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Good service by Lyne Components


NickGM
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Just wanted to say a quick thanks to Ruan and Dayle at Lyne components. I had an issue with my dropper. After a couple of emails back and forth they got a courier out to my work (about an hour from them) that same day, which was late afternoon Thursday. They called me first thing Friday to say they'd need the day to sort it out and to apologize that I wouldn't have it back that same day. Then got a call today (monday) to say it was all sorted and was on its way to me. It is now in my hand. 

 

From beginning to end it took less than 2 working days to resolve, with minimal effort from me and a totally unnecessary apology from them. Superb.

 

edit: typos   

Edited by NickGM
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The products and after sales service Lyne is producing is next level. I haven't heard a single bad thing about them to date. I have had 3 of their droppers, 3 cranksets, 2 Holy Rails, and a bunch of smaller things - excellent service every time, fast delivery, and no hassle with warranty on the ocassion I did have a problem.

 

Can't speak highly enough of them.

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  • 7 months later...

I will also add my comment. Just at the end of lockdown my dropper stopped working. The cable was buggered. I emailed them a question about the new improved lever as I have the old one. Got a reply and I said I would hang on a bit as money was tight.

 

Well I got a reply that if I bought the improved lever, they will through in the new cable for free.

Unbelievable service.

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  • 8 months later...

Same here - excellent service from Dayle. I asked about a different courier option (Fastway sucks imo) and he arranged for overnight delivery from Courier guy. I paid yesterday at 4pm and my order was delivered this morning before 9.  :thumbup:

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  • 1 month later...

Just another shout out to the people at Lyne Components for awesome service.

Order place yesterday and confirmation mail sent at 09:30, waybill number sent through at 11, parcel delivered to the office in JHB at 08:30.

Absolutely fantastic service. :)

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