Long Wheel Base Posted March 17, 2023 Posted March 17, 2023 Are you guys going through call centre or a financial advisor? As an advisor, the call centre irritates the living day lights out of me. Luckily I have an admin assistant that helps with queries that need to go through call centre. We also have direct numbers for people above call centre agents. For some reason, there are some people that are against having advisors. They think they pay more. In fact it is often the other way around.
The Ouzo Posted March 17, 2023 Posted March 17, 2023 33 minutes ago, Long Wheel Base said: Are you guys going through call centre or a financial advisor? As an advisor, the call centre irritates the living day lights out of me. Luckily I have an admin assistant that helps with queries that need to go through call centre. We also have direct numbers for people above call centre agents. For some reason, there are some people that are against having advisors. They think they pay more. In fact it is often the other way around. I used the whatsapp call center number for that issue you were helping me with. Person on the other end asked some very random questions like where do I stay. When I mentioned that I'm not a premium member and this could be the reason they wanted ID number etc. to confirm. By this time you and I has already established the reason for my issue. Long Wheel Base 1
bleedToWin Posted June 5, 2023 Posted June 5, 2023 Multiply Inspire, Engage, Premier. ...Sigh... What's the long and the short from those in the know?
Wil6 Posted June 13, 2023 Author Posted June 13, 2023 Must say Momentum is losing me as a client for my life and disability cover. After forcing me the last couple of years to take more products from them to get enough discount, they went to far now. Got a Sanlam quote and in the long run seems to be a lot better option. Any recommendations for other companies?
ChrisF Posted June 14, 2023 Posted June 14, 2023 19 hours ago, Wil6 said: Must say Momentum is losing me as a client for my life and disability cover. After forcing me the last couple of years to take more products from them to get enough discount, they went to far now. Got a Sanlam quote and in the long run seems to be a lot better option. Any recommendations for other companies? Slippery slope .... Rewards programs have ONE aim .... to get clients to buy into a company's overall product range. This general theme stretches accross banks all the insurance firms. They each DO have SOME good products. I doubt any one of them has the single best product for every thing you need .... So easy to loose focus, and to start hunting rewards, as apposed to the best products. As for life and disability cover .... in your 30's even 40's these are relatively affordable .... Then two things happen: 1. Inflation erodes the previously astronomical cover figure ... and you start looking around.... 2. You get an ingrown toe nail, or something that requires chronic meds .... man.o.man .... your new insurance becomes stupidly expensive !!!!! Worse even, they often even impose limited cover for those very things that relate to your chronic meds. As for point 1 .... inflation linked premiums seems a mathematical solution .... CHECK THE FINE PRINT .... 15 years ago the norm was somthing like a 7% premium increase (on an annual basis) ... BUT .... The cover would only increase by about 5% per annum ..... run those numbers over 20 or 30 years and you realise what a total scam this industry is .... My lessons learnt from the school of hard knocks .... Carefull of getting caught in hunting those high rewards levels .... Life insurance industry ....okay, my take on this lot is forever tainted as my policies were impacted/linked/affected by the mid 1990's scandals where Sanlam and many others got wrapped on the nuckles .... our employer changed our group cover last year, i CHECKED the fine print. Useless broker took weeks to try and get answers .... contract is full of smoke and mirrors, but the real cover information is "sparce" to put it mildly .... Hope you manage to get good cover, with realistic premiums. Wil6 and Zebra 2
Jackes Posted December 12, 2023 Posted December 12, 2023 I haven’t had the time to work through this year’s 1001 Multiply changes as yet, but I see we have till 31/12 to choose if you move over to Multiply Inspire Plus. I presume we don’t really have a choice and that is what we should do? PS: getting tired of this yearly changes and changes and changes…. Zebra 1
Dobri Posted December 12, 2023 Posted December 12, 2023 Agree, I tried reading the changes and got lost after second sentence. I blame it on IT okes who have to justify their existence and extremely high hourly charges. throttles 1
throttles Posted December 12, 2023 Posted December 12, 2023 4 hours ago, Dobri said: Agree, I tried reading the changes and got lost after second sentence. I blame it on IT okes who have to justify their existence and extremely high hourly charges. It’s actually Actuaries that calculate the feasibility and limits of the feasible region. It’s made to just be outside of the normal grasp of the consumer. Additional cover/policies/products is sold to make it “more achievable” but at a cost that benefits the providers bottom line. 🫣 cadenceblur 1
Jackes Posted December 28, 2023 Posted December 28, 2023 So only the people who are on medical aid can go onto the new myltiply. So the rest of my family (4) cannot be on multiply anymore as they are on my wifes government medical aid.
Jackes Posted January 1 Posted January 1 So another cool surprise is it seems that all the weekly wins, which we use for Dischem, expired on 31/12. So in our case we now lost R450 worth of Dischem weekly wins between myself and my wife while we are on holiday and were only going to spend it this coming weekend.
cadenceblur Posted January 1 Posted January 1 They are the worst to deal with, underhanded and look to cut every corner possible, from the change of the Safety Days calculations to the crap app, everything requires a follow up and escalation.
Chingy182 Posted January 4 Posted January 4 I am having the hardest time with these new updates on Multiply. Firstly, I have also lost about R300 worth of Vouchers I was saving up to redeem Dischem vouchers. Second, I really need someone to explain to me this new Safety Score % where I need to get over 1500 points to get to the desired 30% cash back. It tells me I need to update my Momentum Insure details for 100 points, which should theoretically be a given for each month of the year, but nowhere do find the place where I can update or confirm my personal information to activate these points...? Long Wheel Base 1
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