Escapee.. Posted August 20, 2018 Share On the Bad Bike Service thread I just want to say thanks to Just Cycles for the Great Service!! Dropped my bike off at 9h30 in the morning and got a call at 15h00 to collect my bike. Fruity and NotSoBigBen 2 Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3366412 Share on other sites More sharing options...
SwissVan Posted August 20, 2018 Share It’s all about arse covering exercises: Bike shop should cover their arse and do a receiving inspection and notify the owner ASAP before proceeding with further work. Owner in turn does the same when he picks up bike after the work has been done and before he drives off into the distance. Bikes are relatively simple and the majority of complaints can be seen quickly. The above is especially true if you don’t have a time developed relationship with the bike shop or customer. Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3366435 Share on other sites More sharing options...
stefmeister Posted August 20, 2018 Share It’s all about arse covering exercises: Bike shop should cover their arse and do a receiving inspection and notify the owner ASAP before proceeding with further work. Owner in turn does the same when he picks up bike after the work has been done and before he drives off into the distance. Bikes are relatively simple and the majority of complaints can be seen quickly. The above is especially true if you don’t have a time developed relationship with the bike shop or customer.Yup, very true unfortunately. The LBS I use from time to time when I'm too busy to do it myself or when it comes to wheel repairs will bend over backwards, yet the shop where I spend literally 100 times more money just see me as another sale with zero effort involved. quickdraw 1 Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3366579 Share on other sites More sharing options...
Eldron Posted August 20, 2018 Share Yup, very true unfortunately. The LBS I use from time to time when I'm too busy to do it myself or when it comes to wheel repairs will bend over backwards, yet the shop where I spend literally 100 times more money just see me as another sale with zero effort involved. It should work both ways though - surely rewarding the shop that gives you the great service is the right way to go? The shop getting all the cash will feel no need to change if the dollars keep rolling in..... Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3366584 Share on other sites More sharing options...
stefmeister Posted August 20, 2018 Share It should work both ways though - surely rewarding the shop that gives you the great service is the right way to go? The shop getting all the cash will feel no need to change if the dollars keep rolling in.....Yes, and no to an extend. My lbs is more of a service/repair shop, so not a retailer. But ja, I've decided I will let the money do the talking from now on. Dirkitech and Eldron 2 Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3366599 Share on other sites More sharing options...
NotSoBigBen Posted August 20, 2018 Share On the Bad Bike Service thread I just want to say thanks to Just Cycles for the Great Service!! Dropped my bike off at 9h30 in the morning and got a call at 15h00 to collect my bike. I'll pass on the message, thanks! Escapee.. 1 Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3366651 Share on other sites More sharing options...
Escapee.. Posted August 20, 2018 Share I'll pass on the message, thanks! Some rude old man working in the shop though Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3366665 Share on other sites More sharing options...
NotSoBigBen Posted August 20, 2018 Share They should let that guy go!Some rude old man working in the shop though Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3366770 Share on other sites More sharing options...
droo Posted August 21, 2018 Share Conversely could do a series of documentaries on bikes that come into workshops after the owner watched a 'how to do it' video online. You've clearly spent more than a few weeks in a workshop... Jewbacca, Danger Dassie and Sportopia Cycles 3 Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3367017 Share on other sites More sharing options...
Hairy Posted August 21, 2018 Share Conversely could do a series of documentaries on bikes that come into workshops after the owner watched a 'how to do it' video online. ppfffftttt .... "what can go wrong" if you have a "big enough hammer and chisel" ? ? ? Danger Dassie, Headshot and BigDL 3 Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3367129 Share on other sites More sharing options...
Headshot Posted August 21, 2018 Share ppfffftttt .... "what can go wrong" if you have a "big enough hammer and chisel" ? ? ?One of my favourite tools is my shot filled rubber mallet. I can hit things and it doesn't leave a mark. That and a long metal pipe for added leverage on tight bolts. For working on cars that is. Hairy 1 Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3367239 Share on other sites More sharing options...
lechatnoir Posted August 21, 2018 Share Conversely could do a series of documentaries on bikes that come into workshops after the owner watched a 'how to do it' video online. Well, a mystery noise was tracked down by the LBS to be some Shimano SPD pedals - which are apparently non-serviceable, so new ones would be quoted for... . Took me about 10 keystrokes and a mouse-click to find a gazillion videos on how to service them You've clearly spent more than a few weeks in a workshop... How I wish some workshops would watch some 'how to' videos... (present company excepted) Rudi Pollard and Mathieu_Schneuwly 2 Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3367254 Share on other sites More sharing options...
Hairy Posted August 21, 2018 Share One of my favourite tools is my shot filled rubber mallet. I can hit things and it doesn't leave a mark. That and a long metal pipe for added leverage on tight bolts. For working on cars that is. you own a Landy then? Grubscrew, BigDL and peetwindhoek 3 Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3367295 Share on other sites More sharing options...
Hairy Posted August 21, 2018 Share Well, a mystery noise was tracked down by the LBS to be some Shimano SPD pedals - which are apparently non-serviceable, so new ones would be quoted for... . Took me about 10 keystrokes and a mouse-click to find a gazillion videos on how to service them How I wish some workshops would watch some 'how to' videos... (present company excepted)Jeezzzz..... all they have to do is read Pinkbike! https://www.pinkbike.com/news/park-tool-pedal-service-tech-talks-video.html Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3367300 Share on other sites More sharing options...
Danger Dassie Posted August 26, 2018 Share You've clearly spent more than a few weeks in a workshop... I've also watched many a YouTube vide Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3369915 Share on other sites More sharing options...
JohanLotter Posted December 5, 2018 Share I had some bad service from a bike shop in Paarl today. Sent my alu Anthem in for pivot service which was long due. The mechanic scratched the pivot and it looks like he cracked the pivot bolt head in the process as well. The owner fist told me that the scratches were ther beforehand but later on advised that it can be coverd up with nail polish. How does one go about it? gummibear 1 Link to comment https://forum.bikehub.co.za/topic/177859-bad-bike-services/page/8/#findComment-3425057 Share on other sites More sharing options...
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