Titan Racing Disappointment

[Nielv1]

So I just need to rant about my current disappointment with Titan Racing bikes. 

 

I own one of their hardtail MTB's and absolutely love the bike. Thus I had to issue looking at them as a brand when I was searching for a gravel bike. With the recent launch of the Switch Gen 2 I was intrigued. Stock was moving fast and getting hold of a dealer with stock took some searching.

I was eyeing the Carbon Pro model as it had everything I wanted/needed on a bike. I prefer internal cable routing and this particular model had external routing. So I called Titan Racing head office before pulling the trigger and spoke to a helpful gentlemen enquiring if I can swop handlebars in future and change routing to internal routing. I was assured that it can be done as all Switch models have the same frame etc and that headset, spacers etc will need to be swopped.  This was reassuring and I pulled the trigger on the bike.

Now two weeks later I was thinking of doing the modifications and surprise surprise now I'm told by the dealer I purchased from and Titan Racing themselves that such a change is not possible.

Why give me the wrong impression in the first place when I clearly asked about this? Do you really know that little about your own product?

All in all, I'm done with the @Titan Racing Bikes brand after this. Expensive lesson learned, I will sell my Titan bikes and move on.

Absolutely disgusted by this.

[ajnkzn]

🍿

[no calves]

28 minutes ago, Nielv1 said:

So I just need to rant about my current disappointment with Titan Racing bikes. 

 

I own one of their hardtail MTB's and absolutely love the bike. Thus I had to issue looking at them as a brand when I was searching for a gravel bike. With the recent launch of the Switch Gen 2 I was intrigued. Stock was moving fast and getting hold of a dealer with stock took some searching.

I was eyeing the Carbon Pro model as it had everything I wanted/needed on a bike. I prefer internal cable routing and this particular model had external routing. So I called Titan Racing head office before pulling the trigger and spoke to a helpful gentlemen enquiring if I can swop handlebars in future and change routing to internal routing. I was assured that it can be done as all Switch models have the same frame etc and that headset, spacers etc will need to be swopped.  This was reassuring and I pulled the trigger on the bike.

Now two weeks later I was thinking of doing the modifications and surprise surprise now I'm told by the dealer I purchased from and Titan Racing themselves that such a change is not possible.

Why give me the wrong impression in the first place when I clearly asked about this? Do you really know that little about your own product?

All in all, I'm done with the @Titan Racing Bikes brand after this. Expensive lesson learned, I will sell my Titan bikes and move on.

Absolutely disgusted by this.

The Empire model is routed that way with their prime 1 piece handlebar. Take the fork out and see if the fork is cut for it. Cant believe that they would make 2 versions of the same fork. The tooling and moulding would just be to expensive

[milky4130]

Pinging @Titan Racing Bikes while I’m popping the kernels 🍿 

[IceCreamMan]

Wednesday is the new Friday. 

[WaynejG]

[Showtime]

It's always annoying when people say things to make a sale when they actually don't know. It doesn't take away from their overall product offering, value and quality for me but I can understand why you are frustrated.

[Shebeen]

11 hours ago, Nielv1 said:

So I just need to rant about my current disappointment with Titan Racing bikes. 

 

I own one of their hardtail MTB's and absolutely love the bike. Thus I had to issue looking at them as a brand when I was searching for a gravel bike. With the recent launch of the Switch Gen 2 I was intrigued. Stock was moving fast and getting hold of a dealer with stock took some searching.

I was eyeing the Carbon Pro model as it had everything I wanted/needed on a bike. I prefer internal cable routing and this particular model had external routing. So I called Titan Racing head office before pulling the trigger and spoke to a helpful gentlemen enquiring if I can swop handlebars in future and change routing to internal routing. I was assured that it can be done as all Switch models have the same frame etc and that headset, spacers etc will need to be swopped.  This was reassuring and I pulled the trigger on the bike.

Now two weeks later I was thinking of doing the modifications and surprise surprise now I'm told by the dealer I purchased from and Titan Racing themselves that such a change is not possible.

Why give me the wrong impression in the first place when I clearly asked about this? Do you really know that little about your own product?

All in all, I'm done with the @Titan Racing Bikes brand after this. Expensive lesson learned, I will sell my Titan bikes and move on.

Absolutely disgusted by this.

So you phoned a guy and asked if the Carbon Pro has internal routing

https://titanracingbikes.com/bikes/switch-gen2-pro/

Looks like it does. So you might have a different model?

 

beyond that, obviously you've paid your money, but your tone and attempt to illicit an online response by tagging the company is such a Karen move. maybe it works for you, 

 

[Super Sywurm]

24 minutes ago, Shebeen said:

So you phoned a guy and asked if the Carbon Pro has internal routing

https://titanracingbikes.com/bikes/switch-gen2-pro/

Looks like it does. So you might have a different model?

 

beyond that, obviously you've paid your money, but your tone and attempt to illicit an online response by tagging the company is such a Karen move. maybe it works for you, 

 

Correct me if I'm wrong, but I think the OP was actually talking about these cables. Seems like both sides might be miscommunicating a bit.

[rock]

is the dealer who said it can't be done going to be named?

[Shebeen]

29 minutes ago, Super Sywurm said:

Correct me if I'm wrong, but I think the OP was actually talking about these cables. Seems like both sides might be miscommunicating a bit.

oh ja. I can't see a reason why this couldn't be done. In the same breadth beyond the clean look I can't see that being reason enough to really want such an impractical setup.

 

so @Nielv1 do you feel a bit better now that you got this one off your chest? please let us know when the bargain bikes are hitting the classifieds section.

[BuffsVintageBikes]

I had no idea people were so passionate about internal cable routing, wow 😲

[Mongoose!]

Simple solution is to just fit  wireless Bluetooth brakes 🙃

[HdB]

Being unhappy with a purchase because it or the advice you received doesn't match your expectations, I get. Selling that bike, ok, sure.

But to sell the bike that you admit you "absolutely love", just because it has the same brand name on it? A little bit "Cutting off your nose to spite your face", don't you think?

And to be "absolutely disgusted" - a bit social media hysteria level there. Putting your hand in poo, disgusting. Theft of critical infrastructure during widespread power outages, disgusting. Not getting exactly what you wanted and paid for? Very annoying, yes, but disgusting?

[Titan Racing Bikes]

Morning. Evert, our coastal sales rep, is busy with this. We'll dig out the info to figure out where the comms went wrong. 

For Le Hub, we're on it and will update accordingly. 

[no calves]

55 minutes ago, Super Sywurm said:

Correct me if I'm wrong, but I think the OP was actually talking about these cables. Seems like both sides might be miscommunicating a bit.

The empire model above this has full internal routing through the headset by the looks of things. (just looked on a website of a certain bike shop) so don't quote me on this.

 

If that is the case i am sure the Pro model's fork is already cut to do the same???