Bike Addict

[Steady Spin]

46 minutes ago, Michael S said:

Just for full transparency this is the feedback I received:
"I can send you a card facility payment link from PayFast, but please note that facility charges and additional 3.5% and takes longer for the fees to clear."

I have popped into the store while through Malmesbury once and had a very similar welcome into the store.

Wait.  Are they charging an additional 3.5% for orders processed through Payfast?

[MajG]

Did quote via their website at 11pm lastnight and got respone by 10.17am this morning 

 

Had few transactions with them took 3 days max from quote to receiving the item.

Guess I'm lucky

[TheoG]

I recently bought 2 x Maxxis Aspen tires, one day for quote, paid with EFT (no 3.5% extra) and delivered in 2 days.

The no stock thing is really a pain in the butt and would also prefer if they rather run a "true online store".

Edited March 17, 2022 by TheoG

[Quagga]

2 hours ago, Mawbs said:

Have to say i purchased a new Merida from them in Jan and got great service from Warren via email which is my preferred method of communication anyway as then you have it in writing. 

Had same experience with Warren

[OVERDRIVE]

On 3/17/2022 at 12:06 PM, MajG said:

Did quote via their website at 11pm lastnight and got respone by 10.17am this morning 

 

Had few transactions with them took 3 days max from quote to receiving the item.

Guess I'm lucky

You are. Two days for a quote, four days to get the item, worse it didnt fit, still waiting for them to let me know how to send it back. 

[Me rida my bicycle]

1 hour ago, OVERDRIVE said:

You are. Two days for a quote, four days to get the item, worse it didnt fit, still waiting for them to let me know how to send it back. 

Definitely just him. Tried my first online order with them. The parts needed to be quoted not a problem they responded the next day and not too long after that I got the quote for the part's.

Never having ordered online I wanted to confirm it would be everything I needed to fit (it was for a Hope cassette and freebody).

Got a response saying I need the correct freebody to which I responded that is what I asked for and have been quoted on as there are 3 options Pro4, Pro2 or excluding. 

Quote shows cassette and Pro4. Asked again to confirm before I make the payment to which I got a very professional email just a J and his name at the bottom. 

I am sorry if they made a mistake on the quote I would not have minded if he said so but for a attitude like that they can go and play with something poisonous. 

 

[LazyTrailRider]

35 minutes ago, Me rida my bicycle said:

Never having ordered online

Hang on, really? Not being sarcastic, just surprised if that is actually the case in 2022!

[Mansoor]

I've dealt with them a few times and with Wayne a few months ago where the wrong item was dispatched he rectified the issue at no additional delivery cost with minimal delay. Way better service than I've received from Garmin TBH. 

[Spookie]

13 minutes ago, Mansoor said:

I've dealt with them a few times and with Wayne a few months ago where the wrong item was dispatched he rectified the issue at no additional delivery cost with minimal delay. Way better service than I've received from Garmin TBH. 

While from a customer perspective the ordering system is often not ideal, i have to give credit to Wayne as well, he has always been incredibly helpful over the many years I have successfully (and often unsuccessfully…) dealt with the BA order process. 

[ChrisF]

5 hours ago, LazyTrailRider said:

Hang on, really? Not being sarcastic, just surprised if that is actually the case in 2022!

 

I know @Me rida my bicycle .... we are old school ...🤣

 

 

The only  cycling item that I have ordered site un.seen was the SpeedSleeve ... and only due to the reviews on the Hub.

 

Okay, helps that I am close to Evobikes ... and various bike shops.

[OVERDRIVE]

8 hours ago, Me rida my bicycle said:

Definitely just him. Tried my first online order with them. The parts needed to be quoted not a problem they responded the next day and not too long after that I got the quote for the part's.

Never having ordered online I wanted to confirm it would be everything I needed to fit (it was for a Hope cassette and freebody).

Got a response saying I need the correct freebody to which I responded that is what I asked for and have been quoted on as there are 3 options Pro4, Pro2 or excluding. 

Quote shows cassette and Pro4. Asked again to confirm before I make the payment to which I got a very professional email just a J and his name at the bottom. 

I am sorry if they made a mistake on the quote I would not have minded if he said so but for a attitude like that they can go and play with something poisonous. 

 

As we speak, no response from them still. 

7 hours ago, LazyTrailRider said:

Hang on, really? Not being sarcastic, just surprised if that is actually the case in 2022!

🤣🤣🤣

7 hours ago, Spookie said:

While from a customer perspective the ordering system is often not ideal, i have to give credit to Wayne as well, he has always been incredibly helpful over the many years I have successfully (and often unsuccessfully…) dealt with the BA order process. 

Will try call in and look for Wayne he comes highly recommended. Maybe he’ll sort this out? 

[peetwindhoek]

Hmmm, around 2 years ago I bought a 128 link chain on special and received a too short one, maybe 100 and something one. Was told honest mistake and they will exchange. Still waiting… Used the incorrect chain on something else and bought the correct size from another store.

[Me rida my bicycle]

8 hours ago, LazyTrailRider said:

Hang on, really? Not being sarcastic, just surprised if that is actually the case in 2022!

I have so many bike shops around me. The time I have wasted with these clowns I could have gone to Evo, Janos would have sorted what ever I needed and it would be correct. 

PS: it's for this very reason I don't order bike parts online. Just to many cases of getting the wrong item and then having to deal with returning it and hoping the next one is correct or getting it at all. 

[Me rida my bicycle]

8 hours ago, Spookie said:

While from a customer perspective the ordering system is often not ideal, i have to give credit to Wayne as well, he has always been incredibly helpful over the many years I have successfully (and often unsuccessfully…) dealt with the BA order process. 

So you are happy with a service which is often unsuccessful.... Man I wish I had cyclist for customers seems you are happy with sometimes good service 😂🤣

[Spookie]

1 hour ago, Me rida my bicycle said:

So you are happy with a service which is often unsuccessful.... Man I wish I had cyclist for customers seems you are happy with sometimes good service 😂🤣

No, i can differentiate between a company’s frustrating business model, and a genuinely decent guy trying to do what he can for customers who were let down by it… so in these cases I may be disappointed with BA service, but doesn’t mean the guy working behind the screen on the other side has to fall into the same category… 

[devvydoesdonuts]

13 hours ago, Spookie said:

While from a customer perspective the ordering system is often not ideal, i have to give credit to Wayne as well, he has always been incredibly helpful over the many years I have successfully (and often unsuccessfully…) dealt with the BA order process. 

The ordering process can be quite the drag, I wish it was as simple as click, select, pay, but some of their prices are better than others, so makes it worthwhile to use them. I have had varying levels of service from their staff, Charl, was not great, had to follow up on any update. Wayne, like you have experienced, was really great. Kylen, was decent. So all in all I have had, better than most, service and I think they have only had no stock of one item from the three orders I have placed with them over this year.