Bike Addict OK?

[RobertWhitehead]

1 hour ago, Dirk Stoffberg said:

Not to impressed with ordering from bike-addict unfortunately.

First time bike-addict buyer, place an order and paid 10 days ago, on the 8th March.

quote reply: "Please note that some items need to be ordered from our suppliers and will take 3-5 working days from receipt of Proof Of Payment to arrive to us. (proof of payment sent on the 8th march)

Once items arrive we will the forward shipping details to you."

On the 12th I send an email requesting any updates on the order.

quote reply: "Hi We are still awaiting some items from our suppliers to completely fulfil your order"

I am suprised as no indication as to when it will be received or delivered etc, the 3-5 days is almost over.

Today 18th March I decide to follow up and ask for more clarity on my order and which items might be causing the delay etc

Quote reply: "I am awaiting the ......... items which are set to arrive tomorrow morning"

Well I am glad to hear my order should be arriving soon, but I didn`t expect this online order to take almost 2 weeks to receive. For a big online retailer I am a bit suprised by their lack of communication, maybe my order for R3880 was too small.

 

 

 

It's their modus operandi, they've been doing it for many moons. Even the one particular lbs with their "price matching perk (for the lack of a better word)" has started to catch on and follow the price match question with: do they have stock 

[Super Sywurm]

I contacted them via email last week, my three items were delivered this morning.

[ajwza@icloud.com]

My experience with them is negative. They took my money but never delivered the goods. After a month of emailing backwards and forwards, several promises from them, they are now ignoring me altogether. Their final excuse was that the goods were stolen from the courier. 
 

UPDATE: I have now been fully refunded. 

Edited June 27 by ajwza@icloud.com

[guidodg]

it is a tedious process ordering from them...so unless you are patient rather order elsewhere...

[Andro]

Bought from them 3 x .

I've ordered online then call them and speak to online to confirm. Wait for email with payment details. 

 

 

Once paid and money reflects they courier it or arrange with Pudo to collect it. 

 

Find these days using Pudo app and do booking after they confirm its quite fast.

 

The shop is situated in Malmesbury.

Beautifully stocked. Not scammers 

 

[lechatnoir]

34 minutes ago, guidodg said:

it is a tedious process ordering from them...so unless you are patient rather order elsewhere...

It's my LBS (200km round trip), so when I'm passing past and I need something, I drop in.

It's worth doing so, making a connection with a sales person. Perhaps use that to leverage a better service offering when dealing with Bike Addict thereafter?

[Thomo]

55 minutes ago, Andro said:

The shop is situated in Malmesbury.

Beautifully stocked. Not scammers 

The shop itself generally gets rated well.

But it seems they haven't quite managed to get the physical and online balance right.

[Cafe Racer]

Evobikes - Great prices and great service. 

[Andro]

2 minutes ago, Cafe Racer said:

Evobikes - Great prices and great service. 

Yes, Evobikes are great. Mainly deal with Janos 

With Tania in the workshop in the back of the premises doing bike rebuild/assembly  and services - winning combination.

 

 

 

[RossTopher]

the crux of the matter is this: i give you money, for the product you advertised, at the price you advertised it, and you give me the product in an efficient and timeous manner.

we give them far too much leash because of their advertised prices. half of what is online doesnt actually exist in their inventory. the site prices encourage a physical visit, where everything is inflated, and they act like they're doing you a solid to even consider matching the online price.
no other shop requires you to order, and then immediately follow your order up with a call (1 if you're lucky, 3 or more is normal). if you dont call, you never get your order. i understand their business model, but if they are going to carry on that way, they have to put more effort in.

[ChrisF]

2 minutes ago, RossTopher said:

the crux of the matter is this: i give you money, for the product you advertised, at the price you advertised it, and you give me the product in an efficient and timeous manner.

we give them far too much leash because of their advertised prices. half of what is online doesnt actually exist in their inventory. the site prices encourage a physical visit, where everything is inflated, and they act like they're doing you a solid to even consider matching the online price.
no other shop requires you to order, and then immediately follow your order up with a call (1 if you're lucky, 3 or more is normal). if you dont call, you never get your order. i understand their business model, but if they are going to carry on that way, they have to put more effort in.

 

When I am in Malmesbury for work or pleasure I like to take a walk through BikeAddict.

 

More often than not the items I wanted from their web page is NOT in store.

 

On the odd occasion I want something specific I phone first, check it is in stock, GET THE NAME of the person you speaking to !!  Then ask them to keep it, as I am driving through to pick it up .... all too often THIS is when they stop me and actually check if it is in stock !!!

 

Strange way of doing business .....

 

 

Still, when I am in the area it is nice to walk through the store.  Every so often I do spot something I want.

[Super Sywurm]

2 days ago I placed an order on the Bike Addict website.  As far as I know that is not an official order.  They will later send an official quote, after sourcing parts.

This sentence is on the automated email, kind of weird.  I don't think I have to remind them to take my money.

 

"PLEASE NOTE: Check you Spam Box for replies from our Sales Staff. If you have not received any reply within 1-2 business days, please call or send us an email to follow up."

[Shebeen]

when this place started, I thought it a weird location for a shop with a large focus on their online offering. Through work a while back I spent an extended time in Malmesbury, I even did that lekker 60km+ mtb ride that went all the way up the Paardeberg whilst there. BUT I never thought this place was lacking a big bike shop.

A lot of their big suppliers are in CT, and others even further afield. How will they compete with the extra logistic hurdle baked into their offering? It will either have to be more expensive or less convenient (or both).

but further down the line, it appears to be part of the business strategy. They have long outlived my expectations, so well done to them. They must be doing something right to retain frustrated customers.

[Shebeen]

On 6/21/2024 at 10:59 AM, lechatnoir said:

It's my LBS (200km round trip), so when I'm passing past and I need something, I drop in.

It's worth doing so, making a connection with a sales person. Perhaps use that to leverage a better service offering when dealing with Bike Addict thereafter?

you misunderstand what the L in LBS stands for!

[splat]

On 6/21/2024 at 10:23 AM, guidodg said:

it is a tedious process ordering from them...so unless you are patient rather order elsewhere...

Agreed.
Its very laborious indeed, but sometimes their low prices are worth the admin.
If you have time on your side...

[ChrisF]

1 hour ago, Super Sywurm said:

2 days ago I placed an order on the Bike Addict website.  As far as I know that is not an official order.  They will later send an official quote, after sourcing parts.

This sentence is on the automated email, kind of weird.  I don't think I have to remind them to take my money.

 

"PLEASE NOTE: Check you Spam Box for replies from our Sales Staff. If you have not received any reply within 1-2 business days, please call or send us an email to follow up."

 

NO better in-store ..... 

 

Walked in on Saturday morning .... paper list of items in the one hand, and phone in the other hand with a lot of screenshots of the items I am looking for.

 

I walked out with 2 items .... the youngster simply could not care less about helping me.

 

The senior lady calling him over to help me made no difference ....

 

Ended up buying the rest of the items from Best Bikes and CWC