Latent_Blue Posted January 24, 2016 Posted January 24, 2016 So with me as well - my rewards disappeared. 4 of them... So I had to pay for the "Free" coffees I was handing out to my mates. So to which mode of complaint do they respond? Twitter? Email?
Frosty Posted January 24, 2016 Posted January 24, 2016 First thing I do when receiving the voucher is take a screenshot, then to the wallet. So far so good, even though the Kauai at the local VA sometimes have a problem with the voucher. They say it isn't valid but then try 2-3 times and it goes through. Lexx 1
Frosty Posted January 24, 2016 Posted January 24, 2016 So with me as well - my rewards disappeared. 4 of them... So I had to pay for the "Free" coffees I was handing out to my mates. So to which mode of complaint do they respond? Twitter? Email?I will post on their FB page or Twitter as they tend to respond quicker to posts made public Latent_Blue, Epic Rookie and Veebee 3
funjunkie Posted January 24, 2016 Posted January 24, 2016 (edited) Also had 4 vouchers that disappeared.I wonder if the app update had anything to do with it.Will e mail discovery to find out what happened. Edited January 24, 2016 by funjunkie
Pure Savage Posted January 24, 2016 Author Posted January 24, 2016 I just order, then if the voucher does not work I shrug my shoulders and leave them sitting with coffee or smoothie Patchelicious, Grebel and Long Wheel Base 3
wonduhboy Posted January 24, 2016 Posted January 24, 2016 Also had 4 rewards disappear yesterday while waiting for a smoothie...
eccc whippet Posted January 24, 2016 Posted January 24, 2016 Gone no vouchers...indicates goal achieved in green...but zero points displayed
Disylizzy Posted January 25, 2016 Posted January 25, 2016 My rewards also just disappeared. Wanted to redeem them on Saturday and all 3 went *poof* Gone! Was not impressed...
ScottCM Posted January 25, 2016 Posted January 25, 2016 I gad a new one. Slow 3H30 ride with mates, ave of 107 beats per minute. Allocated 1,500 points rather than 3,000 as "intermediate"device activity. Got the same surprise on Saturday. Went for a morning run, about an hour into it my HRM on my 920XT started acting up again. needless to say after another Hour and a half making my total time 2.5 Hours my Avg hr was 117BPM cause of the faultiness of the strap and vitality only rewarded me with 1500 points for running over 21 kms Don't blame them however, it just makes my desire to get a wrist based HR device even greater. Lexx 1
Latent_Blue Posted January 25, 2016 Posted January 25, 2016 Also had 4 vouchers that disappeared.I wonder if the app update had anything to do with it.Will e mail discovery to find out what happened. Also had 4 rewards disappear yesterday while waiting for a smoothie... Gone no vouchers...indicates goal achieved in green...but zero points displayed My rewards also just disappeared. Wanted to redeem them on Saturday and all 3 went *poof* Gone! Was not impressed...I took to twitter - Discover_SA is swamped with the same issues... The guy said I must DM my personal info - I did and am waiting a response... wonduhboy 1
Disylizzy Posted January 25, 2016 Posted January 25, 2016 I took to twitter - Discover_SA is swamped with the same issues... The guy said I must DM my personal info - I did and am waiting a response... All my rewards just re-appeared Guess what I'm having for lunch... Latent_Blue, Lexx and Captain Fastbastard Mayhem 3
Latent_Blue Posted January 25, 2016 Posted January 25, 2016 (edited) Same here - rewards are back Ok - Ive got two smoothies / coffees expiring on Wednesday - I don't want them to go to waste First to quote this post gets'em Edited January 25, 2016 by Latent_Blue Lexx 1
carbon29er Posted January 25, 2016 Posted January 25, 2016 Same here - rewards are back Ok - Ive got two smoothies / coffees expiring on Wednesday - I don't want them to go to waste First to quote this post gets'em Looks like that's me then!
Latent_Blue Posted January 25, 2016 Posted January 25, 2016 Looks like that's me then!Cool - just gotta run out the office will PM you the codes and screenshot in 1h You want Vida / Kuaui?
Pure Savage Posted January 25, 2016 Author Posted January 25, 2016 Same here - rewards are back Ok - Ive got two smoothies / coffees expiring on Wednesday - I don't want them to go to waste First to quote this post gets'em Got the same surprise on Saturday. Went for a morning run, about an hour into it my HRM on my 920XT started acting up again. needless to say after another Hour and a half making my total time 2.5 Hours my Avg hr was 117BPM cause of the faultiness of the strap and vitality only rewarded me with 1500 points for running over 21 kms Don't blame them however, it just makes my desire to get a wrist based HR device even greater. I think your garmin is punishing you for running, take it cycling rather ScottCM and 'Dale 2
Craai Posted January 25, 2016 Posted January 25, 2016 (edited) There seems to be quite a few issues on Discovery/Vitality at the moment. E.g. Both my wife and I did a parkrun on Saturday, no points allocated for either of us. I also went for a 3 hour ride yesterday, heart rate monitor's battery died 90 minutes into the ride and as a result only got 600 points allocated. Edited January 25, 2016 by Craai
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