The deteriorating classifieds culture

[cadenceblur]

24 minutes ago, JBK said:

that's new - and that's the answer - just go and give bad reviews - might shake them up

I’ve just reviewed a rude time waster now . 

Edited July 8, 2024 by cadenceblur
Spelling

[Hairy]

21 hours ago, Mountain Bru said:

What would really make the classifieds next level amazing would be if you could select an option in your profile to only sell to guys with a certain number of forum posts, and only buy from guys with a certain number of forum posts, and if turning that on somehow brought back comments on the classifieds 🤩🤩🤩

Interesting point ... if at the time of generating the add, the seller can select if they want to allow or disallow comments. 

[Vaultboy]

28 minutes ago, JBK said:

that's new - and that's the answer - just go and give bad reviews - might shake them up

Seems like a recipe for reviewbombing. I would prefer to only be able to review after bona fide sales. 

[Matt]

1 hour ago, JBK said:

…

Pity that you cant review someone with whom you did not buy something from. 

 

1 hour ago, cadenceblur said:

You can review someone without a purchase. 

This is incorrect. Yes, technically possible to post a review but it’s against our Review policy:

https://help.bikehub.co.za/en/articles/5778178-user-review-policy
 

Reviews may only be added where a sale happened or a firm agreement was in place
As per our Terms of service: User reviews should only be submitted where an agreement to transact exists or a transaction was concluded on Bike Hub. We reserve the right to remove feedback that relates to negotiations or communications where there was no agreement and/or a transaction did not take place or relates to a transaction not initiated via Bike Hub.

In short, if a sale wasn't concluded or there was no agreement to sell in place you should not be posting a review. If this cannot be verified we may prevent you from posting a review or remove a review.

[shaper]

1 hour ago, cadenceblur said:

You can review someone without a purchase. 

Edit: I see Matt posted the same

Maybe you should read bikehubs FAQ/Help centre

This has been discussed many times over the years, reviewing without purchasing opens it up to abuse for many reasons, no responses like you get, missed out on a deal or just didn't like the tone....

Reviews may only be added where a sale happened or a firm agreement was in place

https://help.bikehub.co.za/en/articles/5778178-user-review-policy

Edited July 8, 2024 by shaper

[babse]

30 minutes ago, Hairy said:

Interesting point ... if at the time of generating the add, the seller can select if they want to allow or disallow comments. 

dibs

[cadenceblur]

Okay, so the bad behavior will just continue then. Good luck to the others that come across these individuals then.

May they continue with impunity!

[MORNE]

1 hour ago, rampies said:

Can I also switch off the reviews I resolved ("don't like") to give a true impression ("fake") my review stats?
I read it is quite commonplace nowadays with cycling gear.

PS. Definitely a slow work day - 3 posts! I might be losing my job soon, but hey, I only have 77 more posts to go!

Noob…you should have made your edit a new post all together👀 

[MORNE]

44 minutes ago, Hairy said:

Interesting point ... if at the time of generating the add, the seller can select if they want to allow or disallow comments. 

I

[Matt]

38 minutes ago, cadenceblur said:

Okay, so the bad behavior will just continue then. Good luck to the others that come across these individuals then.

May they continue with impunity!

Unfortunately as far as reviews are concerned a line has to be drawn somewhere. You'll find our policy is similar to many other platforms. As others have noted, if it's left totally open there's far too much room for abuse and subjectivity... and then the whole thing falls apart.

We have considered other means to encourage & highlight positive behaviour. And, would welcome any fresh ideas. For example, those who respond to messages within X number of hours/days get a "Responds quickly" badge.

That doesn't solve for the time wasters, but at least surfaces those who are unlikely to waste time. 

[betaboy]

19 hours ago, ACE Cycles said:

Coming from someone that sold on this platform for a living, those you speak of spend more time talking k@k and stroking their fragile egos than they do in actually buying anything

There are 2 kinds of hubbers, those that do, and those that talk

…Eish, talk about taking that KOM! 😅

[betaboy]

2 hours ago, JBK said:

My opinion on this is that some people have all their notification settings switched off and they don't list their telephone numbers so they simply do not receive the messages requesting info or offers to purchase. I wanted to buy a saddle from someone and sent about 5 messages over the course of about 8 or 9 days asking for them to please make contact so that I could buy the saddle. I wasn't going to negotiate or anything. Eventually I got so the hell in that I offered them half - thinking that will maybe get their attention. They replied a few days later that it was sold.

Pity that you cant review someone with whom you did not buy something from. 

I’ve also experienced the..  oh it’s sold. I normally ask, please have the decent courtesy to update your ad! Or someone selling but not selling, if that makes sense. Maybe some people just need online presence because their therapist thought it was a good idea, to put yourself and your gear out there? Who knows? 😂

[robbybzgo]

One unfortunate point is that if (after a sale) you give the seller a low rating for not selling you what he advertised or not supplying you according to your specs, as requested, he will give you a low rating back (making up a false story) just out of spite because you gave him a low rating.

There should be a referee (admin) to adjudicate should this matter arise.

[Nick]

52 minutes ago, robbybzgo said:

One unfortunate point is that if (after a sale) you give the seller a low rating for not selling you what he advertised or not supplying you according to your specs, as requested, he will give you a low rating back (making up a false story) just out of spite because you gave him a low rating.

There should be a referee (admin) to adjudicate should this matter arise.

We do offer Bike Hub Pay where you can simply return the item and get refunded if it's not as described.

That said, would adjudication of reviews be feature you'd be willing to pay for? Because its horribly time consuming to gather all the communications from both parties. Then you have to hope you can actually make enough sense of it to come to a reliable finding. In the end, it'd likely be far more expensive than just using Bike Hub Pay from the start.

[JBK]

2 hours ago, robbybzgo said:

One unfortunate point is that if (after a sale) you give the seller a low rating for not selling you what he advertised or not supplying you according to your specs, as requested, he will give you a low rating back (making up a false story) just out of spite because you gave him a low rating.

There should be a referee (admin) to adjudicate should this matter arise.

This is so 100% true - I'm proper mulling over giving a review for 3 or 4 stars because the seller did not make full disclosure on the colours - in the pictures it was clearly black with white branding but on arrival it was black with pink branding. The seller said, "oh couldn't you see in the pictures ?". I said "no" and asked a few people who agreed that the pink was clearly white in the pics. The seller should've offered to take the item back with refund but he did not. If he had, I still would've kept the item and given him a star rating. But I know that if I give him 3 or 4 stars he'll be pissed and come back at me and he really was a really nice guy. 

2 hours ago, Nick said:

We do offer Bike Hub Pay where you can simply return the item and get refunded if it's not as described.

That said, would adjudication of reviews be feature you'd be willing to pay for? Because its horribly time consuming to gather all the communications from both parties. Then you have to hope you can actually make enough sense of it to come to a reliable finding. In the end, it'd likely be far more expensive than just using Bike Hub Pay from the start.

This isn't really, always the solution. As above, I still would've kept the item but the seller should've disclosed in the advert, in the discussions or offered to refund and return. 

[Hairy]

27 minutes ago, JBK said:

This is so 100% true - I'm proper mulling over giving a review for 3 or 4 stars because the seller did not make full disclosure on the colours - in the pictures it was clearly black with white branding but on arrival it was black with pink branding. The seller said, "oh couldn't you see in the pictures ?". I said "no" and asked a few people who agreed that the pink was clearly white in the pics. The seller should've offered to take the item back with refund but he did not. If he had, I still would've kept the item and given him a star rating. But I know that if I give him 3 or 4 stars he'll be pissed and come back at me and he really was a really nice guy. 

This isn't really, always the solution. As above, I still would've kept the item but the seller should've disclosed in the advert, in the discussions or offered to refund and return. 

Pink is red with a little white, and we all know #RedBikesAreFaster, so the pink will add a little speed.

Bad jokes aside, not cool if the pics were misleading .