DT SWISS Africa: Tech Q&A

[splat]

44 minutes ago, madmarc said:

Love this thread - DT SWISS importer really stepping up to service their end user market - Well done Other big brands should take note 

Top Notch!
I got a long and very detailed phone call in response a query earlier this week, with a follow-up email.
😎

[JCA12]

Hey @MarcHD. We have a 2014 Scott Scale with a DT SWISS RWS 12 x 142 Axle.  

We need a replacement axle, preferably the one with the lever. Is there stock available of this axle?

Thanks.

 

 

 

[MarcHD]

16 hours ago, JCA12 said:

Hey @MarcHD. We have a 2014 Scott Scale with a DT SWISS RWS 12 x 142 Axle.  

We need a replacement axle, preferably the one with the lever. Is there stock available of this axle?

Thanks.

 

 

 

Hi there,

I'm afraid all but one thru-axle is out of stock currently and our next order point we could secure was next year at the earliest. 

The best I can do for now is to grab your details and stay in touch with you should the parts you require become available sooner for which we can ad hoc order one or more.

Should you wish to have me do this please DM me your details as well as the details of your thru axle (thread pitch etc)

Cheers

[Kuys]

Hi Marc. 

I have a set of Rovale Traverse Carbon wheels from 2016, 12 x 142 (but currently converted to 12 x 148). Do you know if its possible to fit a Microspline free body to this hub? 

Regards

Christie

[MarcHD]

20 hours ago, Kuys said:

Hi Marc. 

I have a set of Rovale Traverse Carbon wheels from 2016, 12 x 142 (but currently converted to 12 x 148). Do you know if its possible to fit a Microspline free body to this hub? 

Regards

Christie

Hi Christie,

Yes, our newer microspline freehubs are now compatible with older gen 142 hub shells.

You will require the drive side end cap to complete the conversion as each freehub has it's own standard here.

Let me know if you would like us to reach out to your local bike store for quoting

 

Best Regards, 

[Kuys]

Thanks Marc! Ive decided to stick to my SRAM set-up, but its good to know for future, much appreciated. 

Regards, Christie

 

[Andreas_187]

2 hours ago, MarcHD said:

 

Hi Marc, 

I currently have a set of Roval CLX32's which have the 2 ratchets and 2 springs in the rear hub. I love that they are so quiet when freewheeling. 

I just bought a new set of wheels with the new 240 hubs. Can I change any of the ratchets to make this set of wheels quiet? 

Thanks in advance 

[DieselnDust]

4 minutes ago, Andreas_187 said:

Hi Marc, 

I currently have a set of Roval CLX32's which have the 2 ratchets and 2 springs in the rear hub. I love that they are so quiet when freewheeling. 

I just bought a new set of wheels with the new 240 hubs. Can I change any of the ratchets to make this set of wheels quiet? 

Thanks in advance 

grease the ratchets with the DT swiss star ratchet grease. Enjoy the Silence

[MarcHD]

4 hours ago, Andreas_187 said:

Hi Marc, 

I currently have a set of Roval CLX32's which have the 2 ratchets and 2 springs in the rear hub. I love that they are so quiet when freewheeling. 

I just bought a new set of wheels with the new 240 hubs. Can I change any of the ratchets to make this set of wheels quiet? 

Thanks in advance 

Hi Andreas,

Unfortunately it is not possible to make your 240 hub too much quieter as it uses the newer generation Ratchet EXP internals which are louder in general compared to the Star Ratchet.

 
Greasing the internals with DT Swiss Special grease more frequently will help to keep it quieter, thankfully something that can be done by hand, but it will never be as quiet as your older, Star Ratchet equipped Roval wheel

 

Hope this helps somewhat

Edited June 27, 2022 by MarcHD

[splat]

So, we live in an era where you order online and expect delivery in 2 or 3 (working) days. especially on bulky goods. And that's normal service. Sometimes you get lucky and the stuff is delivered the next day, and that's pretty good.
But seldom, if ever, do you get rims delivered on the same day that you order them! That is next level!

Nice work @MarcHD and team at Get Stoked 😎 👌

[MarcHD]

Thanks for the kind words, but more importantly: for your support - we greatly appreciate it!

[MarcHD]

Hello everyone,

 

Can't believe last month has been two years since this thread was started, thank you all for the feedback, questions, kind words and support - we really appreciate you allowing us the opportunity to improve our service!

 

We would like to update this thread more regularly going forward, but to start we thought we would cover the basics again for those who are interested.

One of the oldest questions we keep getting almost daily: "is this a DT Swiss hub" so today we thought we would cover the 3pawl model of hubs as these are by far the most confusing for end user and store mechanic alike.

Why? Because DT Swiss being one of, if not the most prolific OEM wheel and hub producer in the world, frequently for brands using their own brand name on the exterior (Bontrager, Roval, Syncros et al) this isn't as simple as reading the label!

furthermore, as pawls are by far the most common forward drive system for all makes and models of rear hubs/wheels it is the easiest to confuse - especially when they look near identical to one another!

Below is our super simple four step method for determining whether your hub is indeed using DT Swiss 3pawl internals and whether our DT Swiss spares and/or upgrade kits would be compatible:

 

The following are a list of hubs and wheelsets in which the DT Swiss 3-pawl system can be found:

• Pre 2022 model year 370 hubs
• Pre 2022 model year 1900 series wheels
• Pre 2022 model year 1800 series wheels
• Certain OE models of wheels such as Syncros and Giant*

 

How to identify DT Swiss 3-pawl Hub Internals
(In order of importance):
 

• End caps removable by hand  No cone wrench required. If it doesn't come of by hand it's not DT Swiss. Period. Stop right here. Do not waste any more time. 
• Freehub’s interface has a single grub screw to retain spring (arrow in image below) There is no DT Swiss 3pawl hub, OE or otherwise which does not have this screw. 
• Freehub’s interface has a short serial number/code (circled in image below) While known to have exceptions. It is almost without fail that DT 3pawl hubs have this code and serves as further evidence should it be required. 
• Pawl Carrier OD: Measure the outer diameter of the "face" of pawl carrier, this should be 27mm across 
  
  *Edit: Some brands such as Giant have started using 3-pawl technology in their current wheels that looks identical to DT Swiss, however the pawl carrier face is slightly wider in diameter, further confusing things given the brands long history of using DT Swiss internals!
  See point 4 above for how to be sure

 

That's it! 

Should you find the above to be true, you would know with certainty you are looking at DT Swiss hub internals!  

 

DT Swiss SA out

Edited December 15, 2022 by MarcHD
New info coming to light

[Carbon_Kooi]

Hi, I need the end caps to convert a 142x12 DT Swiss Shimano HG rear hub to 135QR, would you be able to point me in a direction to someone that might have stock? 

[MarcHD]

4 minutes ago, Carbon_Kooi said:

Hi, I need the end caps to convert a 142x12 DT Swiss Shimano HG rear hub to 135QR, would you be able to point me in a direction to someone that might have stock? 

Hi there,

 

Thanks for reaching out. I think perhaps a store was already looking for this on your behalf as we had this request earlier today?

 

We have replacements due to be delivered in the next day or so, but if it's urgent we also have the separate drive and non drive side end caps which we can pair together to form the set you would require.

 

Is there a bicycle dealer in your area who you would like me to reach out to in order to get you sorted out?

 

Prices will vary from store to store, but you can expect them to retail for no more than R850 incl. 

 

[Carbon_Kooi]

6 minutes ago, MarcHD said:

Hi there,

 

Thanks for reaching out. I think perhaps a store was already looking for this on your behalf as we had this request earlier today?

 

We have replacements due to be delivered in the next day or so, but if it's urgent we also have the separate drive and non drive side end caps which we can pair together to form the set you would require.

 

Is there a bicycle dealer in your area who you would like me to reach out to in order to get you sorted out?

 

Prices will vary from store to store, but you can expect them to retail for no more than R850 incl. 

 

Thanks for the quick reply, I sent you a PM.

[Sid the Sloth]

I love this thread. Lekker customer support...