Canyon Aeroad - Read if you planning on purchasing one

[Quagga]

OP, any updates on what you are doing further? Taking the "Crash" replacement or insurance and buying another frame? 

If his insurance sees this thread they might also refuse to pay out as he was not using the bike as designed to be used.

[shaper]

What happened to the other 2 frames.... they repairable?

[Bateleur1]

What happened to the other 2 frames.... they repairable?

 

If I remember correctly he had to saw them in half.

[RocknRolla]

What happened to the other 2 frames.... they repairable?

Not after they were cut up by the OP

[karma]

Please get the 3rd replacement, size 60 please, send link to Classified...

[Edition 507]

Trying to drag this out to Friday.

 

Let's just sit on this a bit and we might reach Friday 

[eddy]

This is not the first warranty refusal for a warrantee-able crack I have seen. I think if more clients post their stories on the brand then potential buyers can weigh up those options before parting with money.

I have a Niner I bought from you that broke after I pulled it through my crack.

 

Should I ask Canyon whether it is a warantee-able matter?

[Jewbacca]

Let's just sit on this a bit and we might reach Friday 

Just be careful where you sit... BikeHub might not feel the need to renew this topic if people keep throwing their weight around incorrectly

[dirtypot]

I have a Niner I bought from you that broke after I pulled it through my crack.

 

Should I ask Canyon whether it is a warantee-able matter?

 

Bang bang

[SwissVan]

Let's just sit on this a bit and we might reach Friday 

 

Yep...as long as peeps think its normal to ride your light weight racing bicycle sitting on the top tube 

 

Hopefully we can even get some live video, not of pro's but of us wannabes getting a speed wobble as they hook the back of their shorts or shirt on the saddle nose 

[Capricorn]

This is not the first warranty refusal for a warrantee-able crack I have seen. I think if more clients post their stories on the brand then potential buyers can weigh up those options before parting with money.

While I do appreciate there are cases out there where the manufacturer stiffs the end user by not honoring warranties, each case must be taken on it's merit.

Therefore, on what facts of this particular situation are you basing your position regarding what falls within the warranty?

[Barend de Arend]

What happened to the other 2 frames.... they repairable?

 

Probably, yes.

 

He chopped them up, though.  Canyon wants to avoid people selling on the old (broken) frames, so you need to either send them back or chop them up.

 

Chopping up is cheaper than shipping.  It's common practice in the industry.

 

Sometimes you have to chop up the BB separately and send that back.  It usually has a stamped serial number.

[Barend de Arend]

Yep...as long as peeps think its normal to ride your light weight racing bicycle sitting on the top tube 

 

Hopefully we can even get some live video, not of pro's but of us wannabes getting a speed wobble as they hook the back of their shorts or shirt on the saddle nose 

 

I've had exactly that.  Something in the shirt pocket got stuck on the piece of plastic that holds the saddle rails to the saddle nose.  Brown pant time.

[DieselnDust]

I was once shafted by a bike manufacturer. Head tube cracked and I had to send them the head tube with part of the top and down tubes and the bb shell. I went bos with the angle grinder and sent the requested sections to them only for them to turn around and tell me they can't warranty the frame because I could have cracked the frame while destroying it. Nice little Italian company building bikes for a British brand. The shop was so ashamed they replaced my frame and covered the shipping.

 

Still I won't buy a bike from that manufacturer again.  In the OP's case Canyon replaced 2 frames.... That says a lot. So they definitely honored the warranty.

Can't keep giving away new frames if the end user is abusing it.

Would Basso honor warranty fro TT sitting?

[eddy]

Would Basso honor warranty fro TT sitting?

Twice .

[Patchelicious]

I was once shafted by a bike manufacturer. Head tube cracked and I had to send them the head tube with part of the top and down tubes and the bb shell. I went bos with the angle grinder and sent the requested sections to them only for them to turn around and tell me they can't warranty the frame because I could have cracked the frame while destroying it. Nice little Italian company building bikes for a British brand. The shop was so ashamed they replaced my frame and covered the shipping.

 

Still I won't buy a bike from that manufacturer again.  In the OP's case Canyon replaced 2 frames.... That says a lot. So they definitely honored the warranty.

Can't keep giving away new frames if the end user is abusing it.

Would Basso honor warranty fro TT sitting?

 

T&C...

 

Basso warrants to the original purchaser that the product is free of defects in material and workmanship for a period of three years from purchase date. Warranty application is subject to the prior registration of your BASSO bike or Microtech part on https://www.bassobikes.com/warranty.html within 10 days from the date of purchase.

The warranty applies to BASSO and MICROTECH branded parts. It is non-transferable to a second owner, even if within the validity period.

This warranty does not cover normal wear and tear, improper assembly, improper follow-up maintenance, installation of components, parts or accessories not originally intended for or compatible with the bicycle as sold, damage or failure due to accident, misuse, abuse, or neglect, labor charges for part replacement or changeover, transport costs to return the warranty parts to the dealer, country distributor or to Basso Italian warehouse.

The warranty does not apply to custom paint or finishes.

This limited warranty does not cover products used in rental operations.

Important warning tips: Carbon fiber damages are often not visible to a naked eye. After a major impact, or after several minor impacts, a carbon part looks normal but this does not mean that is not damaged.

There are a number of situation that can damage a carbon fiber part, we like to bring to your attention what are the most hidden every day events that can cause an inner damage to your carbon bike: Such as taking at high speed a pothole or speed deterrents curbs across your way, or even simply the water drains that you encounter on your everyday training road. You should always exercise care and good judgment whenever you ride.

If you feel a major impact, not necessarily in an accident, or experience one of the above situation, please take your bike or carbon part to a BASSO dealer and have your bike inspected for your own safety. An annual general inspection and service to your bike is also suggested for your own safety.