Bad bike services

[Eugéne Alberts]

Given the value of bikes and the price of services and repairs, it really is becoming a professional... uhm... profession.

 

Shops should really start doing pretty check in inspections like motor dealerships do.

 

A lot of he said she said can then be dispelled with and it adds value or at least perceived value to the experience of having your bike serviced.

 

The sad part of this is the creating of perception regarding a given shop without providing any evidence. I can post photos of damage to my bike and post a tale of how I received it back from Bennie's Bikes and get e thread going very easily. Said shop can counter as hard as they like and prove that they are not at fault. To some degree their reputation would remain tarnished.

 

Knowing the value and emotion we attach our bikes, you can't reasonably offload it at a shop without taking some precaution. It might be a bit extreme but I take photo's of my bike in the shop when I drop it off. Then have proof of the condition it was delivered in.

 

Not to take sides but as a business owner I know how easily consumers can jump on the 'let's nail big business' bandwagon and the damage it causes whether you can prove wrong doing or even dishonesty on the client's part.

 

Take responsibility for your own stuff. This goes to bike owners and shop owners.

 

Just saying.

[Dicky DQ]

Given the value of bikes and the price of services and repairs, it really is becoming a professional... uhm... profession.

 

Shops should really start doing pretty check in inspections like motor dealerships do.

 

A lot of he said she said can then be dispelled with and it adds value or at least perceived value to the experience of having your bike serviced.

 

The sad part of this is the creating of perception regarding a given shop without providing any evidence. I can post photos of damage to my bike and post a tale of how I received it back from Bennie's Bikes and get e thread going very easily. Said shop can counter as hard as they like and prove that they are not at fault. To some degree their reputation would remain tarnished.

 

Knowing the value and emotion we attach our bikes, you can't reasonably offload it at a shop without taking some precaution. It might be a bit extreme but I take photo's of my bike in the shop when I drop it off. Then have proof of the condition it was delivered in.

 

Not to take sides but as a business owner I know how easily consumers can jump on the 'let's nail big business' bandwagon and the damage it causes whether you can prove wrong doing or even dishonesty on the client's part.

 

Take responsibility for your own stuff. This goes to bike owners and shop owners.

 

Just saying.

Maybe a roadbike, but an MTB, come on. It should be full of scratches and dings from riding the trails. If you want to then go through a check in procedure be ready for time wasting and higher prices.

 

Damn I get a few scratches and dings almost every-time I go for a ride from stones and debris being thrown up from the trail by my tires or my riding buddies tires. What is one more scratch that possibly comes from a bike stand or similar in a bike shop? 

 

Cant find the face-palm emoji.

[weaponx861]

To be honest I find that independant bicycle mechanics are the better option, yeah they wont have alot of stock but at least the work will be done better.

[BaGearA]

Given the value of bikes and the price of services and repairs, it really is becoming a professional... uhm... profession.

 

Shops should really start doing pretty check in inspections like motor dealerships do.

 

A lot of he said she said can then be dispelled with and it adds value or at least perceived value to the experience of having your bike serviced.

 

The sad part of this is the creating of perception regarding a given shop without providing any evidence. I can post photos of damage to my bike and post a tale of how I received it back from Bennie's Bikes and get e thread going very easily. Said shop can counter as hard as they like and prove that they are not at fault. To some degree their reputation would remain tarnished.

 

Knowing the value and emotion we attach our bikes, you can't reasonably offload it at a shop without taking some precaution. It might be a bit extreme but I take photo's of my bike in the shop when I drop it off. Then have proof of the condition it was delivered in.

 

Not to take sides but as a business owner I know how easily consumers can jump on the 'let's nail big business' bandwagon and the damage it causes whether you can prove wrong doing or even dishonesty on the client's part.

 

Take responsibility for your own stuff. This goes to bike owners and shop owners.

 

Just saying.

Not the first thread about bikeaddict regarding stuff like this , just saying 

[ChrisF]

Maybe a roadbike, but an MTB, come on. It should be full of scratches and dings from riding the trails. If you want to then go through a check in procedure be ready for time wasting and higher prices.

 

Damn I get a few scratches and dings almost every-time I go for a ride from stones and debris being thrown up from the trail by my tires or my riding buddies tires. What is one more scratch that possibly comes from a bike stand or similar in a bike shop? 

 

Cant find the face-palm emoji.

 

I have looked at some of the bikes that gets handed in at my LBS for a service ....

 

CAKED WITH MUD !!!!

 

 

 

The bike needs a valet service before you could even begin to do a "condition inspection" ....

[gummibear]

I had some bad service from a bike shop in Paarl today. Sent my alu Anthem in for pivot service which was long due. The mechanic scratched the pivot and it looks like he cracked the pivot bolt head in the process as well. The owner fist told me that the scratches were ther beforehand but later on advised that it can be coverd up with nail polish. How does one go about it?

Looks like they used a large socket on there.I’d be really pissed off if that was my bike.

 

Take them to small claims court for the damages.

[porqui]

 

 

I will post pics tomorrow of my bike and the extraction tools I use.

 

 

 

I am waiting (patiently) pls.

[Eldron]

I have looked at some of the bikes that gets handed in at my LBS for a service ....

 

CAKED WITH MUD !!!!

 

 

 

The bike needs a valet service before you could even begin to do a "condition inspection" ....

 

Rule #1 of handing your bike in at the LBS: Wash it!

 

Nothing says "I don't give a rats arse about my bike" quite like handing over a mudball to the mechanic. Chances are that the mechie will treat your bike with the same respect that you do.

[Mojoman]

Rule #1 of handing your bike in at the LBS: Wash it!

 

Nothing says "I don't give a rats arse about my bike" quite like handing over a mudball to the mechanic. Chances are that the mechie will treat your bike with the same respect that you do.

Agreed, and if you are selling your bike.....wash it please before you post pics!

[ChrisF]

Rule #1 of handing your bike in at the LBS: Wash it!

 

Nothing says "I don't give a rats arse about my bike" quite like handing over a mudball to the mechanic. Chances are that the mechie will treat your bike with the same respect that you do.

 

YES !!!!!!       

[DoomedUser]

Seems to be a common problem. Also noticed this after having the bike serviced. Sucks, but the damaged is already done.

[Skylark]

Seems to be a common problem. Also noticed this after having the bike serviced. Sucks, but the damaged is already done.

I don't think that's acceptable at all.

 

What did they say when you asked them about the damage?

[Me rida my bicycle]

I had some bad service from a bike shop in Paarl today. Sent my alu Anthem in for pivot service which was long due. The mechanic scratched the pivot and it looks like he cracked the pivot bolt head in the process as well. The owner fist told me that the scratches were ther beforehand but later on advised that it can be coverd up with nail polish. How does one go about it?

I have seen the exact same damage to giant 650b pivot done by a bike shop also with the same story of no it was like that like you would have missed it. As jy k@k aanjaag sê sorry en probeer dit uitsorteer mense is nie stupid!

[Eugene]

Seems to be a common problem. Also noticed this after having the bike serviced. Sucks, but the damaged is already done.

Not really, it can be repainted back to its original condition. Something the bike shop should pay for.

[JohanLotter]

Looks like they used a large socket on there.I’d be really pissed off if that was my bike.

 

Take them to small claims court for the damages.

Too much trouble for my liking. As said above the damage is done. All I wanted is a 'jammer dit was ons skuld', but I can only dream. They offered me to bring the bike back to 'match up the paint' but I feel too ashamed on their behalf to go back again.

[Me rida my bicycle]

I know this is not the place but there's 2 shops I trust to leave my "groen mamba" with and I am probably the most full off k@k person here and it's Mark's bicycle workshop and Knipe Racing both main focus are service and repairs both run by cycle enthusiasts.