Garmin / Navworld break up?

[EmptyB]

What model was the faulty unit, what did you replace it with and what was the replacement fee? Did you have to pay for courier?

In my case, no courier fee.

[Long Wheel Base]

In my case, no courier fee.

That's cool, so it seems that although we won't get our devices the same day it's still a good deal.

[Grease_Monkey]

Well Garmin have just won me over for life... again! 

A couple weeks back the plastic tabs on the back of my Edge 520 unit broke off inside the Garmin mount and the unit now does not mount very securely. I bought it from EvoBikes last year in April, so it was just out of warranty. I was expecting Garmin to charge me a fee to replace the rear plastic cover, and would have been happy with it. But Chelsea from EvoBikes just gave me a call to let me know they have replaced the whole unit for a total of 1c.

 

Seriously awesome service from Garmin SA, and EvoBikes (as usual). I am a very impressed and happy camper and cannot say I will ever consider another brand of GPS (not that I was going to anyway). Whatever happened with the breakup of Garmin and Navworld has not affected their customer service in any way.

[TCTG]

So in effect if u in WC you deal through Navworld and they send to Garmin Rosebank or you can do the same, dealing directly with them. If you deal direct from outside of Gauteng will you have to pay courier costs both ways or how does this work? There is a seperate booking in fee if you deal with Nav world for the initial checking of the unit.

[HenryS]

So in effect if u in WC you deal through Navworld and they send to Garmin Rosebank or you can do the same, dealing directly with them. If you deal direct from outside of Gauteng will you have to pay courier costs both ways or how does this work? There is a seperate booking in fee if you deal with Nav world for the initial checking of the unit.

 

I took my Edge 500 to Navworld last Wednesday because the rubber of one of the buttons wore through and fell out. They charge R200 to send it to Garmin, but that is only if it was not purchased from them. It was deemed irreparable and on Friday I was given a quote for a replacement (Edge 520 @ R1700). I accepted the quote and on Tuesday I was able to collect it from Navworld. It was only the unit itself and charger cable in a padded envelope; no other accessories. This was my first experience with this and I am quite happy with the time it took and the deal I got.

[duringd]

Please explain to me how I should NOT be frustrated going to Navworld Cape Town to get a replacement strap holder (small little piece of rubber band on your strap) only to be told it needs to be ordered from Garmin JHB??? Really, I'm the only one breaking the strap holder on my Fenix so it is seen as a "specialist" part?

 

Nee man, not COOL.

[Steven Knoetze (sk27)]

Please explain to me how I should NOT be frustrated going to Navworld Cape Town to get a replacement strap holder (small little piece of rubber band on your strap) only to be told it needs to be ordered from Garmin JHB??? Really, I'm the only one breaking the strap holder on my Fenix so it is seen as a "specialist" part?

 

Nee man, not COOL.

 

I have the same dilemma and didn't even know you can buy them separately.

Will need to look into it now.......

[ChrisF]

Please explain to me how I should NOT be frustrated going to Navworld Cape Town to get a replacement strap holder (small little piece of rubber band on your strap) only to be told it needs to be ordered from Garmin JHB??? Really, I'm the only one breaking the strap holder on my Fenix so it is seen as a "specialist" part?

 

Nee man, not COOL.

 

should be a one day delivery though ....

 

 

Can you order directly from Garmin Joburg ?

[thisismyotherbike]

Please explain to me how I should NOT be frustrated going to Navworld Cape Town to get a replacement strap holder (small little piece of rubber band on your strap) only to be told it needs to be ordered from Garmin JHB??? Really, I'm the only one breaking the strap holder on my Fenix so it is seen as a "specialist" part?

 

Nee man, not COOL.

 

I wear these out regularly.

 

Honestly that's not nice of them, they probably do many routine replacements of straps for a variety of reasons so they could easily pull one off for you from a strap in the bin.

 

I asked the Garmin service stand technician at the CTCT expo for a replacement, he pulled TWO off the straps in the bin for me and didn't charge me a cent.  He must have already replaced quite a few Fenix 3 straps that day so had plenty of old straps.  I fully expected to pay for an entire new strap (as Navworld in Pta had forced me to do the previous time I had worn out the little rubber band) but he was insistent that it was free of charge.

[Jase619]

I wear these out regularly.

 

Honestly that's not nice of them, they probably do many routine replacements of straps for a variety of reasons so they could easily pull one off for you from a strap in the bin.

 

I asked the Garmin service stand technician at the CTCT expo for a replacement, he pulled TWO off the straps in the bin for me and didn't charge me a cent.  He must have already replaced quite a few Fenix 3 straps that day so had plenty of old straps.  I fully expected to pay for an entire new strap (as Navworld in Pta had forced me to do the previous time I had worn out the little rubber band) but he was insistent that it was free of charge.

 

That's the difference between good customer service and not being bothered at all. . .

[duringd]

That's the difference between good customer service and not being bothered at all. . .

 

Not sure if it's Navworld or Garmin at fault here. But..... Seems Navworld can only put in orders "ONCE" per week and then you will be notified when your parts will be available. Get the feeling Garmin wants more "control" but in doing so they just "middle finger" their customers. Seemingly good products, but clearly no real interest in real good customer support.

[HenryS]

Not sure if it's Navworld or Garmin at fault here. But..... Seems Navworld can only put in orders "ONCE" per week and then you will be notified when your parts will be available. Get the feeling Garmin wants more "control" but in doing so they just "middle finger" their customers. Seemingly good products, but clearly no real interest in real good customer support.

 

I think it's more a case of they only send one courier delivery a week to Garmin and only receive one back. Otherwise there would be a separate courier delivery for every strap that has to be replaced and that would certainly push costs up.

[shaper]

Just go buy a whole load of straps from China for next to nothing. https://www.aliexpress.com/wholesale?catId=200010211&initiative_id=AS_20181120223536&SearchText=fenix+3+strap

 

Then you don't have to bother with the inconvenience for such small things

[Steven Knoetze (sk27)]

Just go buy a whole load of straps from China for next to nothing. https://www.aliexpress.com/wholesale?catId=200010211&initiative_id=AS_20181120223536&SearchText=fenix+3+strap

 

Then you don't have to bother with the inconvenience for such small things

 

Just order them 3 to 6 months before you need them.........

[Dirkitech]

I was at Garmin Rosebank a few months ago with my old car gps - just wanted to replace my broken cable, because the unit was still working if I held the cable down. Garmin took my gps and emailed me later the day with a quote for a new "discounted unit" because apparently mine was faulty (new word for not having a cable, I believe). Their discounted unit was the same price as walking in at Navworld Strydom Park and buying it off the shelf. Is this the result of people exploiting the replacement system from the past, now shafting honest clients? Needless to say I told them to go eat dirt and return my unusable gps.

[Pall Catt]

I'm also a bit negative about the split from Navworld. One of the reasons I bought Garmin for myself and my girlfriend is because, living in Pretoria, I liked that when I had any issues I could walk in to Navworld and get face to face service there.