Naked insurance claim

[cadenceblur]

22 minutes ago, Bub Marley said:

If he had just registered the claim normally, they’d have probably just paid out. The fact that he made it known he was riding someone else’s wheels, probably alerted them or flagged the claim which meant for investigating needed to be done. This is why having a broker is valuable as he would’ve provided with some guidance as to what to say and what not to say. 

with Naked there are pics of items, so I would think they would pick up that the wheels are different?

[Zatek]

We are standing at a month and 10 days not 6 days.

[Zatek]

I will provide a short summary of my experience on the process of the claim after everything is sorted

[Zebra]

2 minutes ago, Zatek said:

We are standing at a month and 10 days not 6 days.

…possibly my bad: i read your early comment saying “Does it really take a 6 working days (and counting) to decide?…’, and see that that may relate to a DIFFERENT decision.

All good.

[Skubarra]

15 hours ago, Lynskey said:

Insurance are not there to pay you out. They are a business. Profit counts and they will spend 30 to save 20. I got this feeling very much from naked and hollard. But again you will consistently have good and bad. For and against. It seems like such a terrible business. They will literally employ people to not pay you. Ethics is not their forte.

I can see how it sometimes come across like that, but as someone who works in insurance I can tell you it doesn't need to work like that. As an insurer you expect to pay claims, and if you run your business correctly you charge the right premiums, pay legit claims and still make profit. If you have to screw over your customers on legit claims to turn a profit then you have a pretty bad business model and will eventually run out of customers or come up short against competitors who don't do that.

[Bub Marley]

13 minutes ago, cadenceblur said:

with Naked there are pics of items, so I would think they would pick up that the wheels are different?

I have no idea tbh. Never worked with Naked before.

[cadenceblur]

6 minutes ago, Bub Marley said:

I have no idea tbh. Never worked with Naked before.

I am with them and you are required to share pics of bicycles and parts etc. via the app, with a selfie with bike etc, along with any invoices you have - which should make for a seamless claim process.

[Mongoose!]

7 minutes ago, Zebra said:

Whew, @zatek, unpopular opinion, but here goes:

Snip

…I, too, feel you cannot claim for someone else’s carbon wheels damaged the ONE day you swapped your wheels out. 

I am considering to move over to Naked. 

 

[The Ouzo]

29 minutes ago, Zebra said:

Finally, you yourself feel you may have got your ‘line’ wrong over the railway lines; for that reason alone, i reckon you could be a BIT less forceful on the ‘delay’ in payout,

I wont comment on your other points, but this particular one stood out for me.

We have insurance for when things go wrong, whether our fault or not. As long as the damage was not intentional, it should not matter if he took the wrong line or a meteor fell out of the sky and hit the bike.

[Mongoose!]

1 minute ago, The Ouzo said:

I wont comment on your other points, but this particular one stood out for me.

We have insurance for when things go wrong, whether our fault or not. As long as the damage was not intentional, it should not matter if he took the wrong line or a meteor fell out of the sky and hit the bike.

My insurance as well. But I am only covered for items I insured (owned by me) (specified by me) on which I pay a monthly premium for the insurer to carry the risk. Appears Naked offers a better product that my current insurer if it also covers products not owned .or / and no premiums paid on such item. And even better: the item actually insured / undamaged you get to keep.

[The Ouzo]

7 minutes ago, Mongoose! said:

My insurance as well. But I am only covered for items I insured (owned by me) (specified by me) on which I pay a monthly premium for the insurer to carry the risk. Appears Naked offers a better product that my current insurer if it also covers products not owned .or / and no premiums paid on such item. And even better: the item actually insured / undamaged you get to keep.

yeah, I'm not in agreement with the covering of the uninsured items, unless the person has some sort of all risk out and about cover for unspecified items that this can fall under.

[Bub Marley]

52 minutes ago, cadenceblur said:

I am with them and you are required to share pics of bicycles and parts etc. via the app, with a selfie with bike etc, along with any invoices you have - which should make for a seamless claim process.

Okay. I assume this is why he made it known that he changed the wheels.

 

I wouldnt be a fan of this process then. So basically everytime i upgrade or change something i must now upload a new pic?

[cadenceblur]

1 minute ago, Bub Marley said:

Okay. I assume this is why he made it known that he changed the wheels.

 

I wouldnt be a fan of this process then. So basically everytime i upgrade or change something i must now upload a new pic?

It's quite a quick process truth to be told, upload and they confirm quite quickly that it's received and updated - the change in value is another story though, so if you're adding carbon wheels to replace your entry level alloy set for instance, I would think that this would require an updated evaluation

[eddy]

5 hours ago, Eugene said:

 

The insured paid premiums on a bicycle, which includes all the parts that make up a bicycle. Surely then, the wheels should be covered as they form part of the bike. Does it matter if the wheels were owned by someone else? 

 

My broker arranged (at their cost) an assessor to come to our house when our policy came up for renewal and value the house content and all risks items to ensure we are appropriately insured.

And yes, as far as bikes went, he listed each component, ie. Frame, wheels, groupset, fork, shock, powermeter, etc. individually and that has now been specified and the premium determined.

 

[AR SLABBERT]

I am an insurance claims specialist focusing specifically on the cycling industry, specifically handling claims for U.S. I’ve seen firsthand why bicycle insurance can sometimes get a bad rap. The truth is, most frustration stems from misunderstandings about what is (and isn’t) covered.

Here’s the hard reality: there’s no such thing as true "all-risk" insurance when it comes to bikes. Every policy has limits and exclusions, and insurers are required to make those clear, either when you sign up or even before. Yet, in my experience, about 99% of negative feedback comes when a claim is denied due to the policy simply not covering the situation. And in most of those cases, the policyholder hadn’t read or fully understood their coverage.

Having assessed over a thousand bicycle insurance claims, here’s my honest advice:

• Be honest. It’s not worth risking being blacklisted for misrepresenting a claim.

• Read your policy wording yourself. Don’t rely solely on a broker or third party to explain it.

• Cooperate with your insurer. The claims process goes far more smoothly when you’re actively helping rather than fighting it from the start.

We’re not out to deny claims unfairly; we’re human too, and reasonable conversations go a long way. If your claim has merit and your policy covers it, we're on your side.

[ChrisF]

7 hours ago, AR SLABBERT said:

I am an insurance claims specialist focusing specifically on the cycling industry, specifically handling claims for U.S. I’ve seen firsthand why bicycle insurance can sometimes get a bad rap. The truth is, most frustration stems from misunderstandings about what is (and isn’t) covered.

Here’s the hard reality: there’s no such thing as true "all-risk" insurance when it comes to bikes. Every policy has limits and exclusions, and insurers are required to make those clear, either when you sign up or even before. Yet, in my experience, about 99% of negative feedback comes when a claim is denied due to the policy simply not covering the situation. And in most of those cases, the policyholder hadn’t read or fully understood their coverage.

Having assessed over a thousand bicycle insurance claims, here’s my honest advice:

• Be honest. It’s not worth risking being blacklisted for misrepresenting a claim.

• Read your policy wording yourself. Don’t rely solely on a broker or third party to explain it.

• Cooperate with your insurer. The claims process goes far more smoothly when you’re actively helping rather than fighting it from the start.

We’re not out to deny claims unfairly; we’re human too, and reasonable conversations go a long way. If your claim has merit and your policy covers it, we're on your side.

 

Lets be real .... how many people can understand the policy wording ?

 

I rely 100% on my broker !!