggie.prinsloo@scott-sports.co.za Thank you, JoggieScott 1 - 0 Johan Joubert 46.. Quick lesson in thinking "The customer is always right therefore I can rant like I want"....The facts win....everytime Well done to Scott for going far beyond what could have been reasonably expected from OP. Guess there might be a "Brand new, 1 owner " classified popping up shortly....
s14phoenix Posted September 28, 2016 Posted September 28, 2016 ... when that chain gives you attitude - drop it likit's hot drop it likit's hot...
Ferro Posted September 28, 2016 Posted September 28, 2016 If this is what "pathetic" service is like i wonder where the OP has ever had better service.
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