Bad bike services

[V18]

Siesa. Lelike scratch marks. Devaluation++

[stefmeister]

I had some bad service from a bike shop in Paarl today. Sent my alu Anthem in for pivot service which was long due. The mechanic scratched the pivot and it looks like he cracked the pivot bolt head in the process as well. The owner fist told me that the scratches were ther beforehand but later on advised that it can be coverd up with nail polish. How does one go about it?

So you're going to leave us guessing which shop this was?

[JohanLotter]

So you're going to leave us guessing which shop this was?

Yes, I save the name and shame for when I have a solution.

[Spoke101]

I had some bad service from a bike shop in Paarl today. Sent my alu Anthem in for pivot service which was long due. The mechanic scratched the pivot and it looks like he cracked the pivot bolt head in the process as well. The owner fist told me that the scratches were ther beforehand but later on advised that it can be coverd up with nail polish. How does one go about it?

 

What the **** !!! Was there an issue with seized bearings or corroded bolts???

Not sure how you manage to do that sort of damage by accident?

[CAAD4]

Damn now it seems that some guys might have to take photos of their bikes, before they go in, just to prove it was all OK before...

[JohanLotter]

What the **** !!! Was there an issue with seized bearings or corroded bolts???

Not sure how you manage to do that sort of damage by accident?

Yes, my bearings were quite worn, but I still believe there was a way to remove the bolt and bearings without damaging the pivot like that.

[Eldron]

Damn now it seems that some guys might have to take photos of their bikes, before they go in, just to prove it was all OK before...

 

Videos!!!!!

 

Or work on your own bike - this is the better option!

[Quagga]

What the **** !!! Was there an issue with seized bearings or corroded bolts???

Not sure how you manage to do that sort of damage by accident?

Even if the bearing was corroded or seized it will not result in this.

 

This damage is when someone uses a puller and do not protect the frame with rubber or piece of wood. 

 

For my frame I took a piece of wood and made a hole in it the same shape as the part that I put on it and then I can push / pull or even hammer the bearing out.

 

I have seen this happen when you put a socket against the frame and then pull the bearing out

[Chrisjanopsyfiets]

I am afraid this sort of thing is becoming the rule rather than the exception. I never take my bike to ANY shop for a service however minor. Do it myself or if I am pushed for time I take it to a specialist bike mechanic (not attached to a shop). If you are in the Stellenbosch area call Pierre de Villiers. You can find him on Facebook. Next level service. And he even come and pick it up and drop it off..... and generally more competitively priced than any shop because he is focused on the job, not on selling you a helmet or socks as well. My two pence...????????

[AdamA]

I have an Anthem and service my own bike (including Pivot Bearings), That Damage is caused by "not using the correct tool to extract the bearing"... I have done similar damage to my Bike, but not as bad as yours. The rockers on Giants are not a flat surface so a normal bearing extractor (or socket set and bolt as I used) will slip and scratch the paint as has happened with your bike.

 

In the end I made a angled piece of tube to fit the profile of the rocker, still scratches the bike but not as much.

 

I will post pics tomorrow of my bike and the extraction tools I use.

 

Sorry for you loss and frustration

 

 

What the **** !!! Was there an issue with seized bearings or corroded bolts???

Not sure how you manage to do that sort of damage by accident?

 

 

I had some bad service from a bike shop in Paarl today. Sent my alu Anthem in for pivot service which was long due. The mechanic scratched the pivot and it looks like he cracked the pivot bolt head in the process as well. The owner fist told me that the scratches were ther beforehand but later on advised that it can be coverd up with nail polish. How does one go about it?

[Quagga]

I had some bad service from a bike shop in Paarl today. Sent my alu Anthem in for pivot service which was long due. The mechanic scratched the pivot and it looks like he cracked the pivot bolt head in the process as well. The owner fist told me that the scratches were ther beforehand but later on advised that it can be coverd up with nail polish. How does one go about it?

They used a socket to pull the bearing out or to rest the pivot on and then hammer from the other side the socket has some sharp edges that cause that. 

 

Look at the section I circled  in BLUE and you can see the line where the socket pressed.

The sharp edges took the paint off  circled in 

 

 

The most likely problem creator

[Spoke101]

Even if the bearing was corroded or seized it will not result in this.

 

This damage is when someone uses a puller and do not protect the frame with rubber or piece of wood. 

 

For my frame I took a piece of wood and made a hole in it the same shape as the part that I put on it and then I can push / pull or even hammer the bearing out.

 

I have seen this happen when you put a socket against the frame and then pull the bearing out

 

I agree on the use of a puller being the cause of some of the paint damage, you can even see the impression marks on the top.

The damage to the bolt looks to be from some form of levering on the edge to remove it and then a big smack with a hammer  

 

I could have done better with an allen key, piece of round bar and a hammer.

[Skylark]

I had some bad service from a bike shop in Paarl today. Sent my alu Anthem in for pivot service which was long due. The mechanic scratched the pivot and it looks like he cracked the pivot bolt head in the process as well. The owner fist told me that the scratches were ther beforehand but later on advised that it can be coverd up with nail polish. How does one go about it?

That's the kind of sht bodge job you do at home diy the first time when learning.

 

No ways a capable lbs should damage your frame like that, you are paying them for their experience and special tools.

 

They must cough up to cover at minimum the cosmetic damage.

 

Lord only hopes they pushed the new bearings in straight/true and didn't stretch/ovalize the bearing housing in the pivot, considering the damage which implies they didn't have the right tools that is a real possibility.

[JohanDiv]

Yes, I save the name and shame for when I have a solution.

 

Please name the store. Not to name and shame them, but to warn the rest of us that live in Paarl.

If this is my LBS I would very much like to know that this is the way they treat bikes! 

[JohanLotter]

 

 

I am afraid this sort of thing is becoming the rule rather than the exception. I never take my bike to ANY shop for a service however minor. Do it myself or if I am pushed for time I take it to a specialist bike mechanic (not attached to a shop). If you are in the Stellenbosch area call Pierre de Villiers. You can find him on Facebook. Next level service. And he even come and pick it up and drop it off..... and generally more competitively priced than any shop because he is focused on the job, not on selling you a helmet or socks as well. My two pence...[emoji1787][emoji1787]

I usually service my bikes in Stellenbosch but had to go to Paarl for other reasons and thought that I would give Cycle4Life a chance. I can work on most parts of my mtb except the brakes, suspension and pivot because of my lack of tools and laziness to watch videos. Next time I'll try and do the service myself otherwise I'll give Pierre a call thanks.

[JacBrand]

+ 1000 for Pierre.