Giant SA

[GregM]

following a frame break under warranty the representative from Giant South Africa rather rudely states in a telephonic conversation "you must wait and accept there is nothing else i can do for you."

 

well thanks to the guys at my local bike shop who organized me a loaner, set it up and told me i can use it as long as it take for the frame to be replaced.

[T-man]

Anthem???

[Generaal Gert]

My Merida frame broke recently, got great service from them, a loan bike for the weekend and the next week I got a new frame...

 

Bought a Giant Anthem X1 so it is not to great to see this post....

[DJR]

You should give full and factual information or your rant above will just be brushed aside. The Giant agents in SA is Dragons Sports. They have a reputation for sorting out warranty claims better than most if it is a valid warranty issue, it is done correctly, through a shop that sells their bikes, with the correct proof of purchase, by the original owner. What exactly happened to your bike, who dealt with it, what was the outcome, how long has this been going on? Btw, Dragons are not obliged to give you a loaner bike when yours break, no warranty from any brand includes that. Your lbs are also not obliged, they just did you a HUGE favour and you should name and thank them! Hope you're not G Minnaar, otherwise, just know I'm not trying to pick a fight

[IH8MUD]

Gaint/Dragons Sports sorted out my frame claim chop-chop.

Had all the relevant info as mentioned above, and did it through the shop I bought the bike from.

Didn't even matter if the bike was 5 years old and I not in SA.

Edited August 11, 2014 by IH8MUD

[davidl]

Towards the end of 2012 my road frame (Advanced TCR) developed a crack and I my insurance consultant arranged for the bike to be inspected by a Giant retailer in Cape Town. The retailer was most helpful and contacted Dragons Sport to confirm the crack. It was within days that I was informed of the suitable stock available. After a week, they delivered a replacement frame to the retailer. I very satisfied with the service of both retailer and Dragons Sport in resolving my problem.

[sometime]

I've had two warranty claims on Giant Anthems and with the help of my LBS have had them both replaced within a week each. One of the reasons I will continue to support the brand.

[the nerd]

Well this became one sided didn't it...

[Louis for real]

i am pretty sure i will never ever ride another brand,unless a yeti sb 66c falls on my lap or i win the lotto but then id still have at least two Giants in my stable

[Super Sywurm]

My next bike will be a Giant (hopefully).

[Stellies_gaz]

Anyone know when the new Reign lands in SA? Any news on pricing as well?

[Captain Fastbastard Mayhem]

Anyone know when the new Reign lands in SA? Any news on pricing as well?

 

Go to the Giant Trance 275 thread. All the info is there.

[Hairy]

I had a old Giant HT ... no matter how hard I tried I could not break the frame

[Sniffie]

While replacing suspension bearings on my 3 year old Anthem I noticed a small crack at one of the bearing carriers. I mailed this exact photo to my LBS, who forwarded it to Dragons. They replied that we must courier the frame to them and they will replace. 5 working days after reporting the crack to my LBS they phoned to inform me to come pick up my bike! Thanks Dragons and thanks Saley's Kroonstad that is exceptional service!

 

Seeing that this rant turned into a rave very quickly, another example of Dragons great customer service: This happened about 4 years ago. Friend of mine's Anthem cracked at the usual place for the Anthem, the seat-post top-tube weld. Dragons did not have a replacement Al frame in his size at the moment and upgraded him to a carbon frame at no cost! Customer service par excellence!

[Matchstix]

Then you didn't try hard enough or is it one of pre tin can thickness frames?

[DJR]

Anthems got a reputation for cracking frames at the top tube / seat tube join, but that really only applies to a limited number of year models. (Not sure exactly which and don't want to guess .) The years before and after are tough bikes.