Discovery Health - Vitality & Team Vitality plus everything else you need to know

[mon-goose]

I'd do the same as you traveler

[mon-goose]

This is our first year on vitality. How does it work at the end of the year wrt the vitality status. Do you start again each year at the lowest level or do you stay on the level you end the year on. I'm on silver and should be on gold by the end of the year

[Vetplant]

This is our first year on vitality. How does it work at the end of the year wrt the vitality status. Do you start again each year at the lowest level or do you stay on the level you end the year on. I'm on silver and should be on gold by the end of the year

Lets say you reach gold by the end of this year, you will be on Gold benefit level for the whole of next year. But your points will begin on 0 points again and you will have to work your way up again to gold before the end of that year to have gold benefits for the following year.

 

Hope I made sense...?

[mon-goose]

makes sense, thanks

[Andymann]

I've experienced a frustrating issue with Vitality points and none of the "specialists" at Vitality seems to get the problem I've been trying to explain that Vitality does not register Indoor Cycling on Suunto to allocate points. Nearly half of the call centre agents explain to me that I have to understand that Discovery only accepts data from a select list of fitness equipment, and then tell me that Suunto is one of them (and I am using Suunto).

 

Using a Suunto Spartan, all sport modes will earn you the 300 points or 450 points (elite fitness) for >80% HR over 30 minutes; except for Indoor Cycling. I am using a Power Meter, HR meter & Cadence Sensor - But Vitality sees the training file as "unconfirmed", because according to their system I edit the file after training, which I do not need to do. I have now mailed them .3dp files, .fit files and .tcx files, but they just do not get the problem.

 

So now, I use my Ambit to record the training as Circuit Training, sync the Ambit to earn my Vitality points and then Sync the Spartan as Indoor Cycling to get the info into Movescount and Training Peaks.

 

Any thoughts?

Ok so one of my colleagues was having the same issue with his Tom-Tom - Discovery was also telling him that his treadmill runs were edited and not giving  him the points- turns out what he was doing was putting his watch on the treadmill (because the strap was broken), running and then afterwards he added the distance manually - this was picked up as a tampered file and rejected.  Now he doesn't add the distance, and Discovery happily accept the file. Not sure if this could be what is happening with you?

[LongDonkey]

Ok so one of my colleagues was having the same issue with his Tom-Tom - Discovery was also telling him that his treadmill runs were edited and not giving  him the points- turns out what he was doing was putting his watch on the treadmill (because the strap was broken), running and then afterwards he added the distance manually - this was picked up as a tampered file and rejected.  Now he doesn't add the distance, and Discovery happily accept the file. Not sure if this could be what is happening with you?

The reason i moved to an expensive garmin edge (not supported by healthy gear benefit ......) was to get around the Polar problem. Polar are shutting down the interweb site where i can upload from the device directly to their web site without me being able to edit the data on the watch. Unfortunately if i want to keep using the 800CX in 2019 or 2020, I will need to upload the data from my watch to the Polar software loaded on my PC. Then from the PC (with a polar update loaded) you can upload to the Polar Flow site. Unfortunately Discovery note this data comes from a source that can be edited (PC based data) and rejects any workouts from the PC based Polar software. 

The 800 CX can not upload directly to Polar Flow due to outdated technology (Infra red data transfer)

Possibly the Suunto has a similar data process that is followed.

[eibmoZ]

Any guidance on how vit does your vitality age?

Im 38 in sept, just got rated 39 as my age?

All measures well within range except my blood pressure which is slightly high. 140/90.

 

But this has always been the case. As for exercise, i have not missed a weekly goal in 81 weeks.

 

How come my age is older?

 

 

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[Craai]

Any guidance on how vit does your vitality age?

Im 38 in sept, just got rated 39 as my age?

All measures well within range except my blood pressure which is slightly high. 140/90.

 

But this has always been the case. As for exercise, i have not missed a weekly goal in 81 weeks.

 

How come my age is older?

 

 

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Few things, in addition to your health stats (blood pressure/cholesterol/blood sugar) and activity levels, they also check stuff like stress levels,nutrition,BMI,whether you're depressed or not (all from Disco online surveys) 

Edited June 20, 2018 by Craai

[eibmoZ]

Few things, in addition to your health stats (blood pressure/cholesterol/blood sugar) and activity levels, they also check stuff like stress levels,nutrition,whether you're depressed or not (all from Disco online surveys)

Jip all those are excellent and as they where previous years...

 

 

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[Grebel]

I've experienced a frustrating issue with Vitality points and none of the "specialists" at Vitality seems to get the problem I've been trying to explain that Vitality does not register Indoor Cycling on Suunto to allocate points. Nearly half of the call centre agents explain to me that I have to understand that Discovery only accepts data from a select list of fitness equipment, and then tell me that Suunto is one of them (and I am using Suunto).

 

Using a Suunto Spartan, all sport modes will earn you the 300 points or 450 points (elite fitness) for >80% HR over 30 minutes; except for Indoor Cycling. I am using a Power Meter, HR meter & Cadence Sensor - But Vitality sees the training file as "unconfirmed", because according to their system I edit the file after training, which I do not need to do. I have now mailed them .3dp files, .fit files and .tcx files, but they just do not get the problem.

 

So now, I use my Ambit to record the training as Circuit Training, sync the Ambit to earn my Vitality points and then Sync the Spartan as Indoor Cycling to get the info into Movescount and Training Peaks.

 

Any thoughts?

 

Is using your phone an option to record the HR data? I have been using my phone to record the HR data with Samsung Health and that uploads automatically. All Vitality are interested in is the HR data. My Garmin HR Belt is recognized by my S7 so that helps. When I ride I use the Garmin mounted to my bars to see the info I need while the S7 also records the data for Vitality points.

 

Use the Suunto to track the training part so you can edit etc and then use your phone to record the HR data?

[Grebel]

Any guidance on how vit does your vitality age?

Im 38 in sept, just got rated 39 as my age?

All measures well within range except my blood pressure which is slightly high. 140/90.

 

But this has always been the case. As for exercise, i have not missed a weekly goal in 81 weeks.

 

How come my age is older?

 

 

Sent from my iPhone using Tapatalk

 

I don't think I have met anybody that has a vitality age the same as their actual age...

 

I am 47 this year and my Vitality age is 51 

[Hamstring]

I don't think I have met anybody that has a vitality age the same as their actual age...

 

I am 47 this year and my Vitality age is 51 

I was 44 and my V age was 44 last year, but then this year i'm having a little more wine and my age is 51 this year

[lechatnoir]

filled in all my LCHF food detail and suddenly I'm Methusela...

[Velouria]

I don't think I have met anybody that has a vitality age the same as their actual age...

 

Completely right!

 

*Humble brag*

 

I'm 40 and my vitality age is 39

[Curbie]

I have only two issues with Discovery at present, and it is all related to Vitality and the Shoe Booster. Oh, and it's not that yet again some feeble technical issue is the reason why there is a delay in payback as at today 

 

I could very well be the one at fault, or even the one not informed but for several weeks already neither Discovery personnel nor 3rd party vendors have been able to set me on the correct course to resolve my issue - so hopefully a Discovery Guru, or fellow Hubber could shed some light on the following - all advice/suggestions or fix will be much appreciated.

 

Firstly, my daughter activated her shoe booster sometime in April already. The entire process according to procedure on the App as well as with Sportsman's -- however, the salesman at Sportsman's was over eager to earn his commission so 'SOLD' my daughter a size to big. This was promptly rectified the next day by returning the shoes, in exchange for a size smaller. First problem, of course Sportsman's did not have the correct size so had to order in from CT all the while confirming that the SALE would not go through on the original invoice. Apparently, Sportsman's did not hold onto the agreement and processed all as 'CANCELLATION', only to be debited when the smaller pair arrived. All has been explained to Discovery on several queries, and still now some 2 months later - this matter remains "please be patient, we are aware of your query and it will be dealt with in due course ..."  Seriously, how long does it need to take.

 

I am also trying to activate shoe booster for my wife on her own profile, again without success as for days on end all she gets is an error 500 !! The very same for when trying to log a query in this regard.

 

How do I go about dealing with a HUMAN for attention and closure ?

Edited June 20, 2018 by Curbie

[Frosty]

I don't think I have met anybody that has a vitality age the same as their actual age...

 

I am 47 this year and my Vitality age is 51

we haven’t met, so your statement is true for me... [emoji16] my real and vitality age are the same.

 

Born in ‘73 = 45

 

 

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