Odin775 Posted June 10, 2020 Share After waiting almost two months for my Zee brakeset to arrive only to find an obviously used brakeset. Nowhere was it specified as an OEM or as an USED brakeset. Luckily it was only the front brake as the back brake was brand new. It didn't even have shimano pads in the caliper. The level of service from CWC is horrifying. Now the wait for their support team to contact me hopefully it won't be another two months. Anyone else received new but used components from CWC? Link to comment Share on other sites More sharing options...
mecheng89 Posted June 10, 2020 Share Yoh.. Link to comment Share on other sites More sharing options...
DR ◣◢ Posted June 10, 2020 Share Happened to me before. "Brand new" fork with a cut steerer and flower-nut already installed. It was resolved though when queried so I can't complain about the service. I wrote it off as an oversight and miscommunication internally. Link to comment Share on other sites More sharing options...
DieselnDust Posted June 10, 2020 Share <popcorn> MORNE , Mopkop, slickjay007 and 1 other 4 Link to comment Share on other sites More sharing options...
Odin775 Posted June 10, 2020 Share Ok I must say shortly after posting this I immediately got a response that CWC was picking up the brakeset and sending me a new one. So I must amend the "horrifying" part to adequate service. LeoKnight, Lyle and Daniel Loubser 3 Link to comment Share on other sites More sharing options...
Robbie Stewart Posted June 10, 2020 Share DAMAGE DONE...They can rectify all they want. This is inexcusable. My steering wheel will henceforth not make the requisite turns to find me in their parking lot again. [edit] - Now that I see the price they are charging, and waiting for so many months (I know lockdown) but to then deliver used goods... Edited June 10, 2020 by Robbie Stewart DR ◣◢, MORNE , Vetseun and 2 others 5 Link to comment Share on other sites More sharing options...
DR ◣◢ Posted June 10, 2020 Share I never ordered from them again after that. Even if they were the cheapest. The damage was indeed done. Robbie Stewart and slickjay007 2 Link to comment Share on other sites More sharing options...
Jbr Posted June 10, 2020 Share wow I would also have been a bit pissed off if I were you and would've expected nothing less than an immediate replacement at their charge, but still a waste of your time that they tried and push a semi used component hoping you wouldn't see it like that... Edited June 10, 2020 by Jbr Robbie Stewart and Skylark 2 Link to comment Share on other sites More sharing options...
Robbie Stewart Posted June 10, 2020 Share wow I would also have been a bit pissed off if I were you and would've expected nothing less than an immediate replacement at their charge, but still a waste of your time that they tried and push a semi used component hoping you wouldn't see it like that... just "a bit" ? Link to comment Share on other sites More sharing options...
Long Wheel Base Posted June 10, 2020 Share Probably comes off a golf cart................ Hairy, DieselnDust, slickjay007 and 1 other 4 Link to comment Share on other sites More sharing options...
BigDL Posted June 10, 2020 Share What was the packaging condition like? I seriously doubt that there was any malicious intent, and would presume that somehow used item (maybe after a service) was stuck in a box and somehow ended up in the wrong place. Would any of you seriously believe that someone would try and purposefully pass this product off as new? **** Sakes Link to comment Share on other sites More sharing options...
Jewbacca Posted June 10, 2020 Share They must try this with me.... I am already incensed by their business practice and lack of ethics... I'm waiting for the same brakes.......... Rock Guy and MORNE 2 Link to comment Share on other sites More sharing options...
Rock Guy Posted June 10, 2020 Share Geez. Not cool, even if they have 'rectified' it. Absolutely inexcusable. I would love to hear what their side of the story sounds like. That brake and pad set looks proper worn. Link to comment Share on other sites More sharing options...
Rock Guy Posted June 10, 2020 Share They must try this with me.... I am already incensed by their business practice and lack of ethics... I'm waiting for the same brakes..........Imagine... Link to comment Share on other sites More sharing options...
ChrisF Posted June 10, 2020 Share Odin check you Messages .... Link to comment Share on other sites More sharing options...
DieselnDust Posted June 10, 2020 Share That brake was used and well used. I doubt that's even off a demo bike.I'd like to believe it's a mistake but then the alarm bells ring and I wonder why used components are anywhere near brand new parts for the mistake to occur.Would really like to hear their explanation around this. Link to comment Share on other sites More sharing options...
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