BigDL Posted April 18, 2019 Share So, yesterday the frame of my 2014 Anthem X 29er snapped on the top tube whilst out riding. I was worried about the warranty as I bought the bike in SA and am now in Ireland. Phoned Giant UK this morning, they told me to take it into a Giant retailer. So I dropped it at a bike shop around 11am, without much of an expectation. At 3pm, my phone rang and the lad from the bike shop asked me to check my email to make sure that I was happy with the colour frame that I was getting as a replacement. He also was apologising on behalf of Giant that there would be a delay on the frame. Turns out they are replacing my frame with a 2016 one and the delay is 5 days because they have to ship from Amsterdam. That is some backing up of your product by Giant. Brick_Top, Wayne pudding Mol, Traveler and 20 others 23 Link to comment Share on other sites More sharing options...
Iwan Kemp Posted April 18, 2019 Share Hectic! Excellent indeed BigDL 1 Link to comment Share on other sites More sharing options...
Gnarly Posted April 18, 2019 Share So, yesterday the frame of my 2014 Anthem X 29er snapped on the top tube whilst out riding. I was worried about the warranty as I bought the bike in SA and am now in Ireland. Phoned Giant UK this morning, they told me to take it into a Giant retailer. So I dropped it at a bike shop around 11am, without much of an expectation. At 3pm, my phone rang and the lad from the bike shop asked me to check my email to make sure that I was happy with the colour frame that I was getting as a replacement. He also was apologising on behalf of Giant that there would be a delay on the frame. Turns out they are replacing my frame with a 2016 one and the delay is 5 days because they have to ship from Amsterdam. That is some backing up of your product by Giant. 1st world problems. Imagine being on the arse end of Africa, when shipping a bike from Holland to SA takes a little longer. Andrew_Smith, Eugéne Alberts and BigDL 3 Link to comment Share on other sites More sharing options...
DJR Posted April 18, 2019 Share Giant has had a good reputation for honouring their warranties for many years. Great to have it confirmed again. Andrew_Smith, BenReaper and BigDL 3 Link to comment Share on other sites More sharing options...
BenReaper Posted April 19, 2019 Share Excellent service indeed! Have also been through the process with our local agents and was sorted quick-quick. Giant FTW![emoji1690] Link to comment Share on other sites More sharing options...
CrankShaft Posted April 19, 2019 Share Giant and trek have the best after sales service from experience Link to comment Share on other sites More sharing options...
fanievb Posted April 19, 2019 Share This is exactly the reason I ride giant. Andrew_Smith, smerds and coppi 3 Link to comment Share on other sites More sharing options...
tinmug Posted April 19, 2019 Share That's very good service. I can't even get most of the local shops/agents to answer simple emails ... Link to comment Share on other sites More sharing options...
Andreas_187 Posted April 19, 2019 Share Giant and trek have the best after sales service from experienceAgree Link to comment Share on other sites More sharing options...
Stretch Posted April 19, 2019 Share So, yesterday the frame of my 2014 Anthem X 29er snapped on the top tube whilst out riding. I was worried about the warranty as I bought the bike in SA and am now in Ireland. Phoned Giant UK this morning, they told me to take it into a Giant retailer. So I dropped it at a bike shop around 11am, without much of an expectation. At 3pm, my phone rang and the lad from the bike shop asked me to check my email to make sure that I was happy with the colour frame that I was getting as a replacement. He also was apologising on behalf of Giant that there would be a delay on the frame. Turns out they are replacing my frame with a 2016 one and the delay is 5 days because they have to ship from Amsterdam. That is some backing up of your product by Giant.Saw that pic you posted. That was some serious failure though. Did it happen mid ride? Could have been nasty BigDL 1 Link to comment Share on other sites More sharing options...
T-Bob Posted April 19, 2019 Share My experiences with Giant International have been excellent. My experiences with Giant agents in SA have been utterly woeful to say the least. Link to comment Share on other sites More sharing options...
BigDL Posted April 19, 2019 Share Saw that pic you posted. That was some serious failure though. Did it happen mid ride? Could have been nastyMid ride. Just hit a small bump and heard an almighty clonk. DJR and Stretch 2 Link to comment Share on other sites More sharing options...
Ozzie NL Posted April 19, 2019 Share Giant and trek have the best after sales service from experienceAdd Pyga Wayne pudding Mol, DJR, Markellis and 1 other 4 Link to comment Share on other sites More sharing options...
bullet77 Posted April 19, 2019 Share Mine broke same place, Giant replaced within a week no questions asked. BigDL 1 Link to comment Share on other sites More sharing options...
dirtman Posted April 19, 2019 Share I am on my third Anthem frame. Both broken frames replaced within a week. Each one lasted about 2½ years. BigDL 1 Link to comment Share on other sites More sharing options...
splat Posted April 19, 2019 Share I have had 2 frames crack at that point - both replaced and riding within a week. Some people might argue that it was a crap design if so many frames broke at the same place. Both times ended up getting a bit of an upgrade, so apart from the slight PITA, it was a good experience. Link to comment Share on other sites More sharing options...
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