At what point is "name & shame" acceptable on BH?

[OVERDRIVE]

Once the cash hits my account-as seller you must send and send waybill. Reputation more NB than anything else. 

Ask @Matt to text the gent and ask him to pay, which I think is amicable. Failing which...

[Jewbacca]

47 minutes ago, OVERDRIVE said:

Once the cash hits my account-as seller you must send and send waybill. Reputation more NB than anything else. 

Ask @Matt to text the gent and ask him to pay, which I think is amicable. Failing which...

What on earth is wrong with you?

Are you actively denying the pitchfork wielding mob their time to shine?

BURN THE WITCH!

[OVERDRIVE]

2 minutes ago, Jewbacca said:

What on earth is wrong with you?

Are you actively denying the pitchfork wielding mob their time to shine?

BURN THE WITCH!

🤣

[MORNE]

[MajG]

4 hours ago, nox1111 said:

I bought a hub from a seller on BH on the 19th of March. The gent is selling under his own name, but is a shop owner also.

He advertised a few different hubs in various configurations - but all with interchangeable freehub bodies.

I inquired as to taking one of the centerlock hubs with an XD driver rather than the MS driver that was on there and he agreed. Sent me 'n photo with the driver in place on said hub.

He made the price for the hub and I paid him for the hub and shipping first thing the next morning. Seller said that he will send the waybill number at lunchtime. (he's far from me)

Payment was done by 8:29am.

Then the waiting started.

On the 20th I reminded him to send me the waybill number if he has not already. no reply.

On the 25th I reminder him to send me the waybill number if he has not already. no reply.

I phoned him. he did not answer but returned my call, and he had to be reminded who I was.

On the 26th I reminded him again - and then he sent me the waybill number. Hooray.

On the 28th I picked up the package and rushed home. First thing you do with a package, rip it open and spin for hub sound. Aaaaand nothing. no sound. No engagement.  Turns out the freehub spins well... freely in both directions. I take the freehub off - and there's only one ratchet ring and spring in the hub.  One spring and one ratchet ring missing.  I immediately send the gent a video, photo and explanation of what's missing.  Seller replies that he'll look for it.

2 April. I remind him re this at 9:40am and then at 20:52pm. He replies after nine that he is looking for a spring.

4 April (Thursday). I tell him that if he can't find the part by Tuesday the 9th, that he must please refund my money including shipping and I'll return the hub to him. No reply.

5 April - reminder for this. No reply.

8 April (Monday) I find the parts locally for a decent price and give him the option to pay for the parts or refund my money and get the hub back. no replies.

9 April (Tuesday) I ask him what he chose. I have the part wrapped and ready to be sent. He then sends a voice message saying he's not willing to pay for the parts, since the hub is worth more than i paid.  I didn't make the price and the hub I bought was not needing any parts based on our discussions.
I reply that that's fine. I'll send the hub back, as soon as he refunds my money. I carried all the risk up to now, and that this time around, he can do the EFT first.
 

10 April. (Wednesday) he send me a message saying I must send the hub back, and when he receives it he will do the refund. I'm sorry, but so far no reason to trust that I will get my money back. I reply to that effect.
By now my blood is boiling. I let him know that my patience is wearing thin and that that I've asked around, that he is supposedly a nice guy that does decent business. But that that does not help me when this is the kind of service I receive.  Having to drive all communication and no resolve from his side.

I receive more comms from him saying that he can't give me my money back until I send the part, and that his company is not as big as the one I work for (references the company I work for), and because of that, I won't understand why he can't do the refund before he gets the part back.

So far his word has been worth 0 on a contract.

I have all communication on whatsapp.

now keyboard warriors; gallery - do I return the hub and twiddle thumbs hoping he refunds me? Do i name and shame?  Or do I go drastic, and take both legal steps, give his business a kick in the teeth and name and shame him on here and FB?  And yes, I know its small change, but its the principle that has me extremely pissed off here.

 

 

 

Was he selling 3 hubs in 1 ad?

All 3 dt swiss hubs

Edited April 10 by MajG
Missing info

[betaboy]

6 minutes ago, MajG said:

Was he selling 3 hubs in 1 ad?

All 3 dt swiss hubs

Eish, …the internal investigation unit has been deployed, but in the meantime manne, let’s brAAi! 🤣

[reteid]

you paid for x on 19 March and today 10 April you still do not have what you paid for is the bottom line. Seller is well aware of situation so cannot argue that he did not know of your justified displeasure. I would like to know who the seller is as I will then file that name under my names of who not to do business with in the feature.

[Nakoota]

name them name them name them!

Quick, I have to get back to work and can't miss a good 16th century burning at the stake.

[hansolo]

Frustrating and seems to be a more common occurrence/higher risk when buying online...

I bought sunglasses that arrived broken and another item had parts missing, I was refunded both times but still a major waste of time. Takealot won't accept returns immediately at their pickup points so you have to log a return and go back at a later stage.

Hope you the issue sorted, "die wiel draai'...

Part of me wishes you can charge for the time/effort spent on issues like this (and answering telemarketing calls).

Edited April 11 by hansolo
Add more details

[Pandatron]

12 minutes ago, hansolo said:

Frustrating and seems to be a more common occurrence/higher risk when buying online...

I bought sunglasses that arrived broken and another item had parts missing, I was refunded both times but still a major waste of time. Takealot won't accept returns immediately at their pickup points so you have to log a return and go back at a later stage.

Hope you the issue sorted, "die wiel draai'...

Part of me wishes you can charge for the time/effort spent on issues like this (and answering telemarketing calls).

Huh ? This wasnt a takealot order, it was a bikehub buy. Can we keep on track here. The Mob is ready

[cadenceblur]

This guy is underestimating the impact of this on his business as well, particularly if he is also trading under his own name.

OP - you have asked for advice and the general consensus is clear, so over to you.

You owe it to us all in the event that we might have dealings with the individual some time in the future.

His behavior is inexcusable.

Have to ask - what are his ratings like? Ay red flags in the reviews?

 

 

[The Ouzo]

13 hours ago, Ruben Hechter said:

List the hub on Bikehub and ask him to buy it back using the bikehub pay feature. 

this is probably the least risky way to do things for both parties

 

but its mini friday, our pitch forks are primed and we're itching to lynch someone, name and shame

[MORNE]

10 hours ago, betaboy said:

Eish, …the internal investigation unit has been deployed, but in the meantime manne, let’s brAAi! 🤣

bikehub overlords noticing an exponential increase in DTswiss searches in classifieds…

 

[Koos Likkewaan 2]

This was started in the Fraud Alert section.

No use to anyone if nobody knows who we are warned about as potentially doing fraudulent deals..😁

[DieselnDust]

16 hours ago, nox1111 said:

I bought a hub from a seller on BH on the 19th of March. The gent is selling under his own name, but is a shop owner also.

He advertised a few different hubs in various configurations - but all with interchangeable freehub bodies.

I inquired as to taking one of the centerlock hubs with an XD driver rather than the MS driver that was on there and he agreed. Sent me 'n photo with the driver in place on said hub.

He made the price for the hub and I paid him for the hub and shipping first thing the next morning. Seller said that he will send the waybill number at lunchtime. (he's far from me)

Payment was done by 8:29am.

Then the waiting started.

On the 20th I reminded him to send me the waybill number if he has not already. no reply.

On the 25th I reminder him to send me the waybill number if he has not already. no reply.

I phoned him. he did not answer but returned my call, and he had to be reminded who I was.

On the 26th I reminded him again - and then he sent me the waybill number. Hooray.

On the 28th I picked up the package and rushed home. First thing you do with a package, rip it open and spin for hub sound. Aaaaand nothing. no sound. No engagement.  Turns out the freehub spins well... freely in both directions. I take the freehub off - and there's only one ratchet ring and spring in the hub.  One spring and one ratchet ring missing.  I immediately send the gent a video, photo and explanation of what's missing.  Seller replies that he'll look for it.

2 April. I remind him re this at 9:40am and then at 20:52pm. He replies after nine that he is looking for a spring.

4 April (Thursday). I tell him that if he can't find the part by Tuesday the 9th, that he must please refund my money including shipping and I'll return the hub to him. No reply.

5 April - reminder for this. No reply.

8 April (Monday) I find the parts locally for a decent price and give him the option to pay for the parts or refund my money and get the hub back. no replies.

9 April (Tuesday) I ask him what he chose. I have the part wrapped and ready to be sent. He then sends a voice message saying he's not willing to pay for the parts, since the hub is worth more than i paid.  I didn't make the price and the hub I bought was not needing any parts based on our discussions.
I reply that that's fine. I'll send the hub back, as soon as he refunds my money. I carried all the risk up to now, and that this time around, he can do the EFT first.
 

10 April. (Wednesday) he send me a message saying I must send the hub back, and when he receives it he will do the refund. I'm sorry, but so far no reason to trust that I will get my money back. I reply to that effect.
By now my blood is boiling. I let him know that my patience is wearing thin and that that I've asked around, that he is supposedly a nice guy that does decent business. But that that does not help me when this is the kind of service I receive.  Having to drive all communication and no resolve from his side.

I receive more comms from him saying that he can't give me my money back until I send the part, and that his company is not as big as the one I work for (references the company I work for), and because of that, I won't understand why he can't do the refund before he gets the part back.

So far his word has been worth 0 on a contract.

I have all communication on whatsapp.

now keyboard warriors; gallery - do I return the hub and twiddle thumbs hoping he refunds me? Do i name and shame?  Or do I go drastic, and take both legal steps, give his business a kick in the teeth and name and shame him on here and FB?  And yes, I know its small change, but its the principle that has me extremely pissed off here.

 

 

 

What’s the other side of this saga and who are we dealing with so I can avoid 

[Jewbacca]

37 minutes ago, DieselnDust said:

What’s the other side of this saga and who are we dealing with so I can avoid 

Despite the landslide result of the poll, there is STILL no naming and shaming!

I feel incredibly let down and deflated by this whole charade..... 

Edited April 11 by Jewbacca